-
1
-
-
58149107015
-
A framework for unused capacity: Theory and empirical analysis
-
January
-
Balachandran, K.R., Li, S.H. and Radhakrishnan, S. (2007), "A framework for unused capacity: theory and empirical analysis" in Journal of Applied Management Accounting Research, pp. 21-38, January.
-
(2007)
Journal of Applied Management Accounting Research
, pp. 21-38
-
-
Balachandran, K.R.1
Li, S.H.2
Radhakrishnan, S.3
-
2
-
-
3543129537
-
Integrated performance measurement systems: A development guide
-
Bititci, U.S., Turner, T. and Begemann, C. (1997), "Integrated performance measurement systems: a development guide" in International Journal of Operations & Production Management, Vol. 17, No. 5, pp. 522-34.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.5
, pp. 522-534
-
-
Bititci, U.S.1
Turner, T.2
Begemann, C.3
-
3
-
-
3543124850
-
Dynamics of performance measurement systems
-
Bititci, U.S., Turner, T. and Begemann, C. (2000), "Dynamics of performance measurement systems" in International Journal of Operations & Production Management, Vol. 20, No. 6, pp. 692-704.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.6
, pp. 692-704
-
-
Bititci, U.S.1
Turner, T.2
Begemann, C.3
-
4
-
-
0034378896
-
Designing, implementing and updating performance measurement systems
-
Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000), "Designing, implementing and updating performance measurement systems" in International Journal of Operations and Production Management, Vol. 20, No. 7, pp. 754-71.
-
(2000)
International Journal of Operations and Production Management
, vol.20
, Issue.7
, pp. 754-771
-
-
Bourne, M.1
Mills, J.2
Wilcox, M.3
Neely, A.4
Platts, K.5
-
5
-
-
74349083272
-
The role of performance measurement systems to support quality improvement initiatives at supply chain level
-
Cagnazzo, L., Taticchi, P. and Brun, A. (2010), "The role of performance measurement systems to support quality improvement initiatives at supply chain level" in International Journal of Productivity and Performance Management, Vol. 59, No. 2, pp. 163-85.
-
(2010)
International Journal of Productivity and Performance Management
, vol.59
, Issue.2
, pp. 163-185
-
-
Cagnazzo, L.1
Taticchi, P.2
Brun, A.3
-
6
-
-
33646241024
-
A decomposition approach for manufacturing system design
-
Cochran, D.S., Arinez, J.F., Duda, J.W. and Linck, J. (2001), "A decomposition approach for manufacturing system design" in Journal of Manufacturing Systems, Vol. 20, No. 6, pp. 371-89.
-
(2001)
Journal of Manufacturing Systems
, vol.20
, Issue.6
, pp. 371-389
-
-
Cochran, D.S.1
Arinez, J.F.2
Duda, J.W.3
Linck, J.4
-
8
-
-
0002458023
-
Measure costs right: Make the right decisions
-
Cooper, R. and Kaplan, R.S. (1988), "Measure costs right: make the right decisions" in Harvard Business Review, September-October, pp. 96-103.
-
(1988)
Harvard Business Review
, Issue.September-October
, pp. 96-103
-
-
Cooper, R.1
Kaplan, R.S.2
-
9
-
-
0012038947
-
The SMART way to define and sustain success
-
Cross, K.F. and Lynch, R.L. (1988), "The SMART way to define and sustain success" in National Productivity Review, Vol. 8, No. 1, pp. 23-33.
-
(1988)
National Productivity Review
, vol.8
, Issue.1
, pp. 23-33
-
-
Cross, K.F.1
Lynch, R.L.2
-
10
-
-
77949331028
-
-
Inc Customer Value, available at: (accessed 20 March 2007)
-
Customer Value Inc (2007), "Customer value analysis", available at: www.cval.com/cva.htm (accessed 20 March 2007).
-
(2007)
Customer value analysis
-
-
-
11
-
-
0003449093
-
-
Irwin, Homewood, IL
-
Dixon, J.R., Nanni, A.J. and Vollman, T.E. (1990), The New Performance Challenge Measuring Operations for World-Class Competition, Irwin, Homewood, IL.
-
(1990)
The New Performance Challenge Measuring Operations for World-Class Competition
-
-
Dixon, J.R.1
Nanni, A.J.2
Vollman, T.E.3
-
12
-
-
40949156048
-
-
EFQM, available at: (accessed 4 May 2009)
-
EFQM (2007), "Introducing excellence", available at: www.efqm.org (accessed 4 May 2009).
