-
1
-
-
81055130361
-
Assessing holiday satisfaction of German and Russian tourists visiting alanya
-
Aktas, A., Cevirgen, A, and Toker, B. (2009), "Assessing Holiday Satisfaction of German and Russian Tourists Visiting Alanya", Tourism and Hospitality Management 15 (1): 1-12.
-
(2009)
Tourism and Hospitality Management
, vol.15
, Issue.1
, pp. 1-12
-
-
Aktas, A.1
Cevirgen, A.2
Toker, B.3
-
2
-
-
0011939750
-
Customer satisfaction, market share and profitability: Findings from Sweden
-
Anderson, E.W, Fornell, C. and Lehman, D.R. (1994), "Customer satisfaction, market share and profitability: findings from Sweden", Journal of marketing 58: 53-66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehman, D.R.3
-
3
-
-
0034101551
-
Performance of tourism partnerships: A focus on York
-
DOI 10.1016/S0261-5177(99)00068-0, PII S0261517799000680
-
Augustyn, M. and Knowles, T. (2000), "Performance of tourism partnerships: a focus on York", Tourism Management 21 (4): 341-351. (Pubitemid 30259991)
-
(2000)
Tourism Management
, vol.21
, Issue.4
, pp. 341-351
-
-
Augustyn, M.M.1
Knowles, T.2
-
4
-
-
0034054640
-
Quality, satisfaction and behavioral intentions
-
DOI 10.1016/S0160-7383(99)00108-5, PII S0160738399001085
-
Baker, D. A. and Crompton, J.L. (2000), "Quality, satisfaction and behavioral intentions", Annals of Tourism Research 27(3): 785-804. (Pubitemid 30228906)
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.3
, pp. 785-804
-
-
Baker, D.A.1
Crompton, J.L.2
-
5
-
-
81055145518
-
E-customer satisfaction in the e-tailing industry: An empirical survey for Turkish e-customers
-
Barutçu, S. (2010), "E-customer satisfaction in the e-tailing industry: An empirical survey for Turkish e-customers", Ege Academic Review, Vol.10 (1): 15-35.
-
(2010)
Ege Academic Review
, vol.10
, Issue.1
, pp. 15-35
-
-
Barutçu, S.1
-
6
-
-
0002788863
-
-
Rust, R.T., Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, Sage Publications, USA
-
Bitner, M.J., Hubbert, A.R. (1994) Encounter satisfaction versus overall satisfaction versus quality, 72-94, in Rust, R.T., Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, Sage Publications, USA
-
(1994)
Encounter Satisfaction Versus Overall Satisfaction Versus Quality
, pp. 72-94
-
-
Bitner, M.J.1
Hubbert, A.R.2
-
7
-
-
0002695532
-
Marketing the competitive destination of the future
-
Buhalis, D. (2000), "Marketing the competitive destination of the future", Tourism Management 21: 97-116.
-
(2000)
Tourism Management
, vol.21
, pp. 97-116
-
-
Buhalis, D.1
-
8
-
-
84993003258
-
Exploring non-linear effects of determinants on tourists' satisfaction
-
Campo, S. and Yagüe, M.J. (2009), "Exploring non-linear effects of determinants on tourists' satisfaction", International Journal of Culture, Tourism and Hospitality Research 3(2): 127-138.
-
(2009)
International Journal of Culture, Tourism and Hospitality Research
, vol.3
, Issue.2
, pp. 127-138
-
-
Campo, S.1
Yagüe, M.J.2
-
9
-
-
60949086645
-
The attractiveness and competitiveness of tourist destinations: A study of Southern Italian regions
-
Cracoli, M. F. and Nijkamp, P. (2008), "The attractiveness and competitiveness of tourist destinations: A study of Southern Italian regions", Tourism Management 30: 336-344.
-
(2008)
Tourism Management
, vol.30
, pp. 336-344
-
-
Cracoli, M.F.1
Nijkamp, P.2
-
11
-
-
84993003261
-
Conceptualization tourist satisfaction at the destination level
-
Dmitrovic, T., Cvelbar, K. L., Kolar, T., Brencic, M. M., Ograjensek, I., Zabkar, V. (2009), 'Conceptualization tourist satisfaction at the destination level", International Journal of Culture, Tourism and Hospitality Research 3(2): 116-126.
