메뉴 건너뛰기




Volumn 29, Issue 1, 2013, Pages 235-245

Consumer attitudes towards Internet gambling: Perceptions of responsible gambling policies, consumer protection, and regulation of online gambling sites

Author keywords

Harm minimization; Internet casino; Online gambling; Online poker; Player protection; Policy

Indexed keywords

CONSUMER ATTITUDES; DRIVING BEHAVIOR; GAME PLAYERS; ON-LINE CASINOS; ONLINE GAMBLING; ONLINE POKER; ONLINE SURVEYS; PLAYER PROTECTION;

EID: 84868206680     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2012.08.010     Document Type: Article
Times cited : (76)

References (84)
  • 3
    • 77955280449 scopus 로고    scopus 로고
    • How shall i trust the faceless and the intangible? A literature review on the antecedents of online trust
    • A. Beldad, M. de Jong, and M. Steehouder How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust Computers in Human Behavior 26 2010 857 869
    • (2010) Computers in Human Behavior , vol.26 , pp. 857-869
    • Beldad, A.1    De Jong, M.2    Steehouder, M.3
  • 4
    • 79960224139 scopus 로고    scopus 로고
    • Problem gambling in poker: Money, rationality and control in a skill-based social game
    • O. Bjerg Problem gambling in poker: Money, rationality and control in a skill-based social game International Gambling Studies 10 2010 239 254
    • (2010) International Gambling Studies , vol.10 , pp. 239-254
    • Bjerg, O.1
  • 5
    • 79953103740 scopus 로고    scopus 로고
    • A latent class analysis of DSM-IV criteria for pathological gambling: Results from the national epidemiologic survey on alcohol and related conditions
    • N. Carragher, and L.A. McWilliams A latent class analysis of DSM-IV criteria for pathological gambling: Results from the national epidemiologic survey on alcohol and related conditions Psychiatry Research 187 2011 185 192
    • (2011) Psychiatry Research , vol.187 , pp. 185-192
    • Carragher, N.1    McWilliams, L.A.2
  • 9
    • 0041413088 scopus 로고    scopus 로고
    • Consumer patronage and risk perceptions in Internet shopping
    • S.M. Forsythe, and B. Shi Consumer patronage and risk perceptions in Internet shopping Journal of Business Research 56 2003 867 875
    • (2003) Journal of Business Research , vol.56 , pp. 867-875
    • Forsythe, S.M.1    Shi, B.2
  • 10
    • 79960978852 scopus 로고    scopus 로고
    • Response to the productivity commission inquiry into gambling: Online gaming and the interactive gambling act
    • S. Gainsbury Response to the productivity commission inquiry into gambling: Online gaming and the interactive gambling act Gambling Research 22 2 2010 3 12
    • (2010) Gambling Research , vol.22 , Issue.2 , pp. 3-12
    • Gainsbury, S.1
  • 11
    • 79960985954 scopus 로고    scopus 로고
    • Player account-based gambling: Potentials for behaviour-based research methodologies
    • S. Gainsbury Player account-based gambling: Potentials for behaviour-based research methodologies International Gambling Studies 11 2 2011 153 171
    • (2011) International Gambling Studies , vol.11 , Issue.2 , pp. 153-171
    • Gainsbury, S.1
  • 14
    • 84868205815 scopus 로고    scopus 로고
    • Wagering in Australia: A retrospective behavioural analysis of betting patterns based on player account data
    • Gainsbury, S.; Sadeque, S.; Mizerski, R.; & Blaszczynski, A. 2012. Wagering in Australia: A retrospective behavioural analysis of betting patterns based on player account data. Journal of Gambling Business and Economics, 6(2), 50-68.