-
(2007)
Introducing excellence
-
-
-
13
-
-
0006894711
-
Linking action to profits in strategic decision making
-
Epstein, M.J. and Westbrook, R.A. (2001), "Linking action to profits in strategic decision making" in MIT Sloan Management Review, Vol. 42, No. 3, pp. 39-49.
-
(2001)
MIT Sloan Management Review
, vol.42
, Issue.3
, pp. 39-49
-
-
Epstein, M.J.1
Westbrook, R.A.2
-
14
-
-
0003584837
-
-
CIMA, London
-
Fitzgerald, L., Johnson, R., Brignall, S., Silvestro, R. and Vos, C. (1991), Performance Measurement in Service Businesses, CIMA, London.
-
(1991)
Performance Measurement in Service Businesses
-
-
Fitzgerald, L.1
Johnson, R.2
Brignall, S.3
Silvestro, R.4
Vos, C.5
-
15
-
-
0030559921
-
Towards consistent performance management systems
-
Flapper, S.D.P., Fortuin, L. and Stoop, P.P.M. (1996), "Towards consistent performance management systems" in International Journal of Operations & Production Management, Vol. 16, No. 7, pp. 27-37.
-
(1996)
International Journal of Operations & Production Management
, vol.16
, Issue.7
, pp. 27-37
-
-
Flapper, S.D.P.1
Fortuin, L.2
Stoop, P.P.M.3
-
16
-
-
32144450124
-
An examination of the literature relating to issues affecting how companies manage through measures
-
Franco-Santos, M. and Bourne, M. (2005), "An examination of the literature relating to issues affecting how companies manage through measures" in Production Planning & Control, Vol. 16, No. 2, pp. 114-24.
-
(2005)
Production Planning & Control
, vol.16
, Issue.2
, pp. 114-124
-
-
Franco-Santos, M.1
Bourne, M.2
-
17
-
-
0001629615
-
Putting the service-profit chain to work
-
March-April
-
Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser, W.E. and Schlesinger, L.A. (1994), "Putting the service-profit chain to work" in Harvard Business Review, pp. 164-74, March-April.
-
(1994)
Harvard Business Review
, pp. 164-174
-
-
Heskett, J.L.1
Jones, T.O.2
Loveman, G.W.3
Sasser, W.E.4
Schlesinger, L.A.5
-
18
-
-
0042074498
-
Subjectivity and the weighting of performance measures: Evidence from a Balanced Scorecard
-
Ittner, C.D., Larcker, D.F. and Meyer, M.W. (2003), "Subjectivity and the weighting of performance measures: evidence from a Balanced Scorecard" in The Accounting Review, Vol. 78, pp. 725-58.
-
(2003)
The Accounting Review
, vol.78
, pp. 725-758
-
-
Ittner, C.D.1
Larcker, D.F.2
Meyer, M.W.3
-
19
-
-
0141759201
-
Measurement of business excellence
-
Kanji, G.K. (1998), "Measurement of business excellence" in Total Quality Management, Vol. 9, No. 7, pp. 633-43.
-
(1998)
Total Quality Management
, vol.9
, Issue.7
, pp. 633-643
-
-
Kanji, G.K.1
-
20
-
-
0003454188
-
-
Harvard Business School Press, Boston, MA
-
Kaplan, R. and Norton, D. (1996), The Balanced Scorecard: Translating Strategy Into Action, Harvard Business School Press, Boston, MA.
-
(1996)
The Balanced Scorecard: Translating Strategy Into Action
-
-
Kaplan, R.1
Norton, D.2
-
21
-
-
0026494564
-
The Balanced Scorecard: Measures that drive performance
-
Kaplan, R.S. and Norton, D.P. (1992), "The Balanced Scorecard: measures that drive performance" in Harvard Business Review, January-February, pp. 71-9.
-
(1992)
Harvard Business Review
, Issue.January-February
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
22
-
-
10844269975
-
-
Harvard Business School Publishing Corporation, Boston, MA
-
Kaplan, R.S. and Norton, D.P. (2004), Strategy Maps, Harvard Business School Publishing Corporation, Boston, MA.
-
(2004)
Strategy Maps
-
-
Kaplan, R.S.1
Norton, D.P.2
-
23
-
-
0002352706
-
Are your performance measures obsolete?
-
Keegan, D.P., Eiler, R.G. and Jones, C.R. (1989), "Are your performance measures obsolete?" in Management Accounting, Vol. 70, No. 12, pp. 45-50.
