Supervisor Relationships, Teamwork, Role Ambiguity and Discretionary Power: Nurses in Australia and the United Kingdom

International Journal of Public Administration

Volumn 35, Issue 8, 2012, Pages 532-543

  Brunetto, Yvonne ^a   Farr Wharton, Rodney ^b   Shacklock, Kate ^c   Robson, Fiona ^d  

^a SOUTHERN CROSS UNIVERSITY   (Australia)

^b UNIVERSITY OF THE SUNSHINE COAST   (Australia)

^c GRIFFITH UNIVERSITY   (Australia)

^d NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

Australia UK; discretionary power; public private sector; role ambiguity; supervisor subordinate relationships; teamwork

Indexed keywords

EID: 84863856577     PISSN: 01900692     EISSN: 15324265     Source Type: Journal    
DOI: 10.1080/01900692.2012.655471     Document Type: Article

References (67)

1. Ackroyd, S., Kirkpatrick, I. and Walker, R. 2007. Public management reform in the UK and its consequences for professional organization: A comparative analysis. Public Administration, 85(1): 9-26.
2. Adcroft, A. and Willis, R. 2005. The (un)intended outcome of public sector performance measurement. The International Journal of Public Sector Management, 18(4/5): 386-400.
3. Adler, M. and Asquith, S. 1993. "Discretion and power". In The policy process: A reader, Edited by: Hill, M. 399-406. Hemel Hempstead, UK: Harvester.
4. Ahn, J. 2002. Beyond single equation regression analysis: Path analysis and multi-stage regression analysis. American Journal of Pharmaceutical Education, 66: 37-42.
5. Behn, R. 2002. The psychological barriers to performance management or why isn't everyone jumping on the performance management bandwagon?. Public Performance and Management Review, 26(1): 5-25.
6. Bento, A and Bento, R. 2004. The use of causal analysis techniques in information systems research: A methodological note. Journal of Information Technology Management, 15(3): 44-51.
7. Bindi, K., Clegg, C., Patterson, M., Robertson, A., Stride, C.Wall, T. 2008. The impact of human resource management practices on company productivity: A longitudinal study. Personnel Psychology, 61: 467-501.
8. Bolton, S. 2003. Multiple roles? Nurses as managers in the NHS. International Journal of Public Sector Management, 16(2): 122-130.
9. Bolton, S. 2005. Making up managers: The case of NHS nurses work. Employment and Society, 19(1): 5-24.
10. Bond, M. 2002. Reclaiming the individual from ecological analysis- A 20-year odyssey: Comment on Oyserman. Psychological Bulletin, 128(1): 73-77.
11. Brown, L. and Barnett, J. 2004. Is the corporate transformation of hospitals creating a new hybrid healthcare space?. Social Science Medicine, 58: 427-44.
12. Brunetto, Y. and Farr-Wharton, R. 2006. A comparison of the administrative subculture of Australian public and private sector employees. International Journal of Public Administration, 29(8): 619-638.
13. Brunetto, Y. and Farr-Wharton, R. 2007. Comparing the impact of management practices on public sector nurses' and administrative employees' commitment to the organization. Asian Pacific Journal of Health Management, 2(1): 17-34.
14. Brunetto, Y., Farr-Wharton, R. and Shacklock, K. H. 2010. The impact of supervisor-subordinate relationships on morale: Implications for public and private sector nurses' commitment. Human Resource Management Journal, 20(2): 206-225.
15. Brunetto, Y., Farr-Wharton, R. and Shacklock, K. H. 2011. Using the Harvard HRM model to conceptualise the impact of changes to supervision upon HRM outcomes for different types of public sector employees. International Journal of Human Resource Management, 22(3): 553-573.
16. Buchan, J. and Seccombe, I. 2006. Worlds apart? The UK and international nurses, Edinburgh: Royal College of Nursing.
17. Carroll, P. and Steane, P. 2002. "Australia, the New Public Management and the new millenium". In New public management: Current trends and future prospects (chapter 12), Edited by: McLauglin, K., Osborne, S. and Ferlie, E. London: Routledge.