    • (2012) Journal of Gambling Business and Economics , vol.6 , Issue.2 , pp. 50-68
    • Gainsbury, S.1    Sadeque, S.2    Mizerski, R.3    Blaszczynski, A.4
  • 15
    • 84859229081 scopus 로고    scopus 로고
    • Internet gambling policy in critical comparative perspective: The effectiveness of existing regulatory frameworks
    • S. Gainsbury, and R. Wood Internet gambling policy in critical comparative perspective: The effectiveness of existing regulatory frameworks International Gambling Studies 11 2011 309 323
    • (2011) International Gambling Studies , vol.11 , pp. 309-323
    • Gainsbury, S.1    Wood, R.2
  • 16
    • 84860273669 scopus 로고    scopus 로고
    • A digital revolution: Comparison of demographic profiles, attitudes and gambling behaviour of Internet and non-Internet gamblers
    • S. Gainsbury, R. Wood, A. Russell, N. Hing, and A. Blaszczynski A digital revolution: Comparison of demographic profiles, attitudes and gambling behaviour of Internet and non-Internet gamblers Computers in Human Behaviour 28 2012 1388 1398
    • (2012) Computers in Human Behaviour , vol.28 , pp. 1388-1398
    • Gainsbury, S.1    Wood, R.2    Russell, A.3    Hing, N.4    Blaszczynski, A.5
  • 19
    • 64749097862 scopus 로고    scopus 로고
    • Sociodemographic correlates of internet gambling: Findings from the 2007 British gambling prevalence survey
    • M.D. Griffiths, H. Wardle, J. Orford, K. Sproston, and B. Erens Sociodemographic correlates of internet gambling: Findings from the 2007 British gambling prevalence survey CyberPsychology and Behavior 12 2009 199 202
    • (2009) CyberPsychology and Behavior , vol.12 , pp. 199-202
    • Griffiths, M.D.1    Wardle, H.2    Orford, J.3    Sproston, K.4    Erens, B.5
  • 20
    • 69749127221 scopus 로고    scopus 로고
    • Understanding the psychological process underlying customer satisfaction and retention in a relational service
    • L. Guo, J.J. Xiao, and C. Tang Understanding the psychological process underlying customer satisfaction and retention in a relational service Journal of Business Research 62 2009 1152 1159
    • (2009) Journal of Business Research , vol.62 , pp. 1152-1159
    • Guo, L.1    Xiao, J.J.2    Tang, C.3
  • 21
    • 84868212614 scopus 로고    scopus 로고
    • Luzern
    • J. Häfeli, and C. Schneider Identifikation von Problemspielern im Kasino - ein Screeninginstrument (ID-PS) [Identification of problem gamblers in casinos - A screening tool] 2005 Luzern
    • (2005) Journal of Business Research
    • Häfeli, J.1    Schneider, C.2
  • 22
    • 84859239650 scopus 로고    scopus 로고
    • Early detection items and responsible gambling features for online gambling
    • J. Häfeli, S. Lischer, and J. Schwarz Early detection items and responsible gambling features for online gambling International Gambling Studies 11 2011 273 288
    • (2011) International Gambling Studies , vol.11 , pp. 273-288
    • Häfeli, J.1    Lischer, S.2    Schwarz, J.3
  • 25
    • 84868200697 scopus 로고    scopus 로고
    • Global interactive gambling universe: H2 market forecast/sector update
    • (May 27)
    • Holliday, S. (2010). Global interactive gambling universe: H2 market forecast/sector update. H2 Gambling Capital. < http://www.h2gc.com/news.php? article=H2+Gambling+Capital+Presentations+May+2010 > (May 27).
    • (2010) H2 Gambling Capital
    • Holliday, S.1
  • 26
    • 84868206082 scopus 로고    scopus 로고
    • EGR Live, Business Design Centre, London. (May)
    • Holliday, S. (2011). The balance of power in global EGaming. EGR Live, Business Design Centre, London. < http://www.h2gc.com/news.php?article= H2+Gambling+Capital+Presentations+-+EGR+Live+May+2011 > (May).
