메뉴 건너뛰기




Volumn 29, Issue , 2013, Pages 123-135

Evaluating stakeholder satisfaction during public participation in major infrastructure and construction projects: A fuzzy approach

Author keywords

Decision making; Effectiveness; Evaluation; Fuzzy mathematics; Participation; Satisfaction

Indexed keywords

EFFECTIVENESS; EVALUATION; FUZZY MATHEMATICS; PARTICIPATION; SATISFACTION;

EID: 84867310436     PISSN: 09265805     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.autcon.2012.09.007     Document Type: Article
Times cited : (177)

References (77)
  • 1
    • 34047161918 scopus 로고    scopus 로고
    • Stakeholder impact analysis in construction project management
    • DOI 10.1080/01446190600879125, PII 775676045
    • S. Olander Stakeholder impact analysis in construction project management Construction Management and Economics 25 3 2007 277 287 (Pubitemid 46510936)
    • (2007) Construction Management and Economics , vol.25 , Issue.3 , pp. 277-287
    • Olander, S.1
  • 2
    • 18144403769 scopus 로고    scopus 로고
    • Evaluation of stakeholder influence in the implementation of construction projects
    • DOI 10.1016/j.ijproman.2005.02.002, PII S0263786305000232
    • S. Olander, and A. Landin Evaluation of stakeholder influence in the implementation of construction projects International Journal of Project Management 23 4 2005 321 328 (Pubitemid 40621265)
    • (2005) International Journal of Project Management , vol.23 , Issue.4 , pp. 321-328
    • Olander, S.1    Landin, A.2
  • 3
    • 46049095684 scopus 로고    scopus 로고
    • A comparative study of factors affecting the external stakeholder management process
    • DOI 10.1080/01446190701821810, PII 794112488, STAKEHOLDER MANAGEMENT IN CONSTRUCTION
    • S. Olander, and A. Landin A comparative study of factors affecting the external stakeholder management process Construction Management and Economics 26 6 2008 553 561 (Pubitemid 351895199)
    • (2008) Construction Management and Economics , vol.26 , Issue.6 , pp. 553-561
    • Olander, S.1    Landin, A.2
  • 4
    • 46049090004 scopus 로고    scopus 로고
    • Editorial: Stakeholder management in construction
    • DOI 10.1080/01446190802142405, PII 794114705, STAKEHOLDER MANAGEMENT IN CONSTRUCTION
    • B. Atkin, and M. Skitmore Editorial: stakeholder management in construction Construction Management and Economics 26 6 2008 549 552 (Pubitemid 351895198)
    • (2008) Construction Management and Economics , vol.26 , Issue.6 , pp. 549-552
    • Atkin, B.1    Skitmore, M.2
  • 5
    • 80053443429 scopus 로고    scopus 로고
    • Public participation in infrastructure and construction projects in China: From an EIA-based to a whole-cycle process
    • T.H.Y. Li, S.T. Ng, and M. Skitmore Public participation in infrastructure and construction projects in China: from an EIA-based to a whole-cycle process Habitat International 36 1 2012 47 56
    • (2012) Habitat International , vol.36 , Issue.1 , pp. 47-56
    • Li, T.H.Y.1    Ng, S.T.2    Skitmore, M.3
  • 6
    • 33748706582 scopus 로고    scopus 로고
    • Toward a comprehensive model of stakeholder management
    • J.F. Preble Toward a comprehensive model of stakeholder management Business and Society Review 110 4 2005 407 431
    • (2005) Business and Society Review , vol.110 , Issue.4 , pp. 407-431
    • Preble, J.F.1
  • 7
    • 77956936473 scopus 로고    scopus 로고
    • Public involvement requirements for infrastructure planning in China
    • C. Shan, and T. Yai Public involvement requirements for infrastructure planning in China Habitat International 35 1 2011 158 166
    • (2011) Habitat International , vol.35 , Issue.1 , pp. 158-166
    • Shan, C.1    Yai, T.2