-
(1989)
Management Accounting
, vol.70
, Issue.12
, pp. 45-50
-
-
Keegan, D.P.1
Eiler, R.G.2
Jones, C.R.3
-
24
-
-
0034396455
-
A framework for auditing and enhancing performance measurement systems
-
Medori, D. and Steeple, D. (2000), "A framework for auditing and enhancing performance measurement systems" in International Journal of Operations & Production Management, Vol. 20, No. 5, pp. 520-33.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.5
, pp. 520-533
-
-
Medori, D.1
Steeple, D.2
-
26
-
-
28344435907
-
The evolution of performance measurement research: Development in the last decade and a research agenda for the next
-
Neely, A. (2005), "The evolution of performance measurement research: development in the last decade and a research agenda for the next" in International Journal of Operations & Production Management, Vol. 25, No. 12, pp. 1264-77.
-
(2005)
International Journal of Operations & Production Management
, vol.25
, Issue.12
, pp. 1264-1277
-
-
Neely, A.1
-
27
-
-
84993055781
-
Extracting value from data - the performance planning value chain
-
Neely, A. and Jarrar, Y. (2004), "Extracting value from data - the performance planning value chain" in Business Process Management Journal, Vol. 10, No. 5, pp. 506-9.
-
(2004)
Business Process Management Journal
, vol.10
, Issue.5
, pp. 506-509
-
-
Neely, A.1
Jarrar, Y.2
-
28
-
-
84993043289
-
The performance prism in practice
-
Neely, A., Adams, C. and Crowe, P. (2001), "The performance prism in practice" in Measuring Business Excellence, Vol. 5, pp. 6-13.
-
(2001)
Measuring Business Excellence
, vol.5
, pp. 6-13
-
-
Neely, A.1
Adams, C.2
Crowe, P.3
-
29
-
-
0142097634
-
-
Prentice Hall, London
-
Neely, A., Adams, C. and Kennerly, M. (2002), The Performance Prism, Prentice Hall, London.
-
(2002)
The Performance Prism
-
-
Neely, A.1
Adams, C.2
Kennerly, M.3
-
30
-
-
0003849129
-
-
Findlay, London
-
Neely, A., Mills, J., Gregory, M., Richards, H., Platts, K. and Bourne, M. (1996), Getting The Measure Of Your Business, Findlay, London.
-
(1996)
Getting The Measure Of Your Business
-
-
Neely, A.1
Mills, J.2
Gregory, M.3
Richards, H.4
Platts, K.5
Bourne, M.6
-
31
-
-
18844390008
-
A performance measurement paradigm for integrating strategy formulation: A review of systems and frameworks
-
Pun, K.F. and White, A.S. (2005), "A performance measurement paradigm for integrating strategy formulation: a review of systems and frameworks" in International Journal of Management Reviews, Vol. 7, No. 1, pp. 49-71.
-
(2005)
International Journal of Management Reviews
, vol.7
, Issue.1
, pp. 49-71
-
-
Pun, K.F.1
White, A.S.2
-
32
-
-
1042279866
-
CEVITA™: The valuation and reporting of strategic capabilities
-
Ratnatunga, J., Gray, N. and Balachandran, K.R. (2004), "CEVITA™: the valuation and reporting of strategic capabilities" in Management Accounting Research, Vol. 15, pp. 77-105.
-
(2004)
Management Accounting Research
, vol.15
, pp. 77-105
-
-
Ratnatunga, J.1
Gray, N.2
Balachandran, K.R.3
-
33
-
-
84986127789
-
From process measurement to performance improvement
-
Robson, I. (2004), "From process measurement to performance improvement" in Business Process Management Journal, Vol. 10, No. 5, pp. 510-21.
-
(2004)
Business Process Management Journal
, vol.10
, Issue.5
, pp. 510-521
-
-
Robson, I.1
-
34
-
-
85107982221
-
Return on quality (ROQ): Making service quality financially accountable
-
Rust, R.T., Zahorik, A.J. and Keiningham, T.L. (1995), "Return on quality (ROQ): making service quality financially accountable" in Journal of Marketing, Vol. 59, pp. 58-70.
-
(1995)
Journal of Marketing
, vol.59
, pp. 58-70
-
-
Rust, R.T.1
Zahorik, A.J.2
Keiningham, T.L.3
-
35
-
-
84902275882
-
Practice of performance measurement: Experience from Indian SMEs
-
Sharma, M.K., Bhagwat, R. and Dangayach, G.S. (2005), "Practice of performance measurement: experience from Indian SMEs" in International Journal of Globalisation and Small Business, Vol. 1, No. 2, pp. 183-213.
