The Impact of Technology Amenities on Hotel Guest Overall Satisfaction

Journal of Quality Assurance in Hospitality and Tourism

Volumn 12, Issue 4, 2011, Pages 272-288

  Cobanoglu, Cihan ^a   Berezina, Katerina ^b   Kasavana, Michael L ^c   Erdem, Mehmet ^d  

^a UNIVERSITY OF SOUTH FLORIDA SARASOTA MANATEE   (United States)

^b UNIVERSITY OF FLORIDA   (United States)

^c MICHIGAN STATE UNIVERSITY   (United States)

^d UNIVERSITY OF NEVADA   (United States)

Author keywords

guest satisfaction; hotel; technology amenities

Indexed keywords

EID: 84859339620     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/1528008X.2011.541842     Document Type: Article

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