    • (2011) The Balance of Power in Global EGaming
    • Holliday, S.1
  • 28
    • 84868198635 scopus 로고    scopus 로고
    • A critical analysis of online gambling websites
    • Paper presented at the Cambridge, UK
    • Jawad, C.; & Griffiths, S. (2008). A critical analysis of online gambling websites. In Paper presented at the 2008 EBEN-UK annual conference, Cambridge, UK.
    • (2008) 2008 EBEN-UK Annual Conference
    • Jawad, C.1    Griffiths, S.2
  • 29
    • 77955266439 scopus 로고    scopus 로고
    • Web buyers and their expectations grow up: Experienced web buyers are becoming the new mainstream
    • Retrieved 15.12.10
    • Johnson, C.; & Hult, P. (2008). Web buyers and their expectations grow up: Experienced web buyers are becoming the new mainstream. Forrest Research. < http://www.forrester.com/Research/PDF/0,5110,45462,00.pdf > Retrieved 15.12.10.
    • (2008) Forrest Research
    • Johnson, C.1    Hult, P.2
  • 30
    • 33747353091 scopus 로고    scopus 로고
    • How habit and satisfaction affects player retention for online gambling
    • B. Jolley, R. Mizerski, and D. Olaru How habit and satisfaction affects player retention for online gambling Journal of Business Research 59 2006 770 777
    • (2006) Journal of Business Research , vol.59 , pp. 770-777
    • Jolley, B.1    Mizerski, R.2    Olaru, D.3
  • 31
    • 33745851120 scopus 로고    scopus 로고
    • The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants
    • A.-K. Kau, and E.W.-Y. Loh The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants Journal of Services Marketing 20 2006 101 111
    • (2006) Journal of Services Marketing , vol.20 , pp. 101-111
    • Kau, A.-K.1    Loh, E.W.-Y.2
  • 33
    • 77955274676 scopus 로고    scopus 로고
    • Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
    • J.U. Kim, W.J. Kim, and S.C. Park Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping Computers in Human Behavior 26 2010 1208 1222
    • (2010) Computers in Human Behavior , vol.26 , pp. 1208-1222
    • Kim, J.U.1    Kim, W.J.2    Park, S.C.3
  • 34
    • 0000533074 scopus 로고    scopus 로고
    • Gambling and the health of the public: Adopting a public health perspective
    • D.A. Korn, and H.J. Shaffer Gambling and the health of the public: Adopting a public health perspective Journal of Gambling Studies 15 1999 289 365
    • (1999) Journal of Gambling Studies , vol.15 , pp. 289-365
    • Korn, D.A.1    Shaffer, H.J.2
  • 35
    • 84859254039 scopus 로고    scopus 로고
    • KPMG International KPMG International (April)
    • KPMG International (2010). Online gaming: A gamble or a sure bet? KPMG International (April).
    • (2010) Online Gaming: A Gamble or A Sure Bet
  • 36
    • 77954533928 scopus 로고    scopus 로고
    • Service climate and customer satisfaction in a casino hotel: An exploratory case study
    • A. Kralj, and D. Solnet Service climate and customer satisfaction in a casino hotel: An exploratory case study International Journal of Hospitality Management 29 2010 711 719
    • (2010) International Journal of Hospitality Management , vol.29 , pp. 711-719
    • Kralj, A.1    Solnet, D.2
  • 38
  • 39
    • 80052410718 scopus 로고    scopus 로고
    • Gambling on sport sponsorship: A conceptual framework for research and regulatory review
    • M. Lamont, N. Hing, and S. Gainsbury Gambling on sport sponsorship: A conceptual framework for research and regulatory review Sport Management Review 14 2011 246 257
    • (2011) Sport Management Review , vol.14 , pp. 246-257
    • Lamont, M.1    Hing, N.2    Gainsbury, S.3
  • 40
    • 33748331125 scopus 로고    scopus 로고
    • Psychological experience of gambling and subtypes of pathological gamblers
