Extending BPMN for supporting customer-facing service quality requirements

ICWS 2010 - 2010 IEEE 8th International Conference on Web Services

Volumn , Issue , 2010, Pages 616-623

  Saeedi, Kawther ^a   Zhao, Liping ^a   Falcone Sampaio, Pedro R ^b  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Business process; Business process model; Quality requirements; Reduction rules; Services composition; Workflow

Indexed keywords

BUSINESS PROCESS; BUSINESS PROCESS MODEL; QUALITY REQUIREMENTS; REDUCTION RULES; SERVICES COMPOSITION; WORKFLOW;

MANAGEMENT; MATHEMATICAL MODELS; SALES; SPECIFICATIONS; WEB SERVICES;

QUALITY OF SERVICE;

EID: 77957286563     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICWS.2010.116     Document Type: Conference Paper

References (37)

1. M. P. Papazoglou, P. Traverso, S. Dustdar and F. Leymann, "Service-oriented computing: state of the art and research challenges," Computer, vol.40, pp. 38-45, 2007.
2. M. Weske, Business Process Management: Concepts, Languages, Architectures 1ed. New York: Springer-Verlag Berlin Heidelberg, 2007.
3. J. Yan, R. Kowalczyk, J. Lin, M. B. Chhetri, S. K. Goh and J. Zhang., "Autonomous service level agreement negotiation for service composition provision," Future Generation Computer Systems vol. 23, pp. 748-759, 2007. (Pubitemid 46705462)
4. A. Parasuraman, V. A. Zeithaml and L. L. Berry, "A conceptual model of service quality and its implications for future research," The Journal of Marketing vol. 49, pp. 41-50 1985.
5. J. R. Evans and W. M. Lindsay, The Management and Control of Quality, 3ed, West Publishing Co, 1996.
6. H. Li and J. Meissner, "Improving Quality in Business Process Outsourcing through Technology," unpublished|.
7. D. Mukherjee, P. Jalote and M.G. Nanda, "Determining QoS of WS-BPEL compositions," Service Oriented Computing - ISOC 2008, vol.5364, Springer-Verlag,Heidelberg, November 2008.
8. Q. Du, C. Chi, S. Chen and J. Deng, "Modeling service quality for dynamic QoS publishing," in IEEE International Conference on Services Computing, 2008, pp. 307-314
9. J. Collier and C. Bienstock, "Measuring service quality in eretailing," Journal of Service Research, vol.7, pp. 213-233, 2006.
10. K. Pfitzner, G. Decker, O. Kopp and F. Leymann, "Web service choreography configurations for BPMN," Service-Oriented Computing - ICSOC 2007, vol.4907, pp. 401-412, 2009 [Service-Oriented Computing - ICSOC 2007 Workshops, international Workshops, Vienna, Austria, September 17, 2007].
11. B. Zeiss, D. Vega, I. Schieferdecker, H. Neukirchen and J. Grabowski, "Applying the ISO 9126 quality model to test specifications," Software Engineering, 2007, pp. 231-242.
12. A. Mani and A. Nagarajan. (2002, 08/10/2009). "Understanding quality of service for web services," Available: IBM DeveloperWorks, http://www.ibm.com/developerworks/library/ws-quality.html
13. A. Eleyan, L. Mikhailov, L. Zhao, "Quality-of-service support in web services architecture," Ingénierie des Systèmes d'Information (ISI), vol.9, pp. 185-203, 2004.
14. E. Wustenhoff, (2002, 18/11/2009), "Service level agreement in the data center". Available: Sun BluePrints™ OnLine http://www.sun.com/ blueprints/0402/sla.pdf
15. J. Myerson, (2004, 18/11/2009), "Use SLAs in a web services context, part 1: guarantee your web service with a SLA. Available: IBM developerworks http://www.ibm.com/developerworks/library/ws-sla/
16. P. Bianco, G. A. Lewis and P. Merson, (2008, 20/11/2009), "Service level agreements in service-oriented architecture environments. Available: Carnegie Mellon University http://www.sei.cmu.edu/reports/08tn021.pdf
