Service quality models in banking: a review

International Journal of Islamic and Middle Eastern Finance and Management

Volumn 4, Issue 1, 2011, Pages 83-103

  Sangeetha, Jaya ^a   Mahalingam, S ^b  

^a USA)   (Oman)

^b BHARATHIAR UNIVERSITY   (India)

Author keywords

Banking; Customer behaviour; Customer satisfaction; Customer services quality; Electronic channels; SERVQUAL

Indexed keywords

EID: 84862727182     PISSN: 17538394     EISSN: 17538408     Source Type: Journal    
DOI: 10.1108/17538391111122221     Document Type: Review

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