    • D.M. Ledgerwood, and N.M. Petry Psychological experience of gambling and subtypes of pathological gamblers Psychiatry Research 144 2006 17 27
    • (2006) Psychiatry Research , vol.144 , pp. 17-27
    • Ledgerwood, D.M.1    Petry, N.M.2
  • 42
    • 77955273255 scopus 로고    scopus 로고
    • Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns
    • P. McCole, E. Ramsey, and J. Williams Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns Journal of Business Research 63 2010 1018 1024
    • (2010) Journal of Business Research , vol.63 , pp. 1018-1024
    • McCole, P.1    Ramsey, E.2    Williams, J.3
  • 43
    • 84868200075 scopus 로고    scopus 로고
    • Cyber fraud, online poker and order-maintenance in virtual worlds
    • J.L. McMullen Cyber fraud, online poker and order-maintenance in virtual worlds Gaming Law Review and Economics 16 3 2012 100 113
    • (2012) Gaming Law Review and Economics , vol.16 , Issue.3 , pp. 100-113
    • McMullen, J.L.1
  • 46
    • 0041413085 scopus 로고    scopus 로고
    • The influence of technology anxiety on consumer use and experiences with self-service technologies
    • M.L. Meuter, A.L. Ostron, M.J. Bitner, and R. Roundtree The influence of technology anxiety on consumer use and experiences with self-service technologies Journal of Business Research 56 2003 899 906
    • (2003) Journal of Business Research , vol.56 , pp. 899-906
    • Meuter, M.L.1    Ostron, A.L.2    Bitner, M.J.3    Roundtree, R.4
  • 47
    • 54449087050 scopus 로고    scopus 로고
    • Responsible gambling strategies for Internet gambling: The theoretical and empirical base of using pop-up messages to encourage self-awareness
    • S. Monaghan Responsible gambling strategies for Internet gambling: The theoretical and empirical base of using pop-up messages to encourage self-awareness Computers in Human Behavior 25 1 2009 202 207
    • (2009) Computers in Human Behavior , vol.25 , Issue.1 , pp. 202-207
    • Monaghan, S.1
  • 49
    • 0036252879 scopus 로고    scopus 로고
    • Internet seals of approval: Effects on online privacy policies and consumer perceptions
    • A.D. Miyazaki, and S. Krishnamurthy Internet seals of approval: Effects on online privacy policies and consumer perceptions Journal of Consumer Affairs 36 2002 28 49
    • (2002) Journal of Consumer Affairs , vol.36 , pp. 28-49
    • Miyazaki, A.D.1    Krishnamurthy, S.2
  • 50
    • 0003462554 scopus 로고    scopus 로고
    • National Research Council Washington, DC: National Academy Press
    • National Research Council (1999). Pathological gambling: A critical review. Washington, DC: National Academy Press.
    • (1999) Pathological Gambling: A Critical Review
  • 54
    • 77951977378 scopus 로고    scopus 로고
    • Slot machine gamblers - Why are they so hard to study
    • Parke, J.; & Griffiths, M. D. (2002). Slot machine gamblers - Why are they so hard to study? Journal of Gambling Issues, 6. < http://www.camh.net/ egambling/issue6/opinion/index.html >.
    • (2002) Journal of Gambling Issues , vol.6
    • Parke, J.1    Griffiths, M.D.2
  • 55
    • 34249700758 scopus 로고    scopus 로고
    • Can playing poker be good for you? Poker as a transferable skill
    • A. Parke, M. Griffiths, and J. Parke Can playing poker be good for you? Poker as a transferable skill Journal of Gambling Issues 14 2005 144 150
    • (2005) Journal of Gambling Issues , vol.14 , pp. 144-150
    • Parke, A.1    Griffiths, M.2    Parke, J.3
  • 56
    • 77951253086 scopus 로고    scopus 로고
    • Cashless and card-based technologies in gambling: A review of the literature
    • University of Salford, Salford
    • Parke, J.; Rigbye, J.; & Parke, A. (2008). Cashless and card-based technologies in gambling: A review of the literature. Report for the Gambling Commission, University of Salford, Salford.
