Business-driven IT management - Upping the Ante of IT: Exploring the linkage between it and business to improve both IT and business results

IEEE Communications Magazine

Volumn 46, Issue 10, 2008, Pages 148-153

  Moura, Antáo ^a   Sauve, Jacques ^a   Bartolini, Claudio ^b  

^a FEDERAL UNIVERSITY OF CAMPINA GRANDE   (Brazil)

^b HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

Availability; Business; Couplings; Gain; Layout; Quality of service; Time factors

Indexed keywords

INFORMATION TECHNOLOGY; MANAGEMENT;

BUSINESS; BUSINESS PERSPECTIVES; BUSINESS-DRIVEN IT MANAGEMENTS; CUSTOMER EXPERIENCES; GAIN; IT MANAGEMENTS; LAYOUT; METRICS; RESPONSE TIMES; TIME FACTORS;

QUALITY OF SERVICE;

EID: 54949153086     PISSN: 01636804     EISSN: None     Source Type: Journal    
DOI: 10.1109/MCOM.2008.4644133     Document Type: Article

References (10)

1. IT Infrastructure Library v. 3, Office of Government Commerce (OGC), UK, 2007.
2. ITGI, "Control Objectives for Information and Related Technologies (COBIT); http://www.isaca.org/COBIT.htm
3. C. Bartolini, A. Sahai, and J. Sauvé, Eds., Proc. 1st, 2nd, and 3rd IEEE/IFIP Int'l. Wksp. Business-Driven IT Mgmt., 2006-2008.
4. Y. Diao, J. L. Hellerstein, and S. Parekh, "A Business-Oriented Approach to the Design of Feedback Loops for Performance Management," Proc. 12th Int'l. Wksp. Distrib. Sys.: Ops. and Mgmt., Nancy, France, Oct. 2001, pp. 11-22.
5. R. Rebouças et al., "A Decision Support Tool to Optimize Scheduling of IT Changes," Proc. 10th IFIP/IEEE Symp. Integrated Mgmt., Munich. Germany, May 2007.
6. F. T. Marques, J. Sauvé, and A. Moura, "Service Level Agreement Design and Service Provisioning for Outsourced Services," Proc. IEEE/IFIP Latin American Network Ops. & Mgmt. Symp., pp. 106-13.
7. C. Bartolini, M. Sallé, and D. Trastour, "IT Service Management Driven by Business Objectives: An Application to Incident Management," Proc. IEEE/IFIP Network Ops. and Mgmt. Symp., Apr. 2006.
8. K. Reed, "EQUITY and the Problem of Return on IT Investment," IEEE Software, Jan./Feb. 2006, pp. 114-15.
9. V. Tosic and H. Lutfiyya, "Integrating Business_Driven IT Management (BDIM) with Value-based Software Engineering (VBSE)," Proc. 2nd IEEE/IFIP Int'l. Wksp. Business-Driven IT Mgmt., 2007, pp.96-97.
10. A. Afzal, A. S. McGough, and J. Darlington, "Capacity Planning and Scheduling in Grid Computing Environments," Future Generation Comp. Sys., vol. 24, no. 5, 2008.