Developing organizational culture in independently owned restaurants: Links to service quality and customers' intentions to return

Journal of Applied Business Research

Volumn 28, Issue 1, 2012, Pages 15-26

  Koutroumanis, Dean A ^a   Watson, Mary Anne ^a   Dastoor, Barbara R ^b  

^a UNIVERSITY OF TAMPA   (United States)

^b NOVA SOUTHEASTERN UNIVERSITY   (United States)

Author keywords

Behavioral intentions; Organizational culture; Restaurants; Service quality; Small business

Indexed keywords

EID: 84255184177     PISSN: 08927626     EISSN: None     Source Type: Journal    
DOI: 10.19030/jabr.v28i1.6680     Document Type: Article

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