The level paradox of e-collaboration: Dangers and solutions

International Journal of e-Collaboration

Volumn 7, Issue 4, 2011, Pages 1-21

  De Guinea, Ana Ortiz ^a  

^a HEC MONTRÉAL   (Canada)

Author keywords

Analysis; Bias; Communication Media; Cumulative Knowledge; Mixed Level; Multilevel; Single Level; Virtual Team

Indexed keywords

ANALYSIS; BIAS; COMMUNICATION MEDIA; CUMULATIVE KNOWLEDGE; MIXED-LEVEL; MULTILEVEL; SINGLE-LEVEL; VIRTUAL TEAM;

INFORMATION SERVICES;

RESEARCH;

EID: 84860531498     PISSN: 15483673     EISSN: 15483681     Source Type: Journal    
DOI: 10.4018/jec.2011100101     Document Type: Review

References (79)

1. Alavi, M., Marakas, G. M., & Yoo, Y. (2002). A comparative study of distributed learning environments on learning outcomes. Information Systems Research, 13(4), 404-415. doi:10.1287/isre.13.4.404.72 (Pubitemid 36039705)
2. Bacharach, S. B. (1989). Organizational theories: Some criteria for evaluation. Academy of Management Review, 14(3), 496-515.
3. Balthazard, P. E., Potter, R. E., & Warren, J. (2002). The effects of extraversion and expertise on virtual team interaction and performance. In Proceedings of the 34th Hawaii International Conference on System Sciences, Hawaii, HI (pp. 1-10).
4. Bamberger, P. (2008). Beyond contextualization: Using context theories to narrow the micro-macro grap in management research. Academy of Management Journal, 51(5), 839-846. doi:10.5465/ AMJ.2008.34789630
5. Baron, R. M., & Kenny, D. A. (1996). The moderator-mediatior variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182. doi:10.1037/0022- 3514.51.6.1173
6. Baskerville, R. (2006). Hacker wars: E-collaboration by vandals and warriors. International Journal of e-Collaboration, 2(1), 1-16. doi:10.4018/ jec.2006010101
7. Benbasat, I., & Zmud, R. W. (2003). The identity crisis within the IS discipline: Defining and communicating the discipline's core properties. Management Information Systems Quarterly, 27(2), 183-194.
8. Benbunan-Fich, R., Hiltz, S. R., & Turoff, M. (2002). A comparative content analysis of face-to-face vs. Asynchronous group decision making. Decision Support Systems, 34, 457-469. doi:10.1016/S0167- 9236(02)00072-6 (Pubitemid 35251685)
9. Bickel, R. (2007). Multilevel analysis for applied research: It's just regression!New York, NY: Guilford Press.
10. Boyle, R. J., Kacmanr, C., & George, J. F. (2008). Distributed deception: An investigation of the effectiveness of deceptive communication in a computer-mediated environment. International Journal of e-Collaboration, 4(3), 14-39. doi:10.4018/ jec.2008070102
11. Bryk, A. S., & Raudenbush, S. W. (1992). Hierarchical linear models. Newbury Park, CA: Sage.
12. Burke, K., & Chidambaram, L. (1999). How much bandwidth is enough? A longitudinal examination of media characteristics and group outcomes. Management Information Systems Quarterly, 23(4), 233-246. doi:10.2307/249489
13. Burton-Jones, A., & Gallivan, M. J. (2007). Towards a deeper understanding of system usage in organizations: A multilevel perspective. Management Information Systems Quarterly, 31(4), 657-679. (Pubitemid 351153307)
14. Cenfetelli, R., & Schwarz, A. (in press). Identifying and testing inhibitors of technology usage intentions. Information Systems Research.
15. Chan, D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. The Journal of Applied Psychology, 83(2), 234-246. doi:10.1037/0021- 9010.83.2.234
16. Chen, G., & Bliese, P. D. (2002). The role of different levels of leadership in predicting self- and collective efficacy: Evidence for discontinuity. The Journal of Applied Psychology, 87(3), 549-556. doi:10.1037/0021-9010.87.3.549 (Pubitemid 36288930)
17. Chen, G., Bliese, P. D., & Mathieu, J. E. (2005). Conceptual framework and statistical procedures for delineating and testing multilevel theories of homology. Organizational Research Methods, 8(4), 375-409. doi:10.1177/1094428105280056 (Pubitemid 41441480)
18. Chen, G., Mathieu, J. E., & Bliese, P. D. (2004). A framework for conducting multi-level construct validation . In Yammarino, F. J., & Danserau, F. (Eds.), Multi-level issues in organizational behavior and processes (pp. 273-303). Amsterdam, The Netherlands: Elsevier Science. doi:10.1016/S1475- 9144(04)03013-9 (Pubitemid 39753331)