    • (2008) Report for the Gambling Commission
    • Parke, J.1    Rigbye, J.2    Parke, A.3
  • 57
    • 84868211688 scopus 로고    scopus 로고
    • Parliamentary Joint Select Committee on Gambling Reform
    • Canberra: Commonwealth of Australia
    • Parliamentary Joint Select Committee on Gambling Reform (2011). Interactive and online gambling and gambling advertising. Canberra: Commonwealth of Australia.
    • (2011) Interactive and Online Gambling and Gambling Advertising
  • 58
    • 0038102652 scopus 로고    scopus 로고
    • A comparison of treatment-seeking pathological gamblers based on preferred gambling activity
    • N.M. Petry A comparison of treatment-seeking pathological gamblers based on preferred gambling activity Addiction 98 2003 645 655
    • (2003) Addiction , vol.98 , pp. 645-655
    • Petry, N.M.1
  • 59
    • 34548837521 scopus 로고    scopus 로고
    • Internet gambling is common in college students and associated with poor mental health
    • N. Petry, and J. Weinstock Internet gambling is common in college students and associated with poor mental health The American Journal on Addictions 16 2007 325 330
    • (2007) The American Journal on Addictions , vol.16 , pp. 325-330
    • Petry, N.1    Weinstock, J.2
  • 61
    • 79953782421 scopus 로고    scopus 로고
    • Productivity Commission report no. 50, Canberra
    • Productivity Commission (2010). Gambling, report no. 50, Canberra.
    • (2010) Gambling
  • 67
    • 77955868891 scopus 로고    scopus 로고
    • Differences between poker players and non-poker playing gamblers
    • N.W. Shead, D.C. Hodgins, and D. Scharf Differences between poker players and non-poker playing gamblers International Gambling Studies 8 2008 167 178
    • (2008) International Gambling Studies , vol.8 , pp. 167-178
    • Shead, N.W.1    Hodgins, D.C.2    Scharf, D.3
  • 68
    • 0038387784 scopus 로고    scopus 로고
    • What makes people trust online gambling sites
    • April 20-25, Minneapolis, Minnesota, USA. Retrieved 26.10.10
    • Shelat, B.; & Egger, F. N. (2002). What makes people trust online gambling sites? In CHI 2002: Changing the world, changing ourselves, April 20-25, Minneapolis, Minnesota, USA. < http://portal.acm.org/citation.cfm?id= 506631 > Retrieved 26.10.10.
    • (2002) CHI 2002: Changing the World, Changing Ourselves
    • Shelat, B.1    Egger, F.N.2
  • 70
    • 69549091696 scopus 로고    scopus 로고
    • Towards an understanding of the consumer acceptance of mobile wallet
    • D. Shin Towards an understanding of the consumer acceptance of mobile wallet Computers in Human Behavior 25 2009 1343 1354
    • (2009) Computers in Human Behavior , vol.25 , pp. 1343-1354
    • Shin, D.1
  • 71
    • 1442329013 scopus 로고    scopus 로고
    • Internet gambling and social responsibility: An exploratory study
    • M. Smeaton, and M. Griffiths Internet gambling and social responsibility: An exploratory study CyberPsychology and Behavior 7 2004 49 57
    • (2004) CyberPsychology and Behavior , vol.7 , pp. 49-57
    • Smeaton, M.1    Griffiths, M.2
  • 73
    • 77349085902 scopus 로고    scopus 로고
    • Questionnaire design: The art of a stylized conversation
    • G. Smith, D. Hodgins, R. Williams, Academic Press Burlington, MA
    • M. Toce-Gerstein, and D. Gerstein Questionnaire design: The art of a stylized conversation G. Smith, D. Hodgins, R. Williams, Research and measurement issues in gambling studies 2007 Academic Press Burlington, MA 55 86
    • (2007) Research and Measurement Issues in Gambling Studies , pp. 55-86
    • Toce-Gerstein, M.1    Gerstein, D.2
  • 75
    • 43949102453 scopus 로고    scopus 로고
    • Final report. Submitted to the California Department of Alcohol and Drug Problems, Office of Problem and Pathological Gambling
    • Volberg, R. A.; Nysse-Carris, K. L.; & Gerstein, D. R. (2006). 2006 California problem gambling prevalence survey. Final report. Submitted to the California Department of Alcohol and Drug Problems, Office of Problem and Pathological Gambling.
