Improved quality and outcomes through congruent leadership, teamwork and life choices

Progress in Pediatric Cardiology

Volumn 32, Issue 2, 2011, Pages 75-83

  Ungerleider, Jamie Dickey ^a   Ungerleider, Ross M ^b  

^a WAKE FOREST SCHOOL OF MEDICINE   (United States)

^b WAKE FOREST BAPTIST HEALTH   (United States)

Author keywords

Leadership; Outcomes; Professionalism; Quality; Teamwork

Indexed keywords

ACCIDENT PREVENTION; ARTICLE; BURNOUT; CONTINUING EDUCATION; HEALTH CARE DELIVERY; HEALTH CARE PERSONNEL MANAGEMENT; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; LEADERSHIP; MEDICAL DECISION MAKING; MEDICAL LITERATURE; MORBIDITY; OUTCOME ASSESSMENT; PATIENT SAFETY; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; PROFESSIONAL COMPETENCE; PROFESSIONALISM; SURGICAL MORTALITY; TEAMWORK; THERAPEUTIC ERROR; WORKSHOP;

EID: 83155175111     PISSN: 10589813     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ppedcard.2011.10.004     Document Type: Article

References (97)

1. Alvarez G., Coiera E. Interdisciplinary communication: an uncharted source of medical error?. J Crit Care 2006, 21:236-242.
2. Ashton C.H., Kamali F. Personailty, lifestyles, alcohol and drug consumption in a sample of British medical students. Med Educ 2009, 29:187-192.
3. Babiak P., Hare R.D. Snakes in suits 2006, Harper Collins, New York.
4. Balch C.M., Freischlag J.A., Shanafelt T.D. Stress and burnout among surgeons. Arch Surg 2009, 144:371-376.
5. Balch C.M., Shanafelt T.D. Combating stress and burnout in surgical practice: a review. Thorac Surg Clin 2011, 21:417-430.
6. Boyatizis R., McKee A. Resonant leadership 2005, Harvard Business School Press, Boston.
7. Brazeau C.M.L.R., Schroeder R., Rovi S., Boyd L. Relationships between medical student burnout, empathy, and professionalism climate. Acad Med 2010, 85:S33-S36.
8. Bruce S.M., Conaglen H.M., Conaglen J.V. Burnout in physicians: a case for peer-support. Intern Med J 2005, 35:272-278.
9. Buchler P., Martin D., Knaebel H.P., Buchler M.W. Leadership characteristics and business management in modern academic surgery. Langenbecks Arch Surg 2006, 391:149-156.
10. Buckingham M., Coffman C. First, break all the rules 1999, Simon & Schuster, New York.
11. The emotionally intelligent workplace: how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations 2001, Jossey-Bsss, San Francisco. C. Cherniss, D. Goleman (Eds.).
12. Childre D., Martin H. The heartmath solution 1999, Harper, San Francisco.
13. Childre D., Rozman D. Transforming stress 2005, New Harbinger, Oakland.
14. Coleman P.T. The five percent 2011, Public Affairs Press, New York.
15. Collins J.C. Good to great: why some companies make the leap and others don't 2001, HarperCollins, New York.
16. Coulehan J. On humility. Ann Intern Med 2010, 153:200-201.
17. Covey S.R. The 8th habit 2004, Free Press, New York.
18. Davenport N., Schwartz R.D., Elliott G.P. Mobbing: emotional abuse in the American workplace 1999, Civil Society Publishing, Ames, IA.
19. Detert J.R., Edmondson A.C. Why employees are afraid to speak. Harv Bus Rev 2007, 85:23-25.
20. Dickey J., Damiano R., Ungerleider R.M. Our surgical culture of blame: a time for change. J Thorac Cardiovasc Surg 2003, 126:1259-1260.
21. Dickey J., Ungerleider R.M. Professionalism and balance for thoracic surgeons. Ann Thorac Surg 2004, 77:1145-1148.
22. Dickey J., Ungerleider R.M. Managing the demands of professional life. Cardiol Young 2007, 17:138-144.
23. Dickey J., Ungerleider R.M. Teamwork: a systems-based practice. Cardiopulmonary bypass: principles and practice 2007, 572-588. Lippincott, Williams and Wilkins, Philadelphia. G.P. Gravlee, R.F. Davis, A.H. Stammers, R.M. Ungerleider (Eds.).
24. Drucker P.F. Managing oneself. Harvard Business Review: The HMU Guide to Managing People 2004, 2.
25. Duruisseau S. Physician wellness as constrained by burnout July 18 2007, Medical Board of California.
26. Dweck C.S. Mindset: the new psychology of success 2008, Bantam Books, New York.
27. Dyrbye L.N., Massie F.S., Eacker A., et al. Relationship between burnout and professional conduct and attitudes among US medical students. JAMA 2010, 304:1173-1180.