18. Cohen, J. 2006. The aging nursing workforce: How to retain experienced nurses. Journal of Healthcare Management, 51(4): 233-246.
19. Cunich, M. and Whelan, S. 2010. Nurse education and the retention of registered nurses in New South Wales. The Economic Record, 86(297): 396-413.
20. Currie, G. and Procter, S. 2002. The interaction of human resource policies and practices with the implementation of teamworking: Evidence from the UK public sector. The International Journal of Human Resource Management, 14(4): 581-599.
21. Dawson, J., West, M. and Yan, X. 2008. Positive and Negative Effects of Team Working in Healthcare: 'Real' And 'Pseudo' Teams and Their Impact on Healthcare Safety, Birmingham, UK: Working Paper, Aston University.
22. Degeling, P., Hill, M., Kennedy, J. and Maxwell, S. 2000. A cross-national study of differences in the identities of nursing in England and Australia and how this has affected nurses' capacity to respond to hospital reform. Nursing Inquiry, 7: 120-135.
23. Doiron, D., Hall, J. P. and Jones, G. 2008. Is there a crisis in nursing retention in New South Wales?. Australia and New Zealand Health Policy, 5(19): 1-12.
24. Drach-Zahavy, A. and Pud, D. 2010. Learning mechanisms to limit medication administration errors. Journal of Advanced Nursing, 66(4): 794-805.
25. Edmondson, A. 1999. Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44: 350-383.
26. Elbright, P., Urden, L., Patterson, E. and Chalko, B. 2004. Themes surrounding novice nurses' near-miss and adverse event situations. Journal of Nursing Administration, 34(11): 531-538.
27. Ellemers, N., Gilder, D. D. and Haslam, A. S. 2004. Motivating individuals and groups as work: A social identity perspective on leadership and group performance. Academy of Management Review, 29(3): 459-478.
28. Ferlie, E., Pettigrew, A., Ashburner, L. and Fitzgerald, L. 1996. The new public management in action, Oxford: Oxford University Press.
29. Firth-Cozens, J. 2001. "Teams, Culture and Managing Risk". In Clinical risk management: enhancing patient safety, 2nd Edited by: Vincent, C. 355-368.
30. Frijters, P., Shields, M. and Wheatley-Price, K. 2006. Investigating the quitting decision of nurses: Panel data evidence from the British Health Service. Health Economics, 16: 57-73.
31. Gee, C. 2007. The contribution of the Australian private sector hospitals sector. Asian Pacific Journal of Health Management, 2(1): 41-46.
32. Gerstner, C. and Day, D. 1997. Meta-analytic review of leader-member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82: 827-844.
33. Ghauri, P. and Grønhaug, K. 2002. Research methods in business studies: A practical guide, 2nd, Harlow, UK: Financial Times Prentice Hall.
34. Gollan, P. 2005. High involvement management and human resource sustainability: The challenges and opportunities. Asia Pacific Journal of Human Resources, 43(1): 18-33.
35. Graen, G. and Uhl-Bien, M. 1995. Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of theory over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6(2): 219-247.
36. Ham, C. 2004. Health policy in UK, London: McMillan.
37. Hofstede, G. 1980. Culture's consequences, Beverley Hills, CA: Sage Publications.
38. Hoque, K., Davis, S. and Humphries, M. 2004. Freedom to do what you are told: Senior management's autonomy in an NHS Acute Trust. Public Administration, 82(2): 355-376.
39. Hoyle, E. and John, P. 1995. Professional knowledge and professional practice, London: Cassell.
40. Johlke, M. C. and Duhan, D. F. 2000. Supervisor communication practices and service employee job outcomes. Journal of Service Research, 3(2): 154-165.
41. Kalbers, L. and Cenker, W. 2008. The impact of exercised responsibility, experience, autonomy, and role ambiguity on job performance in public accounting. Journal of Managerial Issues, 20(3): 327-347.
42. Katz, D. and Kahn, R. 1978. The social psychology of organizations, New York: Wiley.
43. Laschinger, H. K. S., Finegan, J., Shamian, J. and Wilk, P. 2004. A longitudinal analysis of the impact of workplace empowerment on work satisfaction. Journal of Organizational Behavior, 25(4): 527