  • 9
    • 0035605694 scopus 로고    scopus 로고
    • Stakeholding: Confusion or Utopia? Mapping the Conceptual Terrain
    • C. Stoney, and D. Winstanley Stakeholding: confusion or utopia? Mapping the conceptual terrain Journal of Management Studies 38 5 2001 603 626 (Pubitemid 33292816)
    • (2001) Journal of Management Studies , vol.38 , Issue.5 , pp. 603-626
    • Stoney, C.1    Winstanley, D.2
  • 13
    • 84855983657 scopus 로고    scopus 로고
    • Project Management Institute (pmi) Fourth Edition PMI Pennsylvania
    • Project Management Institute (PMI) A Guide to the Project Management Body of Knowledge Fourth Edition 2008 PMI Pennsylvania
    • (2008) A Guide to the Project Management Body of Knowledge
  • 16
    • 79959650656 scopus 로고    scopus 로고
    • Iapp International Association for Public Participation Colorado
    • IAPP IAP2 Core Values for Public Participation 2007 International Association for Public Participation Colorado
    • (2007) IAP2 Core Values for Public Participation
  • 17
    • 66249083834 scopus 로고    scopus 로고
    • Conflict analysis in public engagement program of urban planning in Hong Kong
    • C.M. Tam, S.X. Zeng, and T.K.L. Tong Conflict analysis in public engagement program of urban planning in Hong Kong Journal of Urban Planning and Development 135 2 2009 51 55
    • (2009) Journal of Urban Planning and Development , vol.135 , Issue.2 , pp. 51-55
    • Tam, C.M.1    Zeng, S.X.2    Tong, T.K.L.3
  • 18
    • 84155167775 scopus 로고    scopus 로고
    • The express rail link project and the after 80's in Hong Kong
    • (in Chinese)
    • J.Q. Liang The express rail link project and the after 80's in Hong Kong Southern People Weekly 3 19 2010 (in Chinese)
    • (2010) Southern People Weekly , vol.3 , Issue.19
    • Liang, J.Q.1
  • 19
    • 77957048944 scopus 로고    scopus 로고
    • Islamic perspectives on conflict management within project managed environments
    • K. Randeree, and A.T.E. Faramawy Islamic perspectives on conflict management within project managed environments International Journal of Project Management 29 1 2011 26 32
    • (2011) International Journal of Project Management , vol.29 , Issue.1 , pp. 26-32
    • Randeree, K.1    Faramawy, A.T.E.2
  • 24
    • 50849125776 scopus 로고    scopus 로고
    • The analytic hierarchy process (AHP) approach for assessment of urban renewal proposals
    • G.K.L. Lee, and E.H.W. Chan The analytic hierarchy process (AHP) approach for assessment of urban renewal proposals Social Indicators Research 89 1 2008 155 168
    • (2008) Social Indicators Research , vol.89 , Issue.1 , pp. 155-168
    • Lee, G.K.L.1    Chan, E.H.W.2
  • 25
    • 84155165409 scopus 로고    scopus 로고
    • Conflict analysis study for public engagement programme in infrastructure planning
    • C. Tam, and T.K.L. Tong Conflict analysis study for public engagement programme in infrastructure planning Built Environment Project and Asset Management 1 1 2011 45 60
    • (2011) Built Environment Project and Asset Management , vol.1 , Issue.1 , pp. 45-60
    • Tam, C.1    Tong, T.K.L.2
  • 28
    • 77954770669 scopus 로고    scopus 로고
    • Public-private partnerships in Hong Kong: Good governance - The essential missing ingredient
    • M.R. Hayllar Public-private partnerships in Hong Kong: good governance - the essential missing ingredient Australian Journal of Public Administration 69 S1 2010 S99 S119
    • (2010) Australian Journal of Public Administration , vol.69 S1
    • Hayllar, M.R.1
  • 29
    • 32844472868 scopus 로고    scopus 로고
    • Conceptual framework for assessment of client needs and satisfaction in the building development process
