Enhancing trust through training

Trust and Human Resource Management

Volumn , Issue , 2011, Pages 125-138

  Ashleigh, Mel ^a   Prichard, Jane ^a  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84856809541     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (41)

1. Ashleigh, M.J. and Nandakhumer, J. (2007), 'Trust and technologies: implications for organizational work practices', Decision Support Systems, 43(2), 607-17.
2. Austin, J.R. (2003), 'Transactive memory in organizational groups: the effects of content, consensus, specialization, and accuracy on group performance', Journal of Applied Psychology, 88, 866-78.
3. Beer, M. (1976), 'The technology of organization development', in M.D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology, Chicago, IL: Rand-McNally, pp. 937-94.
4. Beranek, P.M. (2005), 'A comparison of relational and trust training techniques for virtual team communication: how much training is enough?', Proceedings of the IEEE 38th Hawaii International Conference on System Sciences, 3-6 January, available at: http://ieeexplore.ieee.org/xpls/abs_all.jsp. arnumber=1385289&tag=1 (accessed 8 December 2010).
5. Blickensderfer, E.L., Cannon-Bowers, J.A. and Salas, E. (1997), 'Theoretical bases for team self-correction: fostering shared mental models', in M.M. Beyerlein, D. Johnson and S. Beyerlein (eds), Advances in Interdisciplinary Studies in Work Teams, Vol.4, Greenwich, CT: JAI Press, pp. 249-79.
6. Brandl, J. and Neyer, A.K. (2009), 'Applying cognitive adjustment theory to cross-cultural training for global virtual teams', Human Resource Management, 48(3), 341-53.
7. Buller, P.F. and Bell, C.H. (1986), 'Effects of team building and goal setting on productivity: a field experiment', Academy of Management Journal, 29, 305-28.
8. Buzaglo, G. and Wheelan, S.A. (1999), 'Facilitating work team effectiveness: case studies from Central America', Small Group Research, 30, 108-29.
9. Cannon-Bowers, J.A., Tannenbaum, S.I., Salas, E. and Volpe, C.E. (1995), 'Defining competencies and establishing team training requirements', in R.A. Guzzo and E. Salas (eds), Team Effectiveness and Decision Making in Organisations, San Francisco, CA: Jossey-Bass, pp. 333-80.
10. Cummings, L.L. and Bromiley, P. (1996), 'The Organisational Trust Inventory (OTI): development and validation', in R.M. Kramer and R.R. Tyler (eds), Trust in Organisations: Frontiers of Theory and Research, London: Sage, pp. 302-30.
11. Davis, J.H., Schoorman, F.D., Mayer, R.C. and Tan, H.H. (2000), 'The trusted general manager and business unit performance: empirical evidence of a competitive advantage', Strategic Management Journal, 21(5), 563-76.
12. Edmondson, A. (1999), 'Psychological safety and learning behaviour in work teams', Administrative Science Quarterly, 44(2), 350-83.
13. Jarvenpaa, S.L., Knoll, K. and Leidner, D.E. (1998), 'Is anybody out there? Antecedents of trust in global virtual teams', Journal of Management Information Systems, 14(4), 29-64.
14. Jarvenpaa, S.L. and Majchrzak, A. (2008), 'Knowledge collaboration among professional protecting national security: role of transactive memories in egocentred knowledge networks', Organization Science, 19(2), 260-76.
15. Langfred, C.W. (2004), 'Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams', Journal of Management Review, 47, 385-99.
16. Langfred, C.W. (2007), 'The downside of self-management: a longitudinal study of the effects of conflict on trust, autonomy, and task interdependence in selfmanaging teams', Academy of Management Journal, 50, 885-900.
17. Lewicki, R.J. and Bunker, B.B. (1996), 'Developing and maintaining trust in work relationships', in R. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 114-39.
18. Lewicki, R.J., Tomlinson, E.C. and Gillespie, N. (2006), 'Models on interpersonal trust development: theoretical approaches, empirical evidence and future directions', Journal of Management, 32(6), 991-1002.
19. Lewis, K. (2004), 'Knowledge and performance in knowledge-worker teams: a longitudinal study of transactive memory systems', Management Science, 50, 1519-33.