19. Chidambaram, L., & Jones, B. (1993). Impact of communication medium and computer support on group perceptions and performance: A comparison of face-to-face and dispersed meetings. Management Information Systems Quarterly, 17, 465-491. doi:10.2307/249588
20. Danserau, F., & Yammarino, F. J. (1998). Introduction and overview . In Danserau, F., & Yammarino, F. J. (Eds.), Leadership: The multiple-level approaches (pp. xxv-xliii). Greenwich, CT: JAI Press.
21. Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003. doi:10.1287/mnsc.35.8.982
22. Davis, J. A. (1966). The campus as a frog pond: An application of the theory of relative deprivation to career decisions of college men. American Journal of Sociology, 72(1), 17-31. doi:10.1086/224257
23. de Leede, J., Kraan, K. O., den Hengst, M., & van Hooff, M. L. M. (2008). Conditions for innovation behaviour of virtual team members: A 'high road' for internationally dispersed virtual teams. Journal of E-Working, 2, 22-46.
24. Easley, R. F., Devaraj, S., & Crant, J. M. (2003). Relating collaborative technology use to teamwork quality and performance: An empirical study. Journal of Management Information Systems, 19(4), 249-270.
25. Enders, C. K. (in press). Missing not at random models for latent growth curve analyses. Psychological Methods.
26. Firebaugh, G. A. (1978). A rule for inferring individual-level relationships from aggregate data. American Sociological Review, 43(4), 557-572. doi:10.2307/2094779
27. Firebaugh, G. A. (1980). Groups as contexts and frog ponds . In Roberts, K. H., & Burstein, L. (Eds.), New directions for methodology of social and behavioral science (Vol. 6, pp. 43-52). San Francisco, CA: Jossey-Bass.
28. Gallivan, M. J., & Benbunan-Fich, R. (2005). A framework for analyzing levels of analysis: Issues in studies of e-collaboration. IEEE Transactions on Professional Communication, 48(1), 87-104. (Pubitemid 40377516)
29. Gefen, D., Geri, N., & Paravatsu, N. (2007). Vive la différence: The cross-cultural differences within us. International Journal of e-Collaboration, 3(3), 1-15. doi:10.4018/jec.2007070101
30. Goodman, P. S. (2000). Missing organizational linkages: Tools for cross-level research. Thousand Oaks, CA: Sage.
31. Hitt, M. A., Beamish, P. W., Jackson, S. E., & Mathieu, J. E. (2007). Building theoretical and empirical bridges across levels: Multilevel research in management. Academy of Management Journal, 50(6), 1385-1399. doi:10.5465/AMJ.2007.28166219
32. Hobman, E. V., Bordia, P., Irmer, B., & Chang, A. (2002). The expression of conflict in computer-mediated and face-to-face groups. Small Group Research, 33(33), 4.
33. Hofmann, D. A. (1997). An overview of the logic and rationale of hierarchical linear models. Journal of Management, 23(6), 723-744. doi:10.1177/014920639702300602 (Pubitemid 127173459)
34. Hofmann, D. A., & Jones, L. M. (2004). Some foundational and guiding questions for multilevel construct validation . In Dansereay, F., & Yammarino, F. J. (Eds.), Multi-level issues in organizational behavior and processes (pp. 305-317). Amsterdam, The Netherlands: Elsevier Science. doi:10.1016/ S1475-9144(04)03014-0
35. James, L. R. (1982). Aggregation bias in estimates of perceptual agreement. The Journal of Applied Psychology, 67(2), 219-229. doi:10.1037/0021- 9010.67.2.219
36. Keen, P. G. W. (1980). MIS research: Reference disciplines and a cumulative tradition. In Proceedings of the First International Conference on Information Systems, Philadelphia, PA.
37. Kirkman, B. L., Rosen, B., Tesluk, P. E., & Gibson, C. B. (2004). The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction. Academy of Management Journal, 47(2), 175-192. doi:10.2307/20159571 (Pubitemid 38845935)
38. Klein, K. J., Bliese, P. D., Kozlowski, S. W. J., Dansareay, F., Gavin, M. B., & Griffin, M. A. (2000). Multilevel analytical techniques: Commonalitites, differences, and continuing questions . In Klein, K. J., & Kozlowski, S. W. J. (Eds.), Multilevel theory, research, and methods in organizations (pp. 512-553). San Francisco, CA: Jossey-Bass.