-
(2009)
International Journal of Culture, Tourism and Hospitality Research
, vol.3
, Issue.2
, pp. 116-126
-
-
Dmitrovic, T.1
Cvelbar, K.L.2
Kolar, T.3
Brencic, M.M.4
Ograjensek, I.5
Zabkar, V.6
-
12
-
-
81055126374
-
Russian and German tourist potential and satisfaction in sustainable competitive advantage of alanya destination
-
Proceeding, July 8-10, St-Petersburg, Russian Federation
-
Doǧan, H., Barutçu, S., Üngüren, E. (2010) "Russian and German Tourist Potential and Satisfaction in Sustainable Competitive Advantage of Alanya Destination", 6th International Strategic Management Conference, Proceeding, July 8-10, St-Petersburg, Russian Federation, 997-1006.
-
(2010)
6th International Strategic Management Conference
, pp. 997-1006
-
-
Doǧan, H.1
Barutçu, S.2
Üngüren, E.3
-
15
-
-
0011406254
-
A managerial approach for customer satisfaction and fulfillment of the marketing concept
-
Ellis, B. and Marino, P. (1992), "A managerial approach for customer satisfaction and fulfillment of the marketing concept", Journal of Applied Business Research, Vol. 8 (2): 42-47.
-
(1992)
Journal of Applied Business Research
, vol.8
, Issue.2
, pp. 42-47
-
-
Ellis, B.1
Marino, P.2
-
16
-
-
0002469577
-
A national customer satisfaction barometer: The swedish experience
-
Fornell, C. (1992), "A national customer satisfaction barometer: the Swedish experience", Journal of Marketing 56: 6-21.
-
(1992)
Journal of Marketing
, vol.56
, pp. 6-21
-
-
Fornell, C.1
-
17
-
-
0030518346
-
The American customer satisfaction index: Description, nature, purpose, and findings
-
Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J. and Bryant, B.E. (1996), "The American customer satisfaction index: description, nature, purpose, and findings", Journal of Marketing Research 60(4): 7-18.
-
(1996)
Journal of Marketing Research
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.E.5
-
18
-
-
8644250642
-
New perspectives of satisfaction research in tourism destinations
-
Fuchs, M. and Weiermair, K. (2003), "New perspectives of satisfaction research in tourism destinations", Tourism Review 58(3): 6-14.
-
(2003)
Tourism Review
, vol.58
, Issue.3
, pp. 6-14
-
-
Fuchs, M.1
Weiermair, K.2
-
19
-
-
1042301715
-
Destination benchmarking: An indicator-system's potential for exploring guest satisfaction
-
DOI 10.1177/0047287503258827
-
Fuchs, M. and Weiermair, K. (2004), "Destination benchmarking: an indicator system's potential for exploring guest satisfaction", Journal of Travel Research 42: 212-225. (Pubitemid 38193290)
-
(2004)
Journal of Travel Research
, vol.42
, Issue.3
, pp. 212-225
-
-
Fuchs, M.1
Weiermair, K.2
-
20
-
-
0033423162
-
The differential roles of satisfaction, trust, and commitment in customer relationships
-
Garbarino, E. and Johnson, M.S. (1999), "The differential roles of satisfaction, trust, and commitment in customer relationships", Journal of Marketing Research 63(2): 70-87.
-
(1999)
Journal of Marketing Research
, vol.63
, Issue.2
, pp. 70-87
-
-
Garbarino, E.1
Johnson, M.S.2
-
21
-
-
0030500171
-
The relationship of customer satisfaction, customer loyalty, and profitability: An empirical study
-
Hallowell, R. (1996), "The relationship of customer satisfaction, customer loyalty, and profitability: an empirical study", International Journal of Service Industry Management 7(4): 249-263.
-
(1996)
International Journal of Service Industry Management
, vol.7
, Issue.4
, pp. 249-263
-
-
Hallowell, R.1
-
22
-
-
0034044237
-
Assessing tourists' satisfaction with shopping in hong-kong special administrative region of China
-
Spring
-
Heung, V.C.S and Cheng, E. (2000), "Assessing tourists' satisfaction with shopping in Hong-Kong Special Administrative Region of China", Journal of Travel Research, Spring: 7-11.
