-
2
-
-
84986665106
-
The measurement and antecedents of affective, continuance and normative commitment to the organization
-
Allen N.J., Meyer J.P. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology 1990, 63:1-18.
-
(1990)
Journal of Occupational Psychology
, vol.63
, pp. 1-18
-
-
Allen, N.J.1
Meyer, J.P.2
-
4
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
-
Baron R.M., Kenny D.A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 1986, 51:1173-1182.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
5
-
-
0030242146
-
Customer-sales associate retail relationships
-
Beatty S.E., Mayer M., Coleman J.E., Reynolds K.E., Lee J. Customer-sales associate retail relationships. Journal of Retailing 1996, 72:223-247.
-
(1996)
Journal of Retailing
, vol.72
, pp. 223-247
-
-
Beatty, S.E.1
Mayer, M.2
Coleman, J.E.3
Reynolds, K.E.4
Lee, J.5
-
6
-
-
0040701339
-
Salesperson motivation to perform and job satisfaction: a sales contest participant perspective
-
Beltramini R.F., Evans K.R. Salesperson motivation to perform and job satisfaction: a sales contest participant perspective. Journal of Personal Selling and Sales Management 1988, 8:35-42.
-
(1988)
Journal of Personal Selling and Sales Management
, vol.8
, pp. 35-42
-
-
Beltramini, R.F.1
Evans, K.R.2
-
7
-
-
17344394736
-
Contact employees: relationships among workplace fairness, job satisfaction and prosocial service behaviors
-
Bettencourt L.A., Brown S.W. Contact employees: relationships among workplace fairness, job satisfaction and prosocial service behaviors. Journal of Retailing 1997, 73:39-61.
-
(1997)
Journal of Retailing
, vol.73
, pp. 39-61
-
-
Bettencourt, L.A.1
Brown, S.W.2
-
8
-
-
67349196035
-
Service worker role in encouraging customer organizational citizenship behaviors
-
Bove L.L., Pervan S.J., Beatty S.E., Shiu E. Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research 2009, 62:698-705.
-
(2009)
Journal of Business Research
, vol.62
, pp. 698-705
-
-
Bove, L.L.1
Pervan, S.J.2
Beatty, S.E.3
Shiu, E.4
-
9
-
-
0037262572
-
An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships
-
Brashear T.G., Boles J.S., Bellenger D.N., Brooks C.M. An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships. Journal of the Academy of Marketing Science 2003, 31:189-200.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, pp. 189-200
-
-
Brashear, T.G.1
Boles, J.S.2
Bellenger, D.N.3
Brooks, C.M.4
-
10
-
-
0038215274
-
What drives top salespeople to greatness?
-
Brewer G. What drives top salespeople to greatness?. Sales and Marketing Management 1994, 146:82-88.
-
(1994)
Sales and Marketing Management
, vol.146
, pp. 82-88
-
-
Brewer, G.1
-
11
-
-
21744460665
-
The effect of effort on sales performance and job satisfaction
-
Brown S.P., Peterson R.A. The effect of effort on sales performance and job satisfaction. Journal of Marketing 1994, 58:70-80.
-
(1994)
Journal of Marketing
, vol.58
, pp. 70-80
-
-
Brown, S.P.1
Peterson, R.A.2
-
12
-
-
0032329539
-
Effects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance
-
Brown S.P., Cron W.L., Slocum J.W. Effects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance. Journal of Marketing 1998, 62:88-98.
-
(1998)
Journal of Marketing
, vol.62
, pp. 88-98
-
-
Brown, S.P.1
Cron, W.L.2
Slocum, J.W.3
-
14
-
-
76949086928
-
The influence of ethical climate on marketing employees' job attitudes and behaviors
-
DeConnick J.B. The influence of ethical climate on marketing employees' job attitudes and behaviors. Journal of Business Research 2010, 63:384-391.
-
(2010)
Journal of Business Research
, vol.63
, pp. 384-391
-
-
DeConnick, J.B.1
-
18
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18:39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
19
-
-
84986414539
-
Leader positive mood and group performance: the case of customer service
-
George J.M. Leader positive mood and group performance: the case of customer service. Journal of Applied Social Psychology 1995, 25:778-794.
-
(1995)
Journal of Applied Social Psychology
, vol.25
, pp. 778-794
-
-
George, J.M.1
-
20
-
-
51249174714
-
An empirical investigation of salespeople's performance, effort and selling method during a sales contest
-
Hart S.H., Moncrief W.C., Parasuraman A. An empirical investigation of salespeople's performance, effort and selling method during a sales contest. Journal of the Academy of Marketing Science 1989, 17:29-39.
