Factors affect the customer satisfaction of internet banking: An empirical study in China

Journal of Convergence Information Technology

Volumn 7, Issue 3, 2012, Pages 101-109

  Ma, Zhengwei ^a  

^a CHINA UNIVERSITY OF PETROLEUM   (China)

Author keywords

Customer satisfaction; Customer service quality; Internet banking

Indexed keywords

BANKING SECTORS; CUSTOMER SERVICES; EMPIRICAL STUDIES; INTERNET BANKING; KEY FACTORS; MEASUREMENT MODEL; MEASUREMENT SCALE; STRUCTURAL MODELING; STRUCTURAL MODELS;

ELECTRONIC COMMERCE; MODEL STRUCTURES; QUALITY OF SERVICE; SALES; WORLD WIDE WEB;

CUSTOMER SATISFACTION;

EID: 84857973504     PISSN: 19759320     EISSN: 22339299     Source Type: Journal    
DOI: 10.4156/jcit.vol7.issue3.12     Document Type: Article

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