"I am worried, Doctor!" Emotions in the doctor-patient relationship

Patient Education and Counseling

Volumn 88, Issue 3, 2012, Pages 359-363

  Finset, Arnstein ^a  

^a UNIVERSITY OF OSLO   (Norway)

Author keywords

Communication; Doctor patient relationship; Emotions

Indexed keywords

ANAMNESIS; ANXIETY; COMMUNICATION SKILL; DOCTOR PATIENT RELATION; EMOTION; EMPATHY; HEALTH STATUS; NOTE; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; PSYCHOPHYSIOLOGY; SELF CONCEPT;

ANXIETY; ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; CUES; EMOTIONS; EMPATHY; FEMALE; HUMANS; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS;

EID: 84864567903     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2012.06.022     Document Type: Note

References (51)

1. Zimmermann C., Del Piccolo L., Finset A. Cues and concerns by patients in medical consultations: a literature review. Psychol Bull 2007, 133:438-463.
2. Lussier M.T., Richard C. Handling cues from patients. Can Family Physician 2009, 55:1213-1214.
3. Levinson W., Gorawara-Bhat R., Lamb J. A study of patient clues and physician responses in primary care and surgical settings. J Amer Med Assoc 2000, 284:1021-1027.
4. Suchman A.L., Markakis K., Beckman H.B., Frankel R. A model of empathic communication in the medical interview. J Amer Med Assoc 1997, 277:678-682.
5. Finset A., Mjaaland T.A. The medical consultation viewed as a value chain: a neurobehavioral approach. Patient Educ Couns 2009, 74:323-330.
6. Mjaaland T.A., Finset A., Jensen B.F., Gulbrandsen P. Physicians' responses to patients' expressions of negative emotions in hospital consultations: a video-based observational study. Patient Educ Couns 2011, 84:332-337.
7. Butow P.N., Brown R.F., Cogar S., Tattersall M.H.N., Dunn S.M. Oncologists' reactions to cancer patients' verbal cues. Psycho-Oncology 2002, 11:47-58.
8. Pollak K.I., Arnold R.M., Jeffreys A.S., Alexander S.C., Olsen M.K., Abernethy A.P., et al. Oncologist communication about emotion during visits with patients with advanced cancer. J Clin Oncol 2007, 25:5748-5752.
9. Bell R.A., Kravitz R.L., Thom D., Krupat E., Azari R. Unmet expectations for care and the patient-physician relationship. J Gen Int Med 2002, 17:817-824.
10. Kennifer S.L., Alexander S.C., Pollak K.I., Jefreys A.S., Olsen M.K., Rodriguez K.L., et al. Negative emotions in cancer care: Do oncologists' responses depend on severity and type of emotion?. Patient Educ Couns 2009, 76:51-56.
11. Ryan H., Schofield P., Cockburn J., Butow P., Tattersall M., Turner J., et al. How to recognize and manage psychological distress in cancer patients. Eur J Cancer Care 2005, 14:7-15.
12. Epstein R.M., Hadee T., Carroll J., Meldrum S.C., Lardner J., Shields C.G. "Could this be something serious?" Reassurance, uncertainty, and empathy in response to patients' expressions of worry. J Gen Int Med 2007, 22:1731-1739.
13. Uitterhoeve R., de Leeuw J., Bensing J., Heaven C., Borm G., DeMulder P., et al. Cue-responding behaviours of oncology nurses in video-simulated interviews. J Adv Nurs 2008, 61:71-80.
14. Eide H., Quera V., Graugaard P., Finset A. Physician-patient dialogue surrounding patients' expression of concern: applying sequence analysis to RIAS. Soc Sci Med 2004, 59:145-155.
15. Zimmermann C., Del Piccolo L., Mazzi M.A. Patient cues and medical interviewing in general practice: examples of the application of sequential analysis. Epidemiol Psichiatr Soc 2003, 12:115-123.