-
(2005)
International Journal of Globalisation and Small Business
, vol.1
, Issue.2
, pp. 183-213
-
-
Sharma, M.K.1
Bhagwat, R.2
Dangayach, G.S.3
-
37
-
-
33644512811
-
An expert diagnosis system for the benchmarking of SMEs' performance
-
St-Pierre, J. and Delisle, S. (2006), "An expert diagnosis system for the benchmarking of SMEs' performance" in Benchmarking: An International Journal, Vol. 13, No. 1, pp. 106-19.
-
(2006)
Benchmarking: An International Journal
, vol.13
, Issue.1
, pp. 106-119
-
-
St-Pierre, J.1
Delisle, S.2
-
38
-
-
77949324591
-
-
available at: (accessed 4 May 2009)
-
Stewart, B. (2007), "What is EVA", available at: www.sternstewart.com/evaabout/whatis.php (accessed 4 May 2009).
-
(2007)
What is EVA
-
-
Stewart, B.1
-
40
-
-
84993057910
-
Forward performance measurement and management integrated frameworks
-
Taticchi, P. and Balachandran, K.R. (2008), "Forward performance measurement and management integrated frameworks" in International Journal of Accounting and Information Management, Vol. 16, No. 2, pp. 140-54.
-
(2008)
International Journal of Accounting and Information Management
, vol.16
, Issue.2
, pp. 140-154
-
-
Taticchi, P.1
Balachandran, K.R.2
-
41
-
-
77949318504
-
Performance measurement and management: A literature review and a research agenda
-
Taticchi, P., Cagnazzo, L. and Tonelli, F. (2010), "Performance measurement and management: a literature review and a research agenda" in Measuring Business Excellence, Vol. 14, No. 1, pp. 4-18.
-
(2010)
Measuring Business Excellence
, vol.14
, Issue.1
, pp. 4-18
-
-
Taticchi, P.1
Cagnazzo, L.2
Tonelli, F.3
-
42
-
-
72049100174
-
A decomposition and hierarchical approach for business performance measurement and management
-
Taticchi, P., Tonelli, F. and Cagnazzo, L. (2009), "A decomposition and hierarchical approach for business performance measurement and management" in Measuring Business Excellence, Vol. 13, No. 4, pp. 47-57.
-
(2009)
Measuring Business Excellence
, vol.13
, Issue.4
, pp. 47-57
-
-
Taticchi, P.1
Tonelli, F.2
Cagnazzo, L.3
-
43
-
-
0021497874
-
Some models for estimating technical and scale inefficiencies in data envelopment analysis
-
Banker, R.D., Charnes, A. and Cooper, W.W. (1984), "Some models for estimating technical and scale inefficiencies in data envelopment analysis" in Management Science, Vol. 30, No. 9, pp. 1078-92.
-
(1984)
Management Science
, vol.30
, Issue.9
, pp. 1078-1092
-
-
Banker, R.D.1
Charnes, A.2
Cooper, W.W.3
-
44
-
-
0018032112
-
Measuring the efficiency of decision making units
-
Charnes, A., Cooper, W.W. and Rhodes, E. (1978), "Measuring the efficiency of decision making units" in European Journal of Operational Research, Vol. 2, pp. 429-44.
-
(1978)
European Journal of Operational Research
, vol.2
, pp. 429-444
-
-
Charnes, A.1
Cooper, W.W.2
Rhodes, E.3
-
45
-
-
0025930128
-
The performance measurement manifesto
-
January-February
-
Eccles, R.G. (1991), "The performance measurement manifesto" in Harvard Business Review, pp. 131-7, January-February.
-
(1991)
Harvard Business Review
, pp. 131-137
-
-
Eccles, R.G.1
-
46
-
-
0000142161
-
Putting the Balanced Scorecard to work
-
Kaplan, R.S. and Norton, D.P. (1993), "Putting the Balanced Scorecard to work" in Harvard Business Review, September-October, pp. 134-47.
-
(1993)
Harvard Business Review
, Issue.September-October
, pp. 134-147
-
-
Kaplan, R.S.1
Norton, D.P.2
-
47
-
-
0010905573
-
-
Blackwell Publishers, Cambridge, MA
-
Lynch, R.L. and Cross, K.F. (1988), Measure up!, Blackwell Publishers, Cambridge, MA.
-
(1988)
Measure up!
-
-
Lynch, R.L.1
Cross, K.F.2
-
48
-
-
3843144923
-
Performance measurement system design: A literature review and research agenda
-
Neely, A., Gregory, M. and Platts, K. (1995), "Performance measurement system design: a literature review and research agenda" in International Journal of Operations & Production Management, Vol. 16, No. 4, pp. 80-116.
-
(1995)
International Journal of Operations & Production Management
, vol.16
, Issue.4
, pp. 80-116
-
-
Neely, A.1
Gregory, M.2
Platts, K.3
|