Work climate and customer satisfaction: The role of trust in the retail context

Journal of Management and Organization

Volumn 14, Issue 2, 2008, Pages 141-154

  Lam, Long W ^a   Lau, Dora C ^b  

^a UNIVERSITY OF MACAU   (Macao)

^b CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer satisfaction; Managerial discretion; Organisational citizenship behavior; Relational exchanges; Store responsiveness; Trust climate

Indexed keywords

EID: 50249092726     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.837.14.2.141     Document Type: Article

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