Service level composition across multiple service chains

Proceedings - 2012 IEEE 9th International Conference on Services Computing, SCC 2012

Volumn , Issue , 2012, Pages 306-311

  Longo, Antonella ^a   Bochicchio, Mario ^a  

^a UNIVERSITY OF SALENTO   (Italy)

Author keywords

ITIL; service chains; service levels management

Indexed keywords

CHECK POINTS; COMPLEX SERVICES; INTERNATIONAL STANDARDS; IT STAFF; ITIL; MULTIPLE CONTRACTS; MULTIPLE SERVICES; SERVICE CHAIN; SERVICE LEVEL AGREEMENTS; SERVICE LEVELS; SERVICE QUALITY;

QUALITY OF SERVICE;

EID: 84867356058     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SCC.2012.51     Document Type: Conference Paper

References (14)

1. J. Sauve, J., Bartolini, C. & Moura, A.: Looking at business through a keyhole. 2009 IFIP/IEEE International Symposium on Integrated Network ManagementWorkshops 48-51 (2009).
2. Kieninger A., Baltadzhiev D., Schmitz B., and Satzger G., "Towards Service Level Engineering for IT Services: Defining IT Services from a Line of Business Perspective," 2011 Annual SRII Global Conference, pp. 759-766, Mar. 2011.
3. J. J. Jung, "Service chain-based business alliance formation in service-oriented architecture," Expert Systems with Applications, vol. 38, no. 3, pp. 2206-2211, Mar. 2011
4. A. Kieninger, J. Westernhagen, and G. Satzger, "The Economics of Service Level Engineering," in System Sciences (HICSS), 2011 44th Hawaii International Conference on, 2011, pp. 1-10.
5. R. Taylor and C. Tofts, "Death by a thousand SLAs: a short study of commercial suicide pacts," Development, vol. 11. Hewlett-Packard, 2006.
6. A. Moura, J. Sauve, and C. Bartolini, "Business-driven IT management - upping the ante of IT : exploring the linkage between it and business to improve both IT and business results," IEEE Communications Magazine, vol. 46, no. 10, pp. 148-153, Oct. 2008.
7. J. P. Sauvé, A. Moura, and F. T. Marques, Business-Driven Design of Infrastructures for IT Services, vol. 17, no. 4. 2009, pp. 422-456.
8. J. P. Sauvé, F. T. Marques, A. Moura, M. Sampaio, J. Jornada, and E. Radziuk, "Sla design from a business perspective," in DSOM 2005, 2005, pp. 72-83.
9. C. Bartolini and C. Stefanelli, "Business-driven IT management," in 12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops, 2011, pp. 964-969.
10. L. Bodenstaff, M. Reichert, and M. C. Jaeger, "Monitoring Dependencies for SLAs: The MoDe4SLA Approach," in IEEE Service Computing ConferenceService Computing Conference, 2008, pp. 21-28.
11. Z. Zheng, M. R. Lyu, "Collaborative Reliability Prediction of Service-Oriented Systems", in the 10th ICSE, Cape Town, South Africa, ACM, 2010, pp. 35-44.
12. J. Cardoso, A. Sheth, J. Miller, J. Arnold and K. Kochut, "Quality of Service for workflows and web Service Processes," Journal of Web Semantics, vol. 1, pp. 281-308, 2004
13. V. Cortellessa and V. Grassi. A modeling approach to analyze the impact of error propagation on reliability of component-based systems. In Proc. 10th Int'l Symp. Component-Based Software Eng., pages 140-156, 2007.
14. K. Saeedi, L. Zhao, and P. R. F. Sampaio, "Extending BPMN for Supporting Customer-Facing Service Quality Requirements," in 2010 IEEE International Conference on Web Services, 2010, pp. 616-623.