28. Dyrbye L.N., Thomas M.R., Huschka M.M., et al. A multicenter study of burnout, depression, and quality of life in minority and nonminority US medical students. Mayo Clin Proc 2006, 81:1435-1442.
29. Dyrbye L.N., Thomas M.R., Massie S., et al. Burnout and suicidal ideation among U.S. medical students. Ann Intern Med 2008, 149:334-341.
30. Edmondson A.C. Psychological safety and leanrning behavior in work teams. Adm Sci Q 1999, 44:350-383.
31. Einarsen S., Hoel H., Zapf D., Cooper C.L. Bullying and emotional abuse in the workplace 2003, Taylor and Francis, New York.
32. StressMap 2002, EssiSystems, Newmarket Press, New York.
33. Feldman M.D. Becoming an emotionally intelligent physician. West J Med 2001, 175:98.
34. Fredickson B. The value of positive emotions. Am Sci 2003, 91:330-335.
35. Fredickson B. Positivity: groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negative emotions and thrive 2009, Crown-Random House, New York.
36. Fredrickson G.L., Losada M.F. Positive affect and the complex dynamics of human flourishing. Am Psychol 2005, 60:678-686.
37. Gawande A. The checklist manifesto 2009, Metropolitan Books. Henry Holt and Co., New York.
38. Gawande A., Zinner M.J., Studdert D.M., Brennan T.A. Analysis of errors reported by surgeons at three teaching hospitals. Surgery 2003, 133:614-621.
39. Gladwell M. Outliers 2008, Little, Brown and Co., New York.
40. Goleman D. Emotional intelligence 1994, Bantam Books, New York.
41. Goleman D. Social intelligence 2006, Bantam Books, New York.
42. Goleman D., Boyatizis R., McKee A. Primal leadership 2002, Harvard Business Press, Boston.
43. Goleman T.B., Lama D. Emotional alchemy 2002, Three Rivers Press.
44. Gottman J. Why marriages succeed or fail 1994, Simon and Schuster, New York.
45. Gottman J.M. Making relationships work. Harvard Business Review December 2007, 45-50.
46. Gottman J.M., DeClaire J. The Relationship cure: a five step guide for building better connections with family, friends, and lovers 2001, Crown Publishers, New York.
47. Gundersen L. Physician burnout. Ann Intern Med 2001, 135:145-148.
48. Halbesleben J.R.B., Rathert C. Linking physician burnout and patient outcomes: exploring the dyadic relationship between physicians and patients 2008, 29-39. Wolterts Kluwer Health/ Lipincott Willliams & Wilkins.
49. Haslam N. Humanising medical practice: the role of empathy. Med J Aust 2007, 187:381-382.
50. Hesselbein F. Hesselbein on leadership 2002, Jossey-Bass, San Francisco.
51. Crossing the quality chasm: a new health system for the 21st century 2001, InstituteofMedicine, National Academy Press, Washington, D.C.
52. Health professionals education; the bridge to quality 2003, Institute of Medicine, National Academy Press, Washington, D.C.
53. Patient safety 2004, Institute of Medicine, National Academy Press, Washington, D.C.
54. Kaplan R.S., Norton D.P. The strategy-focused organization 2001, Harvard Business School Press, Boston.
55. Keeton K., Fenner D.E., Johnson T.R.B., Hayward R.A. Predictors of physician career satisfaction, work-life balance, and burnout. Obstet Gynecol 2007, 109:949-955.
56. Kusy M., Holloway E. Toxic workplace 2009, Jossey-Bass, San Francisco.
57. Leary M.R., Tate E.B., Adams C.E., Hancock J. Self-compassion and reactions to unpleasant self-relevant events: the implications of treating oneself kindly. J Pers Soc Psychol 2007, 92:887-904.
58. Lencioni P. The five dysfunctions of a team 1997, Jossey Bass, San Francisco.
59. Losade M., Heaphy E. The role of positivity and connectivity in performance of business teams: a nonlinear dynamic model. Am Behav Sci 2004, 47:740-765.
60. Maxfield D., Grenny J., Lavandero R., Groah L. The silent treatment: why safety tools and checklists aren't enough to save lives Available from:. http://www.silenttreatmentstudy.com/Silent%20Treatment%20Executive%20Summary.pdf.
61. McKenna M.K., Gartland M.P., Pugno P.A. Development of physician leadership competencies: perceptions of physician leaders, physician educaors and medical students. J Health Adm Educ 2004, 21:343-354.
62. Morrison E.W., Milliken F.J. Organizational silence: a barrier to change and development in a pluralistic world. Acad Manag Review 2000, 24:706-725.