-
(1989)
Journal of the Academy of Marketing Science
, vol.17
, pp. 29-39
-
-
Hart, S.H.1
Moncrief, W.C.2
Parasuraman, A.3
-
21
-
-
0030501311
-
The management of customer-contact service employees: an empirical investigation
-
Hartline M.D., Ferrell O.C. The management of customer-contact service employees: an empirical investigation. Journal of Marketing 1996, 60:52-70.
-
(1996)
Journal of Marketing
, vol.60
, pp. 52-70
-
-
Hartline, M.D.1
Ferrell, O.C.2
-
22
-
-
0002244006
-
The work and family orientation questionnaire: an objective instrument to assess components of achievement motivation and attitudes toward family and career
-
Helmreich R.L., Spence J.T. The work and family orientation questionnaire: an objective instrument to assess components of achievement motivation and attitudes toward family and career. JSAS Catalog of Selected Documents in Psychology 1978, 8:35.
-
(1978)
JSAS Catalog of Selected Documents in Psychology
, vol.8
, pp. 35
-
-
Helmreich, R.L.1
Spence, J.T.2
-
23
-
-
14644432858
-
Making it in academic psychology: demographic and personality correlates of attainment
-
Helmreich R.L., Spence J.T., Beane W.E., Lucker G.W., Matthews K.A. Making it in academic psychology: demographic and personality correlates of attainment. Journal of Personality and Social Psychology 1980, 39:896-908.
-
(1980)
Journal of Personality and Social Psychology
, vol.39
, pp. 896-908
-
-
Helmreich, R.L.1
Spence, J.T.2
Beane, W.E.3
Lucker, G.W.4
Matthews, K.A.5
-
24
-
-
0032378801
-
Customer service behavior in retail settings: a study of the effect of service provider personality
-
Hurley R.E. Customer service behavior in retail settings: a study of the effect of service provider personality. Journal of the Academy of Marketing Science 1998, 26:115-127.
-
(1998)
Journal of the Academy of Marketing Science
, vol.26
, pp. 115-127
-
-
Hurley, R.E.1
-
26
-
-
0002745905
-
The meaning of organizations: the role of cognition and values
-
Jossey-Bass, San Francisco, CA
-
James L.A., Ashe D.K. The meaning of organizations: the role of cognition and values. Organizational climate and culture 1990, 41-84. Jossey-Bass, San Francisco, CA.
-
(1990)
Organizational climate and culture
, pp. 41-84
-
-
James, L.A.1
Ashe, D.K.2
-
27
-
-
12144272559
-
A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25years of research
-
Jaramillo F., Mulki J.P., Marshall G.W. A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25years of research. Journal of Business Research 2005, 58:705-714.
-
(2005)
Journal of Business Research
, vol.58
, pp. 705-714
-
-
Jaramillo, F.1
Mulki, J.P.2
Marshall, G.W.3
-
29
-
-
20744458681
-
Consequences of individual's fit at work: a meta-analysis of person-job, person-organization, person-group, and person-supervisor fit
-
Kristof-Brown A.L., Zimmerman R.D., Johnson E.C. Consequences of individual's fit at work: a meta-analysis of person-job, person-organization, person-group, and person-supervisor fit. Personnel Psychology 2005, 58:281-342.
-
(2005)
Personnel Psychology
, vol.58
, pp. 281-342
-
-
Kristof-Brown, A.L.1
Zimmerman, R.D.2
Johnson, E.C.3
-
30
-
-
50249092726
-
Work climate and customer satisfaction: the role of trust in the retail context
-
Lam L.W., Lau D. Work climate and customer satisfaction: the role of trust in the retail context. Journal of Management and Organization 2008, 14:141-154.
-
(2008)
Journal of Management and Organization
, vol.14
, pp. 141-154
-
-
Lam, L.W.1
Lau, D.2
-
33
-
-
84861753704
-
The drive to strive: three steps to stir up sales competition without sacrificing teamwork
-
April
-
McMaster M. The drive to strive: three steps to stir up sales competition without sacrificing teamwork. Sales and Marketing Management 2002, 57. April,.
-
(2002)
Sales and Marketing Management
, vol.57
-
-
McMaster, M.1
-
34
-
-
44949270736
-
A three-component conceptualization of organizational commitment
-
Meyer J.P., Allen N.J. A three-component conceptualization of organizational commitment. Human Resource Management Review 1991, 1:61-89.
-
(1991)
Human Resource Management Review
, vol.1
, pp. 61-89
-
-
Meyer, J.P.1
Allen, N.J.2
-
36
-
-
0036679862
-
Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences
-
Meyer J.P., Stanley D.J., Herscovitch L., Topolnytsky L. Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior 2002, 61:20-52.