20. Lewis, K., Belliveau, M., Herndon, B. and Keller, J. (2007), 'Group cognition, membership change, and performance: investigating the benefits and detriments of collective knowledge', Organizational Behaviour and Human Decision Processes, 103(2), 159-78.
21. Lewis, K., Lange, D. and Gillis, L. (2005), 'Transactive memory systems, learning and learning transfer', Organization Science, 16, 581-98.
22. Liang, D.W., Moreland, R. and Argote, L. (1995), 'Group versus individual training and group performance: the mediating role of transactive memory', Personality and Social Psychology Bulletin, 21, 384-93.
23. Mason, J. and Lefrere, P. (2003), 'Trust, collaboration, e-learning and organizational transformation', International Journal of Training and Development, 7(4), 259-69.
24. Mathieu, J., Maynard, M.T., Rapp, T. and Gilson, L. (2008), 'Team effectiveness 1997-2007: a review of recent advancements and a glimpse into the future', Journal of Management, 34, 410-76.
25. Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), 'An integrative model of organisational trust', Academy of Management Journal, 20(3), 709-37.
26. McEvily, B., Perone, V. and Zaheer, A. (2003), 'Trust as an organizing principle', Organisation Science, 14(1), 91-103.
27. Meyerson, D. Weick, K.E. and Kramer, R.M. (1996), 'Swift trust and temporary groups', in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage, pp. 166-95.
28. Moreland, R.L. (1999), 'Transactive memory: learning who knows what in work groups and organizations', in L.L. Thompson, J.M. Levine and D.M. Messick (eds), Shared Cognition in Organizations: The Management of Knowledge, Mahwah, NJ: Erlbaum, pp. 3-31.
29. Moreland, R.L., Argote, L. and Krishnan, R. (1998), 'Training people to work in groups', in R.S. Tindale, L. Heath, J. Edwards, E.J. Posavac, F.B. Bryant, Y. Suarez-Balcazar, E. Henderson-King and J. Myers (eds), Theory and Research on Small Groups, New York: Plenum Press, pp. 37-60.
30. Moreland, R.L. and Myaskovsky, L. (2000), 'Exploring the performance benefits of group training: transactive memory or improved communication?' Organisational Behavior and Human Decision Processes, 82, 117-33.
31. Prichard, J.S. and Ashleigh, M.J. (2007), 'The effects of team-skills training on transactive memory and performance', Small Group Research, 38(6), 696-726.
32. Prichard, J.S., Stratford, R.J. and Bizo, L.A. (2006), 'Team-skills training enhances collaborative learning', Learning and Instruction, 16, 256-65.
33. Prichard, J.S., Stratford, R.J. and Hardy, C. (2004), Training Students to Work in Teams: Why and How?, York: LTSN Psychology.
34. Rosen, B., Furst, S. and Blackburn, R. (2006), 'Training for virtual teams: an investigation of current practices and future needs', Human Resource Management, 45(2), 229-47.
35. Rulke, D.L. and Rau, D. (2000), 'Investigating the encoding process of transactive memory development in group training', Group and Organization Management, 25, 373-96.
36. Salas, E. and Cannon-Bowers, J.A. (2000), 'The anatomy of team training', in S. Tobias and J.D. Fletcher (eds), Training and Retraining: A Handbook for Business, Industry, Government, and the Military, New York: Macmillan Reference, pp. 312-35.
37. Salas, E., Diaz-Granados, D., Klein, C., Burke, C.S., Stagl, K.C., Goodwin, G.F. and Halpin, S.M. (2008), 'Does team training improve team performance? Meta-analysis', Human Factors, 50(6), 903-33.
38. Salas, E., Rozell, D., Mullen, B. and Driskell, J.E. (1999), 'The effect of team building on performance: an integration', Small Group Research, 30, 309-29.
39. Usoro, A., Sharratt, M.W., Tsui, E. and Shekhar, S. (2007), 'Trust as an antecedent to knowledge sharing in virtual communities of practice', Knowledge Management Research and Practice, 5, 199-212.
40. Walter, D. (2000), 'Competency-based on-the-job training for aviation maintenance and inspection - a human factors approach', International Journal of Industrial Ergonomics, 26, 249-59.
41. Woodman, R.W. and Sherwood, J.J. (1980), 'The role of team development in organizational effectiveness: a critical review', Psychological Bulletin, 88, 166-86.