Statistical quality control in services

International Journal of Services, Technology and Management

Volumn 5, Issue 5-6, 2004, Pages 522-531

  Sulek, Joanne M ^a  

^a NORTH CAROLINA A AND T STATE UNIVERSITY   (United States)

Author keywords

Multistage processes; Multivariate control charts; Process capability; Process flow; Quality control implementation; Service quality; Statistical process control

Indexed keywords

CONTROL SYSTEMS; CUSTOMER SATISFACTION; PERSONNEL TRAINING; PROCESS CONTROL; REGRESSION ANALYSIS; SOCIETIES AND INSTITUTIONS; STATISTICS;

MULTISTAGE PROCESSES; MULTIVARIATE CONTROL CHARTS; PROCESS CAPABILITY; PROCESS FLOW; SERVICE QUALITY;

QUALITY CONTROL;

EID: 14944362302     PISSN: 14606720     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJSTM.2004.006282     Document Type: Article

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