Text me! New consumer practices and change in organizational fields

Organization Science

Volumn 22, Issue 6, 2011, Pages 1579-1599

  Ansari, Shahzad Shaz ^a   Phillips, Nelson ^b  

^a UNIVERSITY OF CAMBRIDGE   (United Kingdom)

^b IMPERIAL COLLEGE LONDON   (United Kingdom)

Author keywords

Case study; Consumers; Creation and diffusion of practices; Field level change; Institutional theory; Mobile telephony; Text messaging

Indexed keywords

EID: 82455191646     PISSN: 10477039     EISSN: 15265455     Source Type: Journal    
DOI: 10.1287/orsc.1100.0595     Document Type: Article

References (97)

1. Ahonen, T. 2009. Tomi Ahonen Almanac 2009-Mobile Telecoms Industry Review. TomiAhonen Consulting. http://www.tomiahonen.com.
2. Ansari, S., R. Garud. 2009. Inter-generational transitions in sociotechnical systems: The case of mobile communications. Res. Policy 38(2) 382-392.
3. Ansari, S., K. Munir. 2008. How valuable is a piece of the spectrum? Determination of value in external resource acquisition. Indust. Corporate Change 17(2) 301-333.
4. Aoki, M. 2001. Toward a Comparative Institutional Analysis. MIT Press, Cambridge, MA.
5. Baker, S., M. Clifford. 2002. Tale of a bubble: How the 3G fiasco came close to wrecking Europe. Bus. Week (June 3), http://www.businessweek.com/magazine/content/02_22/b3785010.htm.
6. Barley, S. R., P. S. Tolbert. 1997. Institutionalization and structuration: Studying the links between action and institution. Organ. Stud. 18(1) 93-117.
7. Baron, S., A. Patterson, K. Harris. 2006. Beyond technology acceptance: Understanding consumer practice. Internat. J. Service Indust. Management 17(2) 111-135.
8. Benson, R. 2000. The joy of text. Guardian (June 3), http://women.timesonline.co.uk/tol/life_and_style/women/relationships/article-1720309.ece.
9. Bijker, W., J. Law. 1997. Shaping Technology/Building Society: Studies in Sociotechnical Change. MIT Press, Cambridge, MA.
10. Brief, A. P., M. Bazerman. 2003. Editor's comments: Bringing in consumers. Acad. Management Rev. 28(2) 187-189.
11. Carphone Warehouse. 2006. The mobile life report 2006: How mobile phones change the way we live. London School of Economics and Political Science/Carphone Warehouse, http://www.mobilelife2006.co.uk.
12. Centre for Economics and Business Research. 2004. The changing economic impact of mobile phones. Report, mmO2, Berkshire, UK.
13. Christensen, C. M. 1997. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Harvard Business School Press, Cambridge, MA.
14. Crabtree, J., M. Nathan, S. Roberts. 2003. Mobile UK: Mobile phones and everyday life. Report, The Work Foundation, London.
15. Dacin, M. T., J. Goldstein, W. R. Scott. 2002. Institutional theory and institutional change: Introduction to the special research forum. Acad. Management J. 45(1) 43-56.
16. Davis, G. F., C. Marquis. 2005. Prospects for organization theory in the early twenty-first century: Institutional fields and mechanisms. Organ. Sci. 16(4) 332-343.
17. Delbridge, R., T. Edwards. 2008. Challenging conventions: Roles and processes during non isomorphic institutional change. Human Relations 61(3) 299-325.
18. Denzin, N. K., Y. S. Lincoln. 2000. Handbook of Qualitative Research. Sage, Thousand Oaks, CA.
19. DiMaggio, P. 1988. Interest and agency in institutional theory. L. G. Zucker, ed. Institutional Patterns and Organizations: Culture and Environment. Ballinger, Cambridge, MA, 3-22.
20. DiMaggio, P. J., W. W. Powell. 1983. The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. Amer. Sociol. Rev. 48(2) 147-160.