    • DOI 10.1080/01446190500126866, PII K40191547327053
    • J. Mbachu, and R. Nkado Conceptual framework for assessment of client needs and satisfaction in the building development process Construction Management and Economics 24 1 2006 31 44 (Pubitemid 43250411)
    • (2006) Construction Management and Economics , vol.24 , Issue.1 , pp. 31-44
    • Mbachu, J.1    Nkado, R.2
  • 30
    • 33847632845 scopus 로고    scopus 로고
    • A conceptual framework for studying customer satisfaction in residential construction
    • DOI 10.1080/01446190600771439, PII 772083572
    • P.J. Forsythe A conceptual framework for studying customer satisfaction in residential construction Construction Management and Economics 25 2 2007 171 182 (Pubitemid 46359020)
    • (2007) Construction Management and Economics , vol.25 , Issue.2 , pp. 171-182
    • Forsythe, P.J.1
  • 31
    • 2342427035 scopus 로고    scopus 로고
    • Measuring construction project participant satisfaction
    • DOI 10.1080/01446190320000000000
    • M.Y. Leung, S.T. Ng, and S.O. Cheung Measuring construction project participant satisfaction Construction Management and Economics 22 3 2004 319 331 (Pubitemid 38562536)
    • (2004) Construction Management and Economics , vol.22 , Issue.3 , pp. 319-331
    • Leung, M.-Y.1    Ng, S.T.2    Cheung, S.-O.3
  • 32
    • 79651474791 scopus 로고    scopus 로고
    • The association among project manager's leadership style, teamwork and project success
    • L.R. Yang, C.F. Huang, and K.S. Wu The association among project manager's leadership style, teamwork and project success International Journal of Project Management 29 3 2011 258 267
    • (2011) International Journal of Project Management , vol.29 , Issue.3 , pp. 258-267
    • Yang, L.R.1    Huang, C.F.2    Wu, K.S.3
  • 33
    • 33645469332 scopus 로고    scopus 로고
    • The relationships between key stakeholders' project performance and project success: Perceptions of Chinese construction supervising engineers
    • X. Wang, and J. Huang The relationships between key stakeholders' project performance and project success: perceptions of Chinese construction supervising engineers International Journal of Project Management 24 3 2006 253 260
    • (2006) International Journal of Project Management , vol.24 , Issue.3 , pp. 253-260
    • Wang, X.1    Huang, J.2
  • 34
    • 58049139009 scopus 로고    scopus 로고
    • Project Management Institute (pmi) Third Edition PMI Pennsylvania
    • Project Management Institute (PMI) A Guide to the Project Management Body of Knowledge Third Edition 2004 PMI Pennsylvania
    • (2004) A Guide to the Project Management Body of Knowledge
  • 35
    • 0010039649 scopus 로고
    • Analysis of client-satisfaction factors in construction industry
    • S.M. Ahmed, and R. Kangari Analysis of client-satisfaction factors in construction industry Journal of Management in Engineering, ASCE 11 2 1995 36 44
    • (1995) Journal of Management in Engineering, ASCE , vol.11 , Issue.2 , pp. 36-44
    • Ahmed, S.M.1    Kangari, R.2
  • 36
    • 13944274515 scopus 로고    scopus 로고
    • Construction product/service and customer satisfaction
    • DOI 10.1061/(ASCE)0733-9364(2002)128:6(522)
    • W.F. Maloney Construction product/service and customer satisfaction Journal of Construction Engineering and Management, ASCE 128 6 2002 522 529 (Pubitemid 40265516)
    • (2002) Journal of Construction Engineering and Management , vol.128 , Issue.6 , pp. 522-529
    • Maloney, W.F.1
  • 37
    • 14744297874 scopus 로고    scopus 로고
    • Achieving client satisfaction for engineering consulting firms
    • DOI 10.1061/(ASCE)0742-597X(2003)19:4(166)