39. Klein, K. J., Danserau, F., & Hall, R. J. (1994). Levels issues in theory development, data collection, and analysis. Academy of Management Review, 19(2), 195-229.
40. Klein, K. J., & Kozlowski, S. W. (2000). From micro to meso: Critical steps in conceptualizing and conducting multilevel research. Organizational Research Methods, 3(3), 211-236. doi:10.1177/109442810033001
41. Klein, K. J., Tosi, H., & Cannella, A. A. J. (1999). Multilevel theory building: Benefits, barriers, and new developments. Academy of Management Review, 24(2), 243-248. doi:10.5465/AMR.1999.1893934
42. Ko, I., Olfman, L., & Choi, S. (2009). The impacts of electronic collaboration and information exploitation capability on firm performance: Focusing on suppliers using buyer-dominated interorganizational systems. International Journal of e-Collaboration, 5(2), 1-17. doi:10.4018/jec.2009040101
43. Kock, N. & Nosek, J. (2005). Expanding the boundaries of e-collaboration. IEEE Transactions on Professional Communication, 48(1), 1-9. doi:10.1109/ TPC.2004.843272 (Pubitemid 40377509)
44. Kock, N. (2005). What is e-collaboration? International Journal of e-Collaboration, 1(1), i-vii.
45. Kozlowski, S. W., & Klein, K. J. (2000). Multilevel theory, research and methods in organizations: Foundations, extensions, and new directions. San Francisco, CA: Jossey-Bass.
46. Kristensen, K., & Kijl, B. (2010). Collaborative performance: Addressing the ROI of collaboration. International Journal of e-Collaboration, 6(1), 53-69. doi:10.4018/jec.2010091104
47. Limayem, M., & DeSanctis, G. (2000). Providing decisional guidance for multicriteria decision making in groups. Information Systems Research, 11(4), 386-401. doi:10.1287/isre.11.4.386.11874 (Pubitemid 33224537)
48. Luke, D. A. (2004). Multilevel modeling. Thousand Oaks, CA: Sage.
49. MacKinnon, D. P. (2008). Multilevel mediation models . In McKinnon, D. P. (Ed.), Introduction to statistical mediation analysis (pp. 237-274). New York, NY: Routledge.
50. Markus, M. L. (1994). Electronic mail as the medium of managerial choice. Organization Science, 5(4), 502-527. doi:10.1287/orsc.5.4.502
51. Markus, M. L. (2005). Technology-shaping effects of e-collaboration technologies: Bugs and features. International Journal of e-Collaboration, 1(1), 1-23. doi:10.4018/jec.2005010101
52. Martins, L. L. (2004). Virtual teams: What do we know and where do we go from here? Journal of Management, 30(6), 805-835. doi:10.1016/j. jm.2004.05.002 (Pubitemid 40030672)
53. Masetti, B., & Zmud, R. W. (1996). Measuring the extend of EDI usage in complex organizations: Strategies and illustrative examples. Management Information Systems Quarterly, 4(1), 95-105.
54. Mathieu, J. E. (2007). The effects of leader empowering behavior, members' experience, and virtuality on sales team processes and performance. In Proceedings of the Academy of Management, Philadelphia, PA.
55. Mathieu, J. E., Maybard, M. T., Taylor, S. R., Gibson, L. L., & Ruddy, T. M. (2007). An examination of the effects of organizational district and team contexts on team processes and performance: A meso-mediational model. Journal of Organizational Behavior, 28(7), 891-910. doi:10.1002/job.480
56. Mathieu, J. E., & Taylor, S. R. (2007). A framework for testing meso-mediational relationships in organizational behavior. Journal of Organizational Behavior, 28, 141-172. doi:10.1002/job.436
57. Morgeson, F. P., & Hofmann, D. A. (1999). The structure and function of collective constructs: Implications for multilevel research and theory development. Academy of Management Review, 24(2), 249-265.
58. Muthén, B., Asparouhov, T., Hunter, A., & Leuchter, A. (in press). Growth modeling with non-ignorable dropout: Alternative analyses of the STAR*D antidepressant trial. Psychological Methods.
59. Orlikowski, W. J. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11(4), 404-428. doi:10.1287/orsc.11.4.404.14600
60. Ortiz de Guinea, A., & Webster, J. (2011). Are we talking about the task or the computer? An examination of the associated domains of task-specific and computer self-efficacies. Computers in Human Behavior, 27(2), 978-987. doi:10.1016/j.chb.2010.12.002
