The measurement of service quality in the electronic retail and its impact on behavioral intentions;Mensuração da qualidade de serviço no varejo eletrônico e seu impacto sobre as intenções comporta mentais

RAE Revista de Administracao de Empresas

Volumn 50, Issue 2, 2010, Pages 199-214

  Vieira, Valter Afonso ^a  

^a FEDERAL UNIVERSITY OF PARANÁ   (Brazil)

Author keywords

E commerce; Loyalty; Retail; Service quality; Trust

Indexed keywords

EID: 84856565661     PISSN: 00347590     EISSN: 2178938X     Source Type: Journal    
DOI: 10.1590/S0034-75902010000200006     Document Type: Article

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