17. S. Ran, "A model for web service discovery with QoS," ACM SIGecom Exchanges, vol.4, pp. 1-10, 2003.
18. J. Cardoso, A. Sheth, J. Miller, J. Arnold and K. Kochut, "Quality of Service for workflows and web Service Processes," Journal of Web Semantics, vol.1, pp. 281-308, 2004. (Pubitemid 43231671)
19. J. Zhang, W. Nie, M. Panahi, Y. Chang and K. Lin, "Quality driven web services composition," in 12th international conference on World Wide Web, Budapest, Hungary, 2003, pp. 411-421
20. G. Weikum, "Towards guaranteed quality and dependability of information services," in 8th German Conference on Databases in Office, Engineering, and Scientific Applications, 1999.
21. OMG. (2009), "Business Process Model and Notation (BPMN),FTF Beta 1 for Version 2.0." Available: http://www.omg.org
22. OMG. (2006), "Business Process Modeling Notation Specification Virsion 1.0." Available: http://www.bpmn.org/
23. B. Korherr and B. List, "Extending the EPC and the BPMN with business process goals and performance measures," in Ninth International Conference on Enterprise Information Systems, Madeira, Portugal, 2007, pp. 287-294
24. A. Rodriguez, E. Fernandez-medina and M. Piattini, "A BPMN extension for the modeling of security requirements in business processes," Institute of Electronics, Information and Communication Engineers (IEICE) Transactions on Information and Systems, vol.E90-D, pp. 745-752, 2007. (Pubitemid 46600133)
25. M. Magnani and D. Montesi. (2007), "Computing the cost of BPMN diagrams". Available: University of Bologna http://www.cs.unibo.it/pub/TR/ UBLCS/2007/2007-17.pdf [Technical Report Unpublished]
26. P. Sampath and M. Wirsing, "Computing the cost of business processes," in Third International United Information Systems Conference, Sydney, Australia, 2009.
27. M. Magnani and D. Montesi, "BPDMN: a conservative extension of BPMN with enhanced data representation capabilities", CoRR, vol.0907-19782009, 2009 [informal publication]
28. M. Momotko and B. Nowicki, "Visualisation of (distributed) process execution based on extended BPMN," presented at the Proceedings of the 14th International Workshop on Database and Expert Systems Applications, 2003.
29. D. Gagné and A. Trudel, "Time-BPMN," in IEEE Conference on Commerce and Enterprise Computing, 2009.
30. C. Wolter and A. Schaad, "Modeling of task-based authorization constraints in BPMN," Business Process Management, vol.4714, pp. 64-79, 2007.
31. G. Decker, O. Kopp, F. Leymann and M. Weske, "BPEL4chor: extending BPEL for modeling choreographies.," in International Conference on Web Services (ICWS), 2007.
32. OMG. (2007), "Business Process Model and Notation (BPMN) 2.0 Request For Proposal. Available: http://www.omg.org/bpmn
33. Y. Xia, H.P. Wang, Y. Huang and L. Yuan, "A stochastic model for workflow QoS evaluation," Scientific Programming, vol.14 pp. 251-265, 2006. (Pubitemid 46474561)
34. T. Lv, "Research on workflow QoS," presented at the International Joint Conference on Artificial Intelligence, Hainan Island, China, 2009.
35. S. Hwang, H. Wang, J. Srivastava and R. A. Paul, "A probabilistic QoS model and computation framework for web services-based workflows," Conceptual Modeling - ER 2004, vol.3288, pp. 596-609, 2004. (Pubitemid 39745319)
36. L. Zeng, B. Benatallah, M. Dumas, J. Kalagnanam, Q. Z. Sheng, "Quality driven web services composition", in the 12th international conference on World Wide Web, Budapest, Hungary, ACM, 2003, pp. 411-421.
37. th ICSE, Cape Town, South Africa, ACM, 2010, pp. 35-44.