16. Langewitz W., Nubling M., Weber H. A theory-based approach to analysing conversation sequences. Epidemiol Psichiatr Soc 2003, 12:103-108.
17. Bensing J.M., Verheul W., Jansen J., Langewitz W.A. Looking for trouble: the added value of sequence analysis in finding evidence for the role of physicians in patients' disclosure of cues and concerns. Med Care 2010, 48:583-588.
18. Oguchi M., Jansen J., Butow P., Colagiuri B., Divine R., Dhillon H. Measuring the impact of nurse cue-response behaviour on cancer patients' emotional cues. Patient Educ Couns 2011, 82:163-168.
19. Roter D.L., Hall J.A. Physician gender and patient-centered communication: a critical review of empirical research. Annu Rev Public Health 2004, 25:497-519.
20. Neumann M., Wirtz M., Bollschweiler E., Mercer S.W., Warm M., Wolf J., et al. Determinants and patient-reported long-term outcomes of physician empathy in oncology: a structural equation modelling approach. Patient Educ Couns 2007, 69:63-75.
21. Zimmermann C., Del Piccolo L., Bensing J., Bergvik S., De Haes H., Eide H., et al. Coding patient emotional cues and concerns in medical consultations: the Verona coding definitions of emotional sequences (VR-CoDES). Patient Educ Couns 2011, 82:141-148.
22. Del Piccolo L., De Haes H., Heaven C., Jansen J., Verheul W., Bensing J., et al. Development of the Verona coding definitions of emotional sequences to code health providers' responses (VR-CoDES-P) to patient cues and concerns. Patient Educ Couns 2011, 82:149-155.
23. Heyn L., Ruland C.M., Finset A. Effects of an interactive tailored patient assessment tool on eliciting and responding to cancer patients' cues and concerns in clinical consultations with physicians and nurses. Patient Educ Couns 2012, 96:158-165.
24. Heyn L. Improving communication in cancer care. A quasi-experimental study testing the effects of an interactive tailored patient assessment tool on communication between cancer patients and physicians and nurses. Doctoral dissertation. University of Oslo; 2012.
25. Del Piccolo L., Mazzi M.A., Goss C., Rimondini M., Zimmermann C. How emotions emerge and are dealt with in first diagnostic consultations in psychiatry. Patient Educ Couns 2012, 10.1016/j.pec. 2012.01.010.
26. Hulsman R.L., Smets E.M.A., Karemaker J.M., de Haes HJCJ.M. The psychophysiology of medical communication. Linking two worlds of research. Patient Educ Couns 2011, 84:420-427.
27. Hulsman R.L., Pranger S., Koot S., Fabriek M., Karemaker J.M., Smets E.M.A. How stressful is doctor-patient communication? Physiological and psychological stress of medical students in simulated history taking and bad-news consultations. Intl J Psychophysiol 2010, 77:26-34.
28. Van Dulmen S., Tromp F., Grosfeld F., ten C.O., Bensing J. The impact of assessing simulated bad news consultations on medical students' stress response and communication performance. Psychoneuroendocrinology 2007, 32:943-950.
29. Finset A., Graugaard P.K., Holgersen K. Salivary cortisol response after a medical interview. The impact of physician communication behaviour, depressed affect and alexithymia. Patient Educ Couns 2006, 60:115-124.
30. Vollm B.A., Taylor A.N., Richardson P., Corcoran R., Stirling J., McKie S., et al. Neuronal correlates of theory of mind and empathy: a functional magnetic resonance imaging study in a nonverbal task. Neuroimage 2006, 29:90-98.
31. Farrow T.F., Zheng Y., Wilkinson I.D., Spence S.A., Deakin J.F., Tarrier N., et al. Investigating the functional anatomy of empathy and forgiveness. Neuroreport 2001, 12:2433-2438.