21. Dorado, S. 2005. Institutional entrepreneurship, partaking, and convening. Organ. Stud. 26(3) 385-414.
22. Economist, The. 2004. Mobile phones: Battling for the palm of your hand. (April 29), http://www.economist.com/node/2628495.
23. Eisenhardt, K. M. 1989. Building theories from case study research. Acad. Management Rev. 14(4) 532-550.
24. Farjoun, M. 2002. The dialectics of institutional development in emerging and turbulent fields: Pricing conventions in the online database industry. Acad. Management J. 45(5) 848-874.
25. Faulkner, P., J. Runde. 2009. On the identity of technical objects and user innovations in function. Acad. Management Rev. 34(3) 442-462.
26. Fortunati, L. 2002. The mobile phone: Towards new categories and social relations. Inform., Comm. Soc. 5(4) 513-528.
27. Fox, K. 2001. Evolution, alienation and gossip: The role of mobile telecommunications in the 21st century. Report, Social Issues Research Centre, London. http://www.sirc.org/publik/gossip.shtml.
28. Friedland, R., R. R. Alford. 1991. Bringing society back in: Symbols, practices, and institutional contradictions. W. W. Powell, P. J. DiMaggio, eds. The New Institutionalism in Organizational Analysis. University of Chicago Press, Chicago, 232-263.
29. Galvin, T. L., M. J. Ventresca, B. A. Hudson 2005. Contested industry dynamics. New directions in the study of legitimacy. Internat. Stud. Management Organ. 34(4) 56-82.
30. Gartner. 2006. Gartner's top predictions for IT organizations and users 2007 and beyond. Report, Gartner, Stamford, CT.
31. Garud, R., C. Hardy, S. Maguire 2007. Institutional entrepreneurship as embedded agency: An introduction to the special issue. Organ. Stud. 28(7) 1101-1122.
32. Giussani, B. 2001. Roam: Making Sense of the Wireless Internet. Random House, London.
33. Glaser, B. G., A. L. Strauss. 1967. The Discovery of Grounded Theory: Strategies of Qualitative Research. Weidenfeld & Nicolson, London.
34. Goggin, G., C. Spurgeon. 2007. Premium rate culture: The new business of mobile interactivity. New Media Soc. 9(5) 753-770.
35. Gopinath, S. 2005. Ringtones, or the auditory logic of globalization. First Monday 10(12) 1-54.
36. Green, S., Jr. 2004. Rhetorical theory of diffusion. Acad. Management Rev. 29(4) 653-669.
37. Greenwood, R., R. Suddaby. 2006. Institutional entrepreneurship in mature fields: The Big Five accounting firms. Acad. Management J. 49(1) 27-48.
38. Haig, M. 2002. Mobile Marketing: The Message Revolution. Kogan Page, London.
39. Hargadon, A. B., Y. Douglas. 2001. When innovations meet institutions: Edison and the design of the electric light. Admin. Sci. Quart. 46(3) 476-501.
40. Hargrave, T. J., A. H. Van de Ven. 2006. A collective action model of institutional innovation. Acad. Management Rev. 31(4) 864-888.
41. Harkins, J. 2003. Mobilization: The growing public interest in mobile technology. Report, Demos, London.
42. Hensmans, M. 2003. Social movement organizations: A metaphor for strategic actors in institutional fields. Organ. Stud. 24(3) 355-381.
43. Hutchby, I. 2001. Conversation and Technology: From the Telephone to the Internet. Blackwell Publishers, Cambridge, UK.
44. International Telecommunication Union. 2009. Corporate Annual Report 2009. ITU, Geneva.
45. Katz, J. E., M. A. Aakhus, eds. 2002. Introduction: Framing the issues. Perpetual Contact: Mobile Communication, Private Talk, Public Performance. Cambridge University Press, Cambridge, UK, 1-14.
46. Katz, M. L., C. Shapiro. 1985. Network externalities, competition, and compatibility. Amer. Econom. Rev. 75(3) 424-440.