61. Ortiz de Guinea, A., Webster, J., & Staples, D. S. (2005). A meta-analysis of the virtual team literature. Paper presented at the High Performance Professional Teams Symposium, Industrial Relations Centre, School of Policy Studies, Queen's University, Kingston, ON, Canada.
62. Otondo, R. F., Barnett, T., Kellermans, F. W., Pearson, A. W., & Pearson, R. A. (2009). Assessing information technology use over time with growth modeling and hierarchical linear modeling: A tutorial. Communications of the Association for Information Systems, 25(1), 45.
63. Peugh, J. L., & Enders, C. K. (2005). Using the spss mixed procedure to fit cross-sectional and longitudinal multilevel models. Educational and Psychological Measurement, 65(5), 717-741. doi:10.1177/0013164405278558 (Pubitemid 41494204)
64. Powell, A., Piccoli, G., & Ives, B. (2004). Virtual teams: A review of current literature and directions for future research. The Data Base for Advances in Information Systems, 35(1), 6-36.
65. Rodell, J. B., & Judge, T. A. (2009). Can "good" stressors spark "bad" behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. The Journal of Applied Psychology, 94(6), 1438-1451. doi:10.1037/a0016752
66. Rousseau, D. M. (1985). Issues of level in organizational research: Multi-level and cross-level perspectives . In Staw, B. M., & Cummings, L. L. (Eds.), Research in organizational behavior (Vol. 7, pp. 1-37). Greenwich, CT: JAI Press.
67. Sarker, S., Valacich, J. S., & Sarker, S. (2005). Technology adoption by groups: A valence perspective. Journal of the Association for Information Systems, 6(2), 37-71.
68. Seibert, S. E., Silvert, S. R., & Randolph, W. A. (2004). Taking empowerment to the next level: A multiple-leveled model of empowerment, performance, and satisfaction. Academy of Management Journal, 47(3), 332-349. doi:10.2307/20159585 (Pubitemid 38920307)
69. Short, J. S., Piccolo, G., Powell, A., & Ives, B. (2005). Investigating multilevel relationships in information systems research: An application to virtual teams research using hierarchical linear modeling. Journal of Information Technology Theory and Application, 7(3), 1-17.
70. Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5th ed.). Boston, MA: Pearson Education.
71. Treviño, L. K. W., J., & Stein, E. W. (2000). Making connections: Complementary influences on communication media choices, attitudes, and use. Organization Science, 11(2), 163-182. doi:10.1287/ orsc.11.2.163.12510
72. Valacich, J. S., Sarker, S., Pratt, J., & Groomer, M. (2002). Computer-mediated and face-to-face groups: Who makes riskier decisions? In Proceedings of the 35th Hawaii International Conference on System Sciences, Hawaii, HI (pp. 133-142).
73. Wakefield, R. L., Leidner, D. E., & Garrison, G. (2008). A model of conflict, leadership, and performance in virtual teams. Information Systems Research, 19(4), 434-455. doi:10.1287/isre.1070.0149
74. Walczuch, R. M., & Watson, R. T. (2001). Analyzing group data in mis research: Including the effect of the group. Group Decision and Negotiation, 10, 83-94. doi:10.1023/A:1008765029795
75. Webster, J., & Staples, D. S. (2006). Comparing virtual teams to traditional teams: An identification of new research opportunities . In Martocchio, J. J. (Ed.), Research in personnel and human resources management (Vol. 25, pp. 181-215). Oxford, UK: Elsevier. (Pubitemid 43865900)
76. Webster, J., & Treviño, L. K. (1995). Rational and social theories as complementary explanations of communication media choices: Two policy capturing studies. Academy of Management Journal, 38, 1544-1572. doi:10.2307/256843 (Pubitemid 126020704)
77. Webster, J., & Watson, R. T. (2002). Analyzing the past to prepare for the future: Writing a literature review. Management Information Systems Quarterly, 26(2), xiii-xxiii.
78. Whetten, D. A. (1989). What constitutes a theoretical contribution. Academy of Management Review, 14(4), 490-495.
79. Yammarino, F. J., & Markham, S. E. (1992). On the application of within and between analysis: Are absence and affect really group-based phenomena? The Journal of Applied Psychology, 77, 168-176. doi:10.1037/0021- 9010.77.2.168