Embedding IT service management in the academic curriculum: A cross-national comparison

Journal of Global Information Technology Management

Volumn 13, Issue 4, 2010, Pages 64-92

  Cater Steel, Aileen ^a   Hine, Michael J ^b   Grant, Gerald ^b  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

^b CARLETON UNIVERSITY   (Canada)

Author keywords

Curriculum design; ISO IEC 20000; IT Infrastructure library; IT Service Management; Reflective process

Indexed keywords

EID: 80053128593     PISSN: 1097198X     EISSN: None     Source Type: Journal    
DOI: 10.1080/1097198X.2010.10856526     Document Type: Article

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