47. Kaufman, J., O. Patterson. 2005. Cross-national cultural diffusion: The global spread of cricket. Amer. Sociol. Rev. 70(1) 82-110.
48. Kopomaa, T. 2000. The City in Your Pocket: Birth of the Mobile Information Society. Gaudeamus, Helsinki.
49. Kvale, S. 1996. InterViews: An Introduction to Qualitative Research Interviewing. Sage, Thousand Oaks, CA.
50. Lacohée, H., N. Wakeford, I. Pearson. 2003. A social history of the mobile telephone with a view of its future. BT Tech. J. 21(3) 203-211.
51. Lampel, J., A. Meyer, M. Ventresca. 2005. Field-configuring events as structuring mechanisms: How conferences, ceremonies, and trade shows constitute new technologies, industries, and markets. J. Management Stud. 42(5) 1099-1100.
52. Lawrence, T. B., N. Phillips. 2004. From Moby Dick to Free Willy: Macro-cultural discourse and institutional entrepreneurship in emerging institutional fields. Organization 11(5) 689-711.
53. Lawrence, T. B., R. Suddaby. 2006. Institutions and institutional work. S. Clegg, C. Hardy, T. B. Lawrence, W. R. Nord, eds. The Sage Handbook of Organization Studies. Sage, London, 215-254.
54. Lawrence, T. B., C. Hardy, N. Phillips. 2002. Institutional effects of interorganizational collaboration: The emergence of protoinstitutions. Acad. Management J. 45(1) 281-290.
55. Leblebici, H., G. R. Salancik, A. Copay, T. King. 1991. Institutional change and the transformation of interorganizational fields: An organizational history of the U.S. radio broadcasting industry. Admin. Sci. Quart. 36(3) 333-363.
56. Lincoln, Y. S., E. G. Guba. 1985. Naturalistic Inquiry. Sage, Newbury Park, CA.
57. Locke, K. D. 2001. Grounded Theory in Management Research. Sage, London.
58. Lounsbury, M., E. T. Crumley. 2007. New practice creation: An institutional perspective on innovation. Organ. Stud. 28(7) 993-1012.
59. Maguire, S., C. Hardy. 2008. Institutional entrepreneurship. R. Greenwood, R. Suddaby, C. Oliver, K. Sahlin Andersson, eds. The Sage Handbook of Organizational Institutionalism. Sage, Thousand Oaks, CA, 198-217.
60. Marshall, P. D. 2004. New Media Cultures. Edward Arnold, London.
61. Menon, N., M. Page, M. Watt, S. Bell. 2005. Mobinet 2005: An A. T. Kearney/University of Cambridge Study. Survey, A. T. Kearney, London; and University of Cambridge, Cambridge, UK.
62. Meyer, A. D. 1982. Adapting to environmental jolts. Admin. Sci. Quart. 27(4) 515-537.
63. Miles, M. B., A. M. Huberman. 1994. Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed. Sage, Thousand Oaks, CA.
64. Mobile Data Association. 2009. Latest statistics. Press release (March 4). Retrieved August 13, 2009, http://www.themda.org/.
65. Munir, K. A., N. Phillips. 2005. The birth of the "Kodak moment": Institutional entrepreneurship and the adoption of new technologies. Organ. Stud. 26(11) 1665-1687.
66. Munir, K., M. Jones, W. Orlikowski, J. Runde, L. Nikolychuk. 2007. From photos to pixels. Micro-institutional dynamics in institutional change. Presentation, Academy of Management Conference, August 2-7, Philadelphia.
67. Office of Communications. 2009. The communications market. Report, Office of Communications, London.
68. Orlikowski, W. J. 2000. Using technology and constituting structures: A practice lens for studying technology in organizations. Organ. Sci. 11(4) 404-428.
69. Patton, M. Q. 2002. Qualitative Research and Evaluation Methods. Sage, Thousand Oaks, CA.
70. Pettigrew, A. M. 1990. Longitudinal research on change: Theory and practice. Organ. Sci. 1(3) 267-292.
