Profiling customer perceived service quality expectations in madetoorder housing construction in Australia

Engineering, Construction and Architectural Management

Volumn 19, Issue 6, 2012, Pages 587-609

  Forsythe, Perry John ^a  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Customer satisfaction; Expectations; Housing; Perception; Service quality; Service quality assurance

Indexed keywords

AUSTRALIA; COMPARATIVE ANALYSIS; CUSTOMER BEHAVIOUR; CUSTOMER EXPECTATION; CUSTOMER PROFILES; DECISION PROCESS; DESIGN/METHODOLOGY/APPROACH; EXPECTATIONS; HOUSING CONSTRUCTION; HOUSING PROJECTS; MANAGEMENT OPERATION; SERVICE QUALITY; SERVICE QUALITY ASSURANCES; THEMATIC ANALYSIS; THEORETICAL MODELS;

COMMERCE; CONTRACTORS; HOUSING; PRODUCT DESIGN; QUALITY ASSURANCE; QUALITY OF SERVICE; SALES; SENSORY PERCEPTION;

CUSTOMER SATISFACTION;

EID: 84869166077     PISSN: 09699988     EISSN: None     Source Type: Journal    
DOI: 10.1108/09699981211277522     Document Type: Article

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