IT service management in the academic curriculum: Comparing an Australian and German experience

PACIS 2011 - 15th Pacific Asia Conference on Information Systems: Quality Research in Pacific

Volumn , Issue , 2011, Pages

  Cater Steel, Aileen ^a   Zarnekow, Ruediger ^a,b   Wulf, Jochen ^b  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

^b TECHNISCHE UNIVERSITÄT BERLIN   (Germany)

Author keywords

Curriculum design; Industry certification; ISO IEC 20000; IT infrastructure library; IT service management; Narrative inquiry; Reflective research approach

Indexed keywords

CURRICULUM DESIGNS; INDUSTRY CERTIFICATION; ISO/IEC 20000; IT SERVICE MANAGEMENT; NARRATIVE INQUIRY; REFLECTIVE RESEARCH APPROACH;

CURRICULA; EMPLOYMENT; HUMAN ENGINEERING; INDUSTRY; INFORMATION SYSTEMS; RESEARCH; SOCIETIES AND INSTITUTIONS; STUDENTS; TEACHING;

INFORMATION MANAGEMENT;

EID: 84855844342     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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