Service quality performance of design/build contractors using quality function deployment

Construction Management and Economics

Volumn 22, Issue 2, 2004, Pages 123-127

  Arditi, David ^a   Lee, Dong Eun ^a  

^a ILLINOIS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Design build construction; Project service quality; Quality function deployment

Indexed keywords

BENCHMARKING; INDUSTRIAL ECONOMICS; MONITORING; QUALITY ASSURANCE; STRUCTURAL DESIGN; STRUCTURES (BUILT OBJECTS); WEIGHT CONTROL;

QUALITY FUNCTION DEPLOYMENT (QFD); QUALITY PERFORMANCE INDEX;

BUILDINGS;

PROJECT MANAGEMENT;

EID: 1842843003     PISSN: 01446193     EISSN: None     Source Type: Journal    
DOI: 10.1080/0144619042000201321     Document Type: Article

References (8)

1. Arditi, D. and Lee, D.-E. (2003) Assessing the corporate service quality performance of design/build contractors using quality function deployment. Construction Management and Economics, 21(2), 175-85.
2. DBIA (1998) Design Build Institute of America: The Integrated Service Association website, available at http://www.DBIA.org.
3. Doukas, L., William, P.W. and Jeyaratnam, C. (1995) Integrating quality factors into system design, in Proceedings of the 1995 IEEE International Engineering Management Conference, pp. 235-40.
4. Hoyle, D. (1998) ISO 9000 Quality Systems Handbook, 3rd edn, Butterworth Heinemann Ltd.
5. Kagan, H.A. (1989) Practical quality-controlled construction. Journal of Performance of Constructed Facilities, ASCE, 3(3), 191-8.
6. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985) A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(Fall), 41-50.
7. PMI: Project Management Institute (2000) A Guide to the Project Management Body of Knowledge, Project Management Institute, Upper Darby, PA.
8. Sriraman, V., Tosirisuk, P. and Chu, H.W. (1990) Object oriented databases for quality function deployment and Taguchi methods. Computers and Industrial Engineering, 19(1-4), 285-90.