-
(2002)
Journal of Vocational Behavior
, vol.61
, pp. 20-52
-
-
Meyer, J.P.1
Stanley, D.J.2
Herscovitch, L.3
Topolnytsky, L.4
-
39
-
-
0001733618
-
Task interdependence and extrarole behavior: a test of the mediating effects of felt responsibility
-
Pearce J.L., Gregersen H.B. Task interdependence and extrarole behavior: a test of the mediating effects of felt responsibility. Journal of Applied Psychology 1991, 76:838-844.
-
(1991)
Journal of Applied Psychology
, vol.76
, pp. 838-844
-
-
Pearce, J.L.1
Gregersen, H.B.2
-
40
-
-
11144263885
-
What makes a successful salesperson?
-
September
-
Plotkin H.M. What makes a successful salesperson?. Training and Development Journal 1987, 54-56. September.
-
(1987)
Training and Development Journal
, pp. 54-56
-
-
Plotkin, H.M.1
-
41
-
-
0000987727
-
Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research
-
Podsakoff P.M., MacKenzie S.B., Paine J.B., Bachrach D.G. Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management 2000, 26:513-563.
-
(2000)
Journal of Management
, vol.26
, pp. 513-563
-
-
Podsakoff, P.M.1
MacKenzie, S.B.2
Paine, J.B.3
Bachrach, D.G.4
-
42
-
-
0003049719
-
Motivation in sport and exercise: conceptual constraints and convergence
-
Human Kinetics Publishers, Champaign, IL, G.C. Roberts (Ed.)
-
Roberts G.C. Motivation in sport and exercise: conceptual constraints and convergence. Motivation in sport and exercise 1989, 3-29. Human Kinetics Publishers, Champaign, IL. G.C. Roberts (Ed.).
-
(1989)
Motivation in sport and exercise
, pp. 3-29
-
-
Roberts, G.C.1
-
43
-
-
0000465272
-
The climate for service: an application of the climate construct
-
Jossey-Bass, San Francisco
-
Schneider B. The climate for service: an application of the climate construct. Organizational climate and culture 1990, 383-412. Jossey-Bass, San Francisco.
-
(1990)
Organizational climate and culture
, pp. 383-412
-
-
Schneider, B.1
-
44
-
-
84861732295
-
Am exploratory study of the relationship between the perceived competitive environment and salesperson job performance
-
Schwepker C.H., Ingram T.N. Am exploratory study of the relationship between the perceived competitive environment and salesperson job performance. Journal of Marketing 1994, 58:1-15.
-
(1994)
Journal of Marketing
, vol.58
, pp. 1-15
-
-
Schwepker, C.H.1
Ingram, T.N.2
-
45
-
-
33645714875
-
Social and economic exchange: construct development and validation
-
Shore L.M., Tetrick L.E., Lynch P., Barksdale K. Social and economic exchange: construct development and validation. Journal of Applied Social Psychology 2006, 36:837-867.
-
(2006)
Journal of Applied Social Psychology
, vol.36
, pp. 837-867
-
-
Shore, L.M.1
Tetrick, L.E.2
Lynch, P.3
Barksdale, K.4
-
46
-
-
0038795459
-
Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes
-
Simons T., Roberson Q. Why managers should care about fairness: the effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology 2003, 88:432-443.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 432-443
-
-
Simons, T.1
Roberson, Q.2
-
48
-
-
22544433131
-
Competition, cooperation, and the effects of others on me
-
Stapel D.A., Koomen W. Competition, cooperation, and the effects of others on me. Journal of Personality and Social Psychology 2005, 88:1029-1038.
-
(2005)
Journal of Personality and Social Psychology
, vol.88
, pp. 1029-1038
-
-
Stapel, D.A.1
Koomen, W.2
-
49
-
-
84861739686
-
A different kind of sales contest: laying the foundation for the next generation of sales professionals
-
September
-
Stein D. A different kind of sales contest: laying the foundation for the next generation of sales professionals. Sales and Marketing Management 2005, 25. September.
-
(2005)
Sales and Marketing Management
, vol.25
-
-
Stein, D.1
-
50
-
-
0036033468
-
Competitive societies are happy if the women are less competitive than the men
-
Van de Vliert E., Janssen O. Competitive societies are happy if the women are less competitive than the men. Cross-Cultural Research 2002, 36:321-337.
-
(2002)
Cross-Cultural Research
, vol.36
, pp. 321-337
-
-
Van de Vliert, E.1
Janssen, O.2
|