    • S.L. Tang, M. Lu, and Y.L. Chan Achieving client satisfaction for engineering consulting firms Journal of Management in Engineering, ASCE 19 4 2003 166 172 (Pubitemid 40329313)
    • (2003) Journal of Management in Engineering , vol.19 , Issue.4 , pp. 166-172
    • Tang, S.L.1    Lu, M.2    Chan, Y.L.3
  • 39
    • 32844472868 scopus 로고    scopus 로고
    • Conceptual framework for assessment of client needs and satisfaction in the building development process
    • J.I. Mbachu, and R.N. Nkado Conceptual framework for assessment of client needs and satisfaction in the building development process Construction Management and Economics 24 1 2006 31 44
    • (2006) Construction Management and Economics , vol.24 , Issue.1 , pp. 31-44
    • Mbachu, J.I.1    Nkado, R.N.2
  • 41
    • 84869097725 scopus 로고    scopus 로고
    • Satisfaction assessment in construction projects: A conceptual framework
    • C. Nzekwe-Excel Satisfaction assessment in construction projects: a conceptual framework Built Environment Project and Asset Management 2 1 2012
    • (2012) Built Environment Project and Asset Management , vol.2 , Issue.1
    • Nzekwe-Excel, C.1
  • 43
    • 84155172834 scopus 로고    scopus 로고
    • Conflict or consensus: An investigation of stakeholder concerns during the participation process of major infrastructure and construction projects in Hong Kong
    • T.H.Y. Li, S.T. Ng, and M. Skitmore Conflict or consensus: an investigation of stakeholder concerns during the participation process of major infrastructure and construction projects in Hong Kong Habitat International 36 2 2012 333 342
    • (2012) Habitat International , vol.36 , Issue.2 , pp. 333-342
    • Li, T.H.Y.1    Ng, S.T.2    Skitmore, M.3
  • 45
    • 84869092008 scopus 로고    scopus 로고
    • Modeling multi-objective multi-stakeholder decisions: A case-exercise approach
    • T. Feng, L.R. Keller, and X. Zheng Modeling multi-objective multi-stakeholder decisions: a case-exercise approach Transactions on Education 8 3 2008 103 114
    • (2008) Transactions on Education , vol.8 , Issue.3 , pp. 103-114
    • Feng, T.1    Keller, L.R.2    Zheng, X.3
  • 46
    • 11944259647 scopus 로고    scopus 로고
    • Project management decisions with multiple fuzzy goals
    • R.C. Wang, and T.F. Liang Project management decisions with multiple fuzzy goals Construction Management and Economics 22 10 2004 1047 1056
    • (2004) Construction Management and Economics , vol.22 , Issue.10 , pp. 1047-1056
    • Wang, R.C.1    Liang, T.F.2
  • 47
    • 0038169798 scopus 로고
    • Oxford University Oxford University Press New York
    • Oxford University Oxford Dictionary 1993 Oxford University Press New York
    • (1993) Oxford Dictionary
  • 48
    • 81055157296 scopus 로고    scopus 로고
    • Fuzzy comprehensive evaluation applied in the performance assessment of service quality of insurance companies in Taiwan
    • H. Kuo Fuzzy comprehensive evaluation applied in the performance assessment of service quality of insurance companies in Taiwan Journal of American Academy of Business, Cambridge 16 1 2010 84 92
    • (2010) Journal of American Academy of Business, Cambridge , vol.16 , Issue.1 , pp. 84-92
    • Kuo, H.1
  • 51
    • 4444326681 scopus 로고    scopus 로고
    • Fuzzy synthetic evaluation of disinfection by-products - A risk-based indexing system
    • DOI 10.1016/j.jenvman.2004.04.014, PII S0301479704001082
    • R. Sadiq, and M.J. Rodriguez Fuzzy synthetic evaluation of disinfection by-products: a risk-based indexing system Journal of Environmental Management 73 1 2004 1 13 (Pubitemid 39185981)
    • (2004) Journal of Environmental Management , vol.73 , Issue.1 , pp. 1-13
    • Sadiq, R.1    Rodriguez, M.J.2
  • 52
