Achieving client satisfaction for engineering consulting firms

Journal of Management in Engineering

Volumn 19, Issue 4, 2003, Pages 166-172

  Tang, S L ^a   Lu, Ming ^a   Chan, Y L ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Kowloon Canton Railway Corporation   (Hong Kong)

Author keywords

Construction industry; Consulting services; Hong Kong; Quality control

Indexed keywords

CONSTRUCTION INDUSTRY; DATA ACQUISITION; FUNCTIONS; LINEAR EQUATIONS; PERSONNEL; QUALITY CONTROL; QUALITY OF SERVICE; REGRESSION ANALYSIS;

CONSULTING SERVICES; HONG KONG; LINEAR REGRESSION EQUATIONS; QUALITY MANAGEMENT;

CUSTOMER SATISFACTION;

EID: 14744297874     PISSN: 0742597X     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)0742-597X(2003)19:4(166)     Document Type: Article

References (9)

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