44. Laschinger, H. K. S., Purdy, N. and Almost, J. 2007. The impact of leader-member exchange quality, empowerment and core self-evaluation on nurse manager's job satisfaction. The Journal of Nursing Administration, 37(5): 221-229.
45. Maynard-Moody, S. and Mushero, M. 2003. Cops, teachers, counselors: Stories from the front lines of public service, Ann Arbor, MI: University of Michigan Press.
46. Mrayyan, M. T. 2005. Nurse job satisfaction and retention: comparing public to private hospitals in Jordan. Journal of Nursing Management, 13(1): 40-50.
47. Mueller, B. and Lee, J. 2002. Leader-member exchange and organizational communication satisfaction in multiple contexts. Journal of Business Communication, 39(2): 220-244.
48. OECD. 2006. Live longer, Paris: Organization for Economic Cooperation and Development.
49. Podsakoff, P. M., MacKenzie, S. B., Lee, C. A. and Podsakoff, N. P. 2003. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5): 879-903.
50. Rafferty, A., Clarke, S., Coles, J., Ball, J., James, P.McKee, M. 2007. Outcomes of variation in hospital nurse staffing in English hospitals: Cross-sectional analysis of survey data and discharge records. International Journal of Nursing Studies, 44: 175-182.
51. Richardson, H.A., Simmering, M.J. and Sturman, M.C. 2009. A tale of three perspectives: Examining post hoc statistical techniques for detection and correction of common method variance. Organizational Research Methods, 12: 762-800.
52. Rubin, R., Palmgreen, P. and Sypher, H. 1994. Communication research measures: A sourcebook, New York: Guilford Press.
53. Schumacker, R.E. and Lomax, R.G. 2004. A beginner's guide to structural equation modeling, 2nd, Mahwah, NJ: Lawrence Erlbaum Associates.
54. Scotti, D. J., Harmon, J. and Behson, S. J. 2007. Links among high-performance work environment, service quality and customer satisfaction: An extension to the healthcare sector. Journal of Healthcare Management, 52(2): 109-125.
55. Secombe, I. and Smith, G. 1997. Taking part: Registered nurses and the labour market in 1997, Grantham, UK: Grantham Book Services.
56. Seibert, S., Silver, S. and Randolph, W. 2004. Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction. Academy of Management Journal, 47: 332-349.
57. Spector, P. E. 1994. Using self-reported questionnaires in OB research: A comment on the use of a controversial method. Journal of Organisational Behavior, 15(5): 385-392.
58. Spreitzer, G. 1995. Psychological empowerment in the workplace: Dimensions, Measurement and Validation. Academy of Management Journal, 38(5): 1442-1465.
59. Spreitzer, G. 1996. Social structural characteristics of psychological empowerment. Academy of Management Journal, 39(2): 483-504.
60. Spreitzer, G. 2007. "Taking stock: A review of more than twenty years of research on empowerment at work". In The handbook of organizational behaviour, Edited by: Cooper, C. and Barling, J. Thousand Oaks, CA: Sage Publications.
61. Spreitzer, G., Kizilos, M. A. and Nason, S. W. 1997. A dimensional analysis of the relationship between psychological empowerment and effectiveness, satisfaction, and strain. Journal of Management, 23(5): 679-704.
62. Steane, P. 1997. Oils ain't oils Strategy across sectors. International Journal of Public Sector Management, 10: 461-470.
63. Tauton, R. L., Boyle, D. K., Woods, C. Q., Hansen, H. E. and Bott, M. J. 1997. Manager leadership and retention of hospital staff nurses. Western Journal of Nursing Research, 19(2): 205-226.
64. Vincent, C. 2006. Patient safety, London: Churchill Livingstone.
65. Wain, K. 1993. Lifelong learning education: Illiberal or repressive?. Educational Philosophy and Theory, 25(1): 58-78.
66. Yrie, A., Hartman, S. and Galle, W. 2003. Examining communication style and leader-member exchange: considerations and concerns for managers. International Journal of Management, 20(1): 92-100.
67. Yukl, G. 2006. Leadership in organizations, 6th, Upper Saddle River, NJ: Pearson-Prentice Hall.