    • 80053450516 scopus 로고    scopus 로고
    • Critical factors for successful public hearing in infrastructure development projects: A case study of the on Nuch waste disposal plant project
    • E. Manowong, and S.O. Ogunlana Critical factors for successful public hearing in infrastructure development projects: a case study of the On Nuch waste disposal plant project International Journal of Construction Management 8 1 2008 37 51
    • (2008) International Journal of Construction Management , vol.8 , Issue.1 , pp. 37-51
    • Manowong, E.1    Ogunlana, S.O.2
  • 54
    • 33646523595 scopus 로고    scopus 로고
    • A fuzzy approach for supplier evaluation and selection in supply chain management
    • C.T. Chen, C.T. Lin, and S.F. Huang A fuzzy approach for supplier evaluation and selection in supply chain management International Journal of Production Economics 102 2 2006 289 301
    • (2006) International Journal of Production Economics , vol.102 , Issue.2 , pp. 289-301
    • Chen, C.T.1    Lin, C.T.2    Huang, S.F.3
  • 56
    • 80053443993 scopus 로고    scopus 로고
    • Ced Civil Engineering and Development Department Hong Kong
    • CED Public Consultation/Engagement Guidelines 2009 Civil Engineering and Development Department Hong Kong
    • (2009) Public Consultation/Engagement Guidelines
  • 57
    • 77956613793 scopus 로고    scopus 로고
    • Developing a risk assessment model for PPP projects in China - A fuzzy synthetic evaluation approach
    • Y. Xu, J.F.Y. Yeung, A.P.C. Chan, D.W.M. Chan, S.Q. Wang, and Y. Ke Developing a risk assessment model for PPP projects in China - a fuzzy synthetic evaluation approach Automation in Construction 19 7 2010 929 943
    • (2010) Automation in Construction , vol.19 , Issue.7 , pp. 929-943
    • Xu, Y.1    Yeung, J.F.Y.2    Chan, A.P.C.3    Chan, D.W.M.4    Wang, S.Q.5    Ke, Y.6
  • 58
    • 64549084476 scopus 로고    scopus 로고
    • Fuzzy comprehensive evaluation model for water resources carrying capacity in Tarim River Basin, Xinjiang, China
    • L. Meng, Y. Chen, W. Li, and R. Zhao Fuzzy comprehensive evaluation model for water resources carrying capacity in Tarim River Basin, Xinjiang, China Chinese Geographical Science 19 1 2009 89 95
    • (2009) Chinese Geographical Science , vol.19 , Issue.1 , pp. 89-95
    • Meng, L.1    Chen, Y.2    Li, W.3    Zhao, R.4
  • 59
    • 77956399162 scopus 로고    scopus 로고
    • Fuzzy comprehensive evaluation of district heating systems
    • B. Wei, S.L. Wang, and L. Li Fuzzy comprehensive evaluation of district heating systems Energy Policy 38 10 2010 5947 5955
    • (2010) Energy Policy , vol.38 , Issue.10 , pp. 5947-5955
    • Wei, B.1    Wang, S.L.2    Li, L.3
  • 60
    • 0032595459 scopus 로고    scopus 로고
    • Decision support for fuzzy comprehensive evaluation of urban development
    • F. Shan, and D.X. Li Decision support for fuzzy comprehensive evaluation of urban development Fuzzy Sets and Systems 105 1 1999 1 12
    • (1999) Fuzzy Sets and Systems , vol.105 , Issue.1 , pp. 1-12
    • Shan, F.1    Li, D.X.2
  • 61
    • 84869088697 scopus 로고    scopus 로고
    • Fuzzy comprehensive evaluation method applied in the real estate investment risks research
    • M.L. Zhang, and W.P. Yang Fuzzy comprehensive evaluation method applied in the real estate investment risks research Physics Procedia 24 2012 1815 1821 (C)
    • (2012) Physics Procedia , vol.24 , pp. 1815-1821
    • Zhang, M.L.1    Yang, W.P.2
  • 62
    • 84869096675 scopus 로고    scopus 로고
    • Fuzzy measurement of customer satisfaction in private banking sector by using AHP approach