71. Plant, S. 2000. On the mobile: The effect of mobile telephones on social and individual life. Retrieved September 10, 2005, http://www.motorola.com/.
72. Priem, R. L. 2007. A consumer perspective on value creation. Acad. Management Rev. 32(1) 219-235.
73. Rao, H. 2009. Market Rebels: How Activists Make or Break Radical Innovations. Princeton University Press, Princeton, NJ.
74. Rao, H., P. Monin, R. Durand. 2003. Institutional change in Tocque Ville: Nouvelle cuisine as an identity movement in French gastronomy. Amer. J. Sociol. 108(4) 795-843.
75. Rao, H., C. Morrill, M. N. Zald. 2000. Power plays: How social movements and collective action create new organizational forms. Res. Organ. Behav. 22 237-282.
76. Reay, T., C. R. Hinings. 2009. Managing the rivalry of competing institutional logics. Organ. Stud. 30(6) 629-652.
77. Rheingold, H. 2002. Smart Mobs. The Next Social Revolution. Perseus Publishing, Cambridge, MA.
78. Rogers, E. M. 2003. The Diffusion of Innovations, 5th ed. Free Press, New York.
79. Sanders, W. G., A. Tuschke. 2007. The adoption of institutionally contested organizational practices: The emergence of stock option pay in Germany. Acad. Management J. 50(1) 33-56.
80. Sarin, A. 2006. The role of mobile phones in increasing accessibility and efficiency in healthcare. Vodafone Policy Paper 4 (March 24), Vodafone, Newbury, UK.
81. Sauder, M. 2008. Interlopers and field change: The entry of U.S. news into the field of legal education. Admin. Sci. Quart. 53(2) 209-234.
82. Schatzki, T. R., K. Knorr Cetina, E. von Savigny, eds. 2001. The Practice Turn in Contemporary Theory. Routledge, London.
83. Schilling, M. A. 2002. Technology success and failure in winnertake-all markets: The impact of learning orientation, timing and network externalities. Acad. Management J. 45(2) 387-398.
84. Schneiberg, M. 2005. Combining new institutionalisms: Explaining institutional change in American property insurance. Sociol. Forum 20(1) 93-137.
85. Scott, W. R. 2001. Institutions and Organizations. Sage, Thousand Oaks, CA.
86. Seo, M., W. E. D. Creed. 2002. Institutional contradictions, praxis and institutional change: A dialectical perspective. Acad. Management J. 27(2) 222-247.
87. Stern, B. B. 1994. A revised communication model for advertising: Multiple dimensions of the source, the message and the recipient. J. Advertising 23(2) 5-15.
88. Strang, D., J. W. Meyer. 1993. Institutional conditions for diffusion. Theory Soc. 22(4) 487-511.
89. Suchman, M. C. 1995. Managing legitimacy: Strategic and institutional approaches. Acad. Management Rev. 20(3) 571-610.
90. Swidler, A. 1986. Culture and action: Symbols and strategies. Amer. Sociol. Rev. 51(2) 273-286.
91. Taylor, A. S., R. Harper. 2003. The gift of the gab? A design oriented sociology of young people's use of mobiles. Comput. Supported Cooperative Work 12(3) 267-296.
92. Taylor, A. S., J. Vincent. 2005. An SMS history. L. Hamil, A. Lasen, eds. Mobile World: Past, Present and Future. Springer, New York, 75-92.
93. Van de Ven, A. H., D. E. Polley, R. Garud, S. Venkataraman. 1999. The Innovation Journey. Oxford University Press, New York.
94. von Hippel, E. 2005. Democratizing Innovation. MIT Press, Cambridge, MA.
95. Weick, K. E., K. M. Sutcliffe, D. Obstfeld. 2005. Organizing and the process of sensemaking. Organ. Sci. 16(4) 409-421.
96. Yin, R. K. 1993. Applications of Case Study Research. Sage, London.
97. Zeitz, G., V. Mittal, B. McAulay. 1999. Distinguishing adoption and entrenchment of management practices: A framework for analysis. Organ. Stud. 20(5) 741-776.