    • (2006) 2006 California Problem Gambling Prevalence Survey
    • Volberg, R.A.1    Nysse-Carris, K.L.2    Gerstein, D.R.3
  • 76
    • 84859264112 scopus 로고    scopus 로고
    • Defining the online gambler and patterns of behaviour integration: Evidence from the British gambling prevalence survey 2010
    • H. Wardle, A. Moody, M. Griffiths, J. Orford, and R. Volberg Defining the online gambler and patterns of behaviour integration: Evidence from the British gambling prevalence survey 2010 International Gambling Studies 11 2011 339 356
    • (2011) International Gambling Studies , vol.11 , pp. 339-356
    • Wardle, H.1    Moody, A.2    Griffiths, M.3    Orford, J.4    Volberg, R.5
  • 77
    • 0034760525 scopus 로고    scopus 로고
    • Alcohol and gambling pathology among US adults: Prevalence, demographic patterns and comorbidity
    • J. Welte, G. Barnes, W. Wieczorek, M. Tidwell, and J. Parker Alcohol and gambling pathology among US adults: Prevalence, demographic patterns and comorbidity Journal of Studies on Alcohol 62 2001 706 713
    • (2001) Journal of Studies on Alcohol , vol.62 , pp. 706-713
    • Welte, J.1    Barnes, G.2    Wieczorek, W.3    Tidwell, M.4    Parker, J.5
  • 78
    • 68149130122 scopus 로고    scopus 로고
    • Why Swedish people play online poker and factors that can increase or decrease trust in poker web sites: A qualitative investigation
    • R.T.A. Wood, and M.D. Griffiths Why Swedish people play online poker and factors that can increase or decrease trust in poker web sites: A qualitative investigation Journal of Gambling Issues 21 2008 80 97
    • (2008) Journal of Gambling Issues , vol.21 , pp. 80-97
    • Wood, R.T.A.1    Griffiths, M.D.2
  • 79
    • 34248579111 scopus 로고    scopus 로고
    • Problem gambling on the Internet: Implications for Internet gambling policy in North America
    • R. Wood, and R. Williams Problem gambling on the Internet: Implications for Internet gambling policy in North America New Media and Society 9 2007 520 542
    • (2007) New Media and Society , vol.9 , pp. 520-542
    • Wood, R.1    Williams, R.2
  • 81
    • 81055132920 scopus 로고    scopus 로고
    • A comparative profile of the Internet gambler: Demographic characteristics, game play patterns, and problem gambling status
    • R. Wood, and R. Williams A comparative profile of the Internet gambler: Demographic characteristics, game play patterns, and problem gambling status New Media and Society 13 2011 1123 1141
    • (2011) New Media and Society , vol.13 , pp. 1123-1141
    • Wood, R.1    Williams, R.2
  • 83
    • 60349089805 scopus 로고    scopus 로고
    • Mapping Internet gambling: Emerging modes of online participation in wagering and sports betting
    • R. Woolley Mapping Internet gambling: Emerging modes of online participation in wagering and sports betting International Gambling Studies 3 2001 3 21
    • (2001) International Gambling Studies , vol.3 , pp. 3-21
    • Woolley, R.1
  • 84
    • 33745852889 scopus 로고    scopus 로고
    • Service recovery: Turning oops into opportunity
    • R. Zemke, J. Woods, AMA Publications New York
    • R. Zemke Service recovery: Turning oops into opportunity R. Zemke, J. Woods, Best practices in customer service 1999 AMA Publications New York 279 288
    • (1999) Best Practices in Customer Service , pp. 279-288
    • Zemke, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.