    • M. Shaverdi, H. Salami, and K. Kashi Fuzzy measurement of customer satisfaction in private banking sector by using AHP approach American Journal of Scientific Research 55 2012 5 22
    • (2012) American Journal of Scientific Research , vol.55 , pp. 5-22
    • Shaverdi, M.1    Salami, H.2    Kashi, K.3
  • 63
    • 0030287181 scopus 로고    scopus 로고
    • An evaluation of construction time performance in the building industry
    • DOI 10.1016/0360-1323(96)00031-5, PII S0360132396000315
    • D.W.M. Chan, and M.M. Kumaraswamy An evaluation of construction time performance in the building industry Building and Environment 31 6 1996 569 578 (Pubitemid 126382837)
    • (1996) Building and Environment , vol.31 , Issue.6 , pp. 569-578
    • Chan, D.W.M.1    Kumaraswamy, M.M.2
  • 65
    • 79953865915 scopus 로고    scopus 로고
    • Problem issues of public participation in built-heritage conservation: Two controversial cases in Hong Kong
    • E.H.K. Yung, and E.H.W. Chan Problem issues of public participation in built-heritage conservation: two controversial cases in Hong Kong Habitat International 35 3 2011 457 466
    • (2011) Habitat International , vol.35 , Issue.3 , pp. 457-466
    • Yung, E.H.K.1    Chan, E.H.W.2
  • 70
    • 0005563431 scopus 로고    scopus 로고
    • Urban Renewal Authority URA Hong Kong
    • Urban Renewal Authority Urban Renewal Strategy 2001 URA Hong Kong
    • (2001) Urban Renewal Strategy
  • 71
    • 84869095466 scopus 로고    scopus 로고
    • Maryland-National Capital Park And Planning Commission M-NCPPC MD
    • Maryland-National Capital Park and Planning Commission Potomac Sub-region Master Plan 2001 M-NCPPC MD
    • (2001) Potomac Sub-region Master Plan
  • 72
    • 37349023203 scopus 로고    scopus 로고
    • Social impact assessment and public participation in China: A case study of land requisition in Guangzhou
    • DOI 10.1016/j.eiar.2007.03.004, PII S0195925507000443
    • B. Tang, S. Wong, and M.C. Lau Social impact assessment and public participation in China: a case study of land requisition in Guangzhou Environmental Impact Assessment Review 28 1 2008 57 72 (Pubitemid 350298158)
    • (2008) Environmental Impact Assessment Review , vol.28 , Issue.1 , pp. 57-72
    • Tang, B.-s.1    Wong, S.-w.2    Lau, M.C.-h.3
  • 73
    • 84155172855 scopus 로고    scopus 로고
    • Establishing the index system of SIA for infrastructure projects
    • (in Chinese)
    • J.C. Lu, G.W. Han, and J.J. Zheng Establishing the index system of SIA for infrastructure projects Science and Technology Progress and Policy 19 002 2002 103 104 (in Chinese)
    • (2002) Science and Technology Progress and Policy , vol.19 , Issue.2 , pp. 103-104
    • Lu, J.C.1    Han, G.W.2    Zheng, J.J.3
  • 74
    • 34648834962 scopus 로고    scopus 로고
    • Study of satisfaction evaluation model for large-scale construction project
    • (in Chinese)
    • W.X. Wang, Q.M. Li, J.H. Li, J.F. Yuan, and X.G. Li Study of satisfaction evaluation model for large-scale construction project Journal of Chongqing Jianzhu University 29 4 2007 125 128 (in Chinese)
    • (2007) Journal of Chongqing Jianzhu University , vol.29 , Issue.4 , pp. 125-128
    • Wang, W.X.1    Li, Q.M.2    Li, J.H.3    Yuan, J.F.4    Li, X.G.5
  • 76
    • 0033102548 scopus 로고    scopus 로고
    • Public participation in EIA in Hungary: Analysis through three case studies
    • DOI 10.1016/S0195-9255(99)00002-5, PII S0195925599000025
    • J.R. Palerm Public participation in EIA in Hungary: analysis through three case studies Environmental Impact Assessment Review 19 2 1999 201 220 (Pubitemid 29375455)
    • (1999) Environmental Impact Assessment Review , vol.19 , Issue.2 , pp. 201-220
    • Palerm, J.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.