-
(2000)
Journal of Travel Research
, pp. 7-11
-
-
Heung, V.C.S.1
Cheng, E.2
-
23
-
-
84986160765
-
Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services
-
Heung, V.C.S. (2000), "Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services", International Journal of Contemporary Hospitality Management 12(5), 308-315.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.5
, pp. 308-315
-
-
Heung, V.C.S.1
-
24
-
-
33947598312
-
Tourists' satisfaction, recommendation and revisiting Singapore
-
DOI 10.1016/j.tourman.2006.08.008, PII S0261517706001518
-
Hui, T.K., Wan, D. and Ho, A. (2007), "Tourists' satisfaction, recommendation and revisiting Singapore", Tourism Management 28: 965-975. (Pubitemid 46477995)
-
(2007)
Tourism Management
, vol.28
, Issue.4
, pp. 965-975
-
-
Hui, T.K.1
Wan, D.2
Ho, A.3
-
26
-
-
0000678266
-
A framework for comparing customer satisfaction across ndividuals and product categories
-
Johnson, M.D. and Fornell, C. (1991), "A framework for comparing customer satisfaction across ndividuals and product categories", Journal of economic Psychology 12(2): 267-286.
-
(1991)
Journal of Economic Psychology
, vol.12
, Issue.2
, pp. 267-286
-
-
Johnson, M.D.1
Fornell, C.2
-
27
-
-
0034998101
-
Comparative assessment of tourist satisfaction with destinations across two nationalities
-
DOI 10.1016/S0261-5177(00)00064-9, PII S0261517700000649
-
Kozak, M. (2001a), "Comparative assessment of tourist satisfaction with destinations across two nationalities", Tourism Management 22(4): 391-401. (Pubitemid 32467980)
-
(2001)
Tourism Management
, vol.22
, Issue.4
, pp. 391-401
-
-
Kozak, M.1
-
28
-
-
0035006491
-
Repeater's behavior at two distinct destinations
-
DOI 10.1016/S0160-7383(00)00078-5, PII S0160738300000785
-
Kozak, M. (2001b), "Repeats' behavior at two distinct destinations", Annals of Tourism Research 28(3): 784-807. (Pubitemid 32480912)
-
(2001)
Annals of Tourism Research
, vol.28
, Issue.3
, pp. 784-807
-
-
Kozak, M.1
-
29
-
-
84993108447
-
Customer satisfaction and customer characteristic in festival activity
-
Lee, C.L, Yang S.C, and Lo, H.Y. (2008), "Customer satisfaction and customer characteristic in festival activity", International Journal of Culture, Tourism and Hospitality Research 2(3): 234-249.
-
(2008)
International Journal of Culture, Tourism and Hospitality Research
, vol.2
, Issue.3
, pp. 234-249
-
-
Lee, C.L.1
Yang, S.C.2
Lo, H.Y.3
-
30
-
-
84993108392
-
Tourist shoppers' satisfaction with regional shopping mall experiences
-
LeHew, M.L.A. and Wesley, S.C. (2007), "Tourist shoppers' satisfaction with regional shopping mall experiences", International Journal of Culture, Tourism and Hospitality Research 1(1): 82-96.
-
(2007)
International Journal of Culture, Tourism and Hospitality Research
, vol.1
, Issue.1
, pp. 82-96
-
-
LeHew, M.L.A.1
Wesley, S.C.2
-
32
-
-
0002274650
-
Competitive destination analysis in Southeast Asia
-
Pearce, D. G. (1997), "Competitive destination analysis in Southeast Asia", Journal of Travel Research, 35(4): 16-24. (Pubitemid 127668657)
-
(1997)
Journal of Travel Research
, vol.35
, Issue.4
, pp. 16-24
-
-
Pearce, D.G.1
-
33
-
-
84986166784
-
Customer satisfaction and its measurement in hospitality enterprises
-
Pizam, A. and Ellis, T. (1999), "Customer satisfaction and its measurement in hospitality enterprises", International Journal of Contemporary Hospitality Management, Vol.11 (7): 1-18.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.7
, pp. 1-18
-
-
Pizam, A.1
Ellis, T.2
-
34
-
-
49349127429
-
Dimensions of tourist satisfaction with a destination area
-
Pizam, A., Neumann, Y. and Reichel, A. (1978), "Dimensions of tourist satisfaction with a destination area", Annals of Tourism Research, 5(3): 314-332.