32. Botvinick M., Jha A.P., Bylsma L.M., Fabian S.A., Solomon P.E., Prkachin K.M. Viewing facial expressions of pain engages cortical areas involved in the direct experience of pain. Neuroimage 2005, 25:312-319.
33. Matthews D.A., Suchman A.L., Branch W.T. Making "connexions": enhancing the therapeutic potential of patient-clinician relationships. Ann Intern Med 1993, 118:973-977.
34. Beebe B., Alson D., Jaffe J., Feldstein S. Vocal congruence in mother-infant play. Social perception in infants 1988, 217-247. Ablex, Norwood, NJ. T. Field, N. Fox (Eds.).
35. Gottman J.M., Levenson R.W. A valid measure for obtaining self-report of affect in marital interaction. J Consult Clin Psychol 1985, 53:151-160.
36. Levenson R.W., Ruef A.M. Physiological aspects of emotional knowledge and rapport. Empathic accuracy 1997, 44-72. Guilford, New York. W. Ickes (Ed.).
37. DiMascio A., Boyd R.W., Greenblatt M. Physiological correlates of tension and antagonism during psychotherapy: a study of "interpersonal physiology". Psychosom Med 1957, 19:99-104.
38. Reidbord S.P., Redington D.J. Nonlinear analysis of autonomic responses in a therapist during psychotherapy. J Nerv Ment Dis 1993, 181:428-435.
39. Marci C.D., Ham J., Moran E., Orr S.P. Physiologic correlates of perceived therapist empathy and social-emotional process during psychotherapy. J Nerv Ment Dis 2004, 5:103-111.
40. Hariri A.R., Bookheimer S.Y., Mazziotta J.C. Modulating emotional responses: effects of a neocortical network on the limbic system. Neuroreport 2000, 11:43-48.
41. Graugaard P.K., Finset A. Trait anxiety and reactions to patient-centered and doctor-centered styles of communication: an experimental study. Psychosom Med 2000, 62:33-39.
42. Finset A. Emotional intelligence and alexithymia and the doctor-patient relationship. In: Koh KG, editor. Somatization and psychosomatic symptoms. Springer Verlag, in press.
43. Graugaard P., Holgersen K., Finset A. Communicating with alexithymic and non-alexithymic patients: an experimental study of the effect of psychosocial talk and empathy on satisfaction. Psychother Psychosom 2004, 73:92-100.
44. Street R.L., Makoul G., Arora N.K., Epstein R.M. How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Educ Couns 2009, 74:295-301.
45. Duric V., Butow P., Sharpe L., Lobb E., Meiser B., Barratt A., et al. Reducing psychological distress in genetic counseling consultations for breast cancer. J Genet Couns 2011, 12:243-264.
46. Zachariae R., Pedersen C.G., Jensen A.B., Ehrnrooth E., Rossen P.B., von der M.H. Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. Brit J Cancer 2003, 88:658-665.
47. Squier R.W. A model of empathic understanding and adherence to treatment regimens in practitioner-patient relationships. Soc Sci Med 1990, 30:325-339.
48. Kim S.S., Kaplowitz S., Johnston M.V. The effects of physician empathy on patient satisfaction and compliance. Eval Health Prof 2004, 27:237-251.
49. Hojat M., Louis D.Z., Markham F.W., Wender R., Rabinowitz C., Gonnella J.S. Physicians' empathy and clinical outcomes for diabetic patients. Acad Med 2011, 86:359-364.
50. Kelley J.M., Lembo A.J., Ablon J.S., Villanueva J.J., Conboy L.A., Levy R., et al. Patient and practitioner influences on the placebo effect in irritable bowel syndrome. Psychosom Med 2009, 71:789-797.
51. Eide H., Eide T., Rustøen T., Finset A. Patient validation of cues and concerns identified according to Verona coding definitions of emotional sequences (VR-CoDES): a video- and interview-based approach. Patient Educ Couns 2011, 82:156-162.