Conceptual framework for assessment of client needs and satisfaction in the building development process

Construction Management and Economics

Volumn 24, Issue 1, 2006, Pages 31-44

  Mbachu, Jasper ^a   Nkado, Raymond ^a  

^a UNIVERSITY OF THE WITWATERSRAND   (South Africa)

Author keywords

Building development; Criticality index; Needs assessment; Performance measurement; Satisfaction measurement

Indexed keywords

BUILDINGS; CORRELATION METHODS; MATHEMATICAL MODELS; MONITORING; PERFORMANCE; PROJECT MANAGEMENT;

BUILDING DEVELOPMENT; CLIENT NEEDS ASSESSMENT; CRITICAL INDEX ANALYSES; PERFORMANCE MEASUREMENT; SATISFACTION MEASUREMENT;

CUSTOMER SATISFACTION;

CIVIL ENGINEERING;

EID: 32844472868     PISSN: 01446193     EISSN: None     Source Type: Journal    
DOI: 10.1080/01446190500126866     Document Type: Article

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