-
(1978)
Annals of Tourism Research
, vol.5
, Issue.3
, pp. 314-332
-
-
Pizam, A.1
Neumann, Y.2
Reichel, A.3
-
35
-
-
0010377630
-
Japanese tourism satisfaction: Gold coast versus hawaii
-
Reisinger, Y. and Turner, L. (2000), "Japanese tourism satisfaction: Gold Coast versus Hawaii", Journal of Vacation Marketing 6(4): 299-317.
-
(2000)
Journal of Vacation Marketing
, vol.6
, Issue.4
, pp. 299-317
-
-
Reisinger, Y.1
Turner, L.2
-
36
-
-
0006475599
-
Diagnosing customer loyalty drivers
-
Ryan, M. J., Rayner, R. and Morrison, A. (1999), "Diagnosing customer loyalty drivers", marketing Research 11(2): 19-26.
-
(1999)
Marketing Research
, vol.11
, Issue.2
, pp. 19-26
-
-
Ryan, M.J.1
Rayner, R.2
Morrison, A.3
-
37
-
-
84992955237
-
Antecedents and consequences of trust and satisfaction in buyer-seller relationships
-
Selnes, F. (1998), "Antecedents and consequences of trust and satisfaction in buyer-seller relationships", European Journal of Marketing, 32(3/4): 305-322.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.3-4
, pp. 305-322
-
-
Selnes, F.1
-
38
-
-
81055130357
-
Visitor profile, satisfaction levels and clustering of tourists for decision making in Michoacan, Mexico
-
Serrato, M. A., Tello, J., Diaz, A., Garcia, S. and Castillo, J. C. (2009), "Visitor profile, satisfaction levels and clustering of tourists for decision making in Michoacan, Mexico", International Transactions in Operational Research: 1-25.
-
(2009)
International Transactions in Operational Research
, pp. 1-25
-
-
Serrato, M.A.1
Tello, J.2
Diaz, A.3
Garcia, S.4
Castillo, J.C.5
-
39
-
-
1842663410
-
Customer satisfaction and its consequences on customer behavior revisited. The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty
-
Soderlund, M. (1998), "Customer satisfaction and its consequences on customer behavior revisited. The Impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty", International Journal of Service Industry Management 9(2):169.
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.2
, pp. 169
-
-
Soderlund, M.1
-
40
-
-
0003137315
-
From SERVQUAL to HOLSAT: Holiday satisfaction in Varadero, Cuba
-
PII S0261517797000940
-
Tribe, J. and Snaith, T. (1998), "From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba", Tourism Management 19: 25-34. (Pubitemid 128396793)
-
(1998)
Tourism Management
, vol.19
, Issue.1
, pp. 25-34
-
-
Tribe, J.1
Snaith, T.2
-
41
-
-
0002234548
-
Shopping satisfaction for domestic tourists
-
Turner, L.W., and Reisinger, Y. (2001), "Shopping satisfaction for domestic tourists", Journal of Retailing and Consumer Services 8(1): 15-27.
-
(2001)
Journal of Retailing and Consumer Services
, vol.8
, Issue.1
, pp. 15-27
-
-
Turner, L.W.1
Reisinger, Y.2
-
42
-
-
0345304293
-
The moderating role of confidence in expectations and the asymmetric influence of disconfirmation on customer satisfaction
-
Yi, Y. and La, S. (2003), "The moderating role of confidence in expectations and the asymmetric influence of disconfirmation on customer satisfaction", The Service Industries Journal 23(5): 20-47. (Pubitemid 37453734)
-
(2003)
Service Industries Journal
, vol.23
, Issue.5
, pp. 20-47
-
-
Yi, Y.1
La, S.2
-
43
-
-
7044247567
-
An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
-
DOI 10.1016/j.tourman.2003.08.016, PII S0261517703002000
-
Yoon, Y. and Uysal, M. (2005), "An examination of the effects of motivation and satisfaction on destination loyalty: a structural model", Tourism Management 26: 45-56. (Pubitemid 39428219)
-
(2005)
Tourism Management
, vol.26
, Issue.1
, pp. 45-56
-
-
Yoon, Y.1
Uysal, M.2
-
44
-
-
1842739143
-
The contribution of emotional satisfaction to customer loyalty
-
Yu, Y. and Dean, A. (2001), "The contribution of emotional satisfaction to customer loyalty", International Journal of Service Industry Management 12(3):234-250.
-
(2001)
International Journal of Service Industry Management
, vol.12
, Issue.3
, pp. 234-250
-
-
Yu, Y.1
Dean, A.2
|