63. Neff K. The development and validation of a scale to measure self-compassion. Self Identity 2003, 2:223-250.
64. Neff K. Self-compassion: an alternative conceptualization of a healthy attitude toward oneself. Self Identity 2003, 2:85-102.
65. Neff K.D., Vonk R. Self-compassion versus global self-esteem: two different ways of relating to oneself. J Pers 2009, 77:23-50.
66. Nembhard I.M., Edmondson A.C. Making it safe: the effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. J Organ Behav 2006, 27:941-966.
67. Newbury-Birch D., White M., Kamali F. Factors ingluencing alcohol and illicit drug use amongst medical students. Drug Alcohol Depend 2000, 59:125-130.
68. O'Hare D., Kudrie V. Increasing physician engagement. Using norms of physician culture to improve relationships with medical staff. Physician Exec 2007, 33:38-45.
69. Outhwaite S. The importance of leadership in the development of an integrated team. J Nurs Manag 2003, 11:371-376.
70. Porter M.E., Teisberg E.O. Redefining health care: creating value-based competition on results 2006, Harvard Business School Press, Boston.
71. Porter M.E., Teisberg E.O. How physicians can change the future of health care. JAMA 2007, 297:1103-1111.
72. Satir V. The new peoplemaking 1988, Science and Behavior Books, Mountain View, CA.
73. Satir V., Banmen J., Gerber J., Gomori M. The Satir model 1991, Science and Behavior Books, Inc., Palo Alto.
74. Schwartz R.W., Pogge C. Physician leadership: essential skills in a changing environment. Am J Surg 2000, 180:188-192.
75. Shanafelt T.D. Enhancing meaning in work. JAMA 2009, 302:1338-1340.
76. Shanafelt T.D., Balch C.M., Bechamps G.J., et al. Burnout and career satisfaction among American surgeons. Ann Surg 2009, 250:463-471.
77. Shanafelt T.D., Balch C.M., Bechamps G.J., et al. Burnout and medical errors among american surgeons. Ann Surg 2010, 251:995-1000.
78. Shanafelt T.D., West C.P., Zhao X., et al. Relationship between increased personal well-being and enhanced empathy among internal medicine residents. J Gen Intern Med 2005, 20:559-564.
79. Siegel D.J. The mindful brain 2007, W W Norton & Co., New York.
80. Siegel D.J. Mindsight 2010, Random House Bantam Books, New York.
81. Sotile W., Sotile M. The resilient physician 2002, American Medical Association.
82. Sotile W.M., Sotile M.O. The medical marriage 1996, Birch Lane Press, New York.
83. Spickard A., Gabbe S.G., Christensen J.F. Mid-career burnout in generalist and specialist physicians. JAMA 2002, 288:1447-1450.
84. Spray T.L. The quality conundrum. J Thorac Cardiovasc Surg 2009, 138:1053-1059.
85. Stepien K.A., Baernstein A. Educating for empathy. J Gen Intern Med 2006, 21:524-530.
86. Stoller J.K. Developing physician-leaders: key competencies and available programs. J Health Adm Educ Fall 2008, 307-328.
87. Stoller J.K., Berkowitz E., Bailin P.L. Physician management and leadership education at the Cleveland Clinic Foundation: program impact and experience over 14 years. J Med Pract Manage 2007, 22:237-242.
88. Studer Q. Results that last 2008, John Wiley and Sons, Hoboken, New Jersey.
89. Ungerleider R.M. Whom does the grail serve?. Ann Thorac Surg 2007, 83:1927-1933.
90. Wachter R.M. Patient safety at ten: unmistakable progress, troubling gaps. Health Aff 2010, 29:165-173.
91. Wallace J.E., Lemaire J.B., Ghali W.A. Physician wellness: a missing quality indicator. Lancet 2009, 374:1714-1721.
92. Weick K., Sutcliffe K.M. Managing the unexpected 2001, Jossey-Bass, San Francisco.
93. Weinberg G.M. Becoming a technical leader 1986, Dorsett House, New York.
94. Welke K.F., Karamloum T., Ungerleider R.M., Diggs B.S. Mortality rate is not a valid indicator of quality differences between pediatric cardiac surgical programs. Ann Thorac Surg 2010, 89:139-146.
95. West C.P., Tan A.D., Habermann T.M., Sloan J., Shanafelt T.D. Association of resident fatigue and distress with perceived medical errors. JAMA 2009, 302:1294-1300.
96. Wiener E.L., Kanki B.G., Helmreich R.L. Cockpit resource management 1993, Academic Press, San Diego.
97. Williams S.J. What skills do physician leaders need now and in the future?. Physician Exec 2001, 27:46-48.