메뉴 건너뛰기




Volumn 24, Issue , 2011, Pages 1049-1059

Tourists' perception and satisfaction of shopping in alanya region: A comparative analysis of different nationalities

Author keywords

Alanya; Tourism; Tourist profile; Tourist satisfaction

Indexed keywords


EID: 81055139654     PISSN: 18770428     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1016/j.sbspro.2011.09.101     Document Type: Conference Paper
Times cited : (13)

References (44)
  • 1
    • 81055130361 scopus 로고    scopus 로고
    • Assessing holiday satisfaction of German and Russian tourists visiting alanya
    • Aktas, A., Cevirgen, A, and Toker, B. (2009), "Assessing Holiday Satisfaction of German and Russian Tourists Visiting Alanya", Tourism and Hospitality Management 15 (1): 1-12.
    • (2009) Tourism and Hospitality Management , vol.15 , Issue.1 , pp. 1-12
    • Aktas, A.1    Cevirgen, A.2    Toker, B.3
  • 2
    • 0011939750 scopus 로고
    • Customer satisfaction, market share and profitability: Findings from Sweden
    • Anderson, E.W, Fornell, C. and Lehman, D.R. (1994), "Customer satisfaction, market share and profitability: findings from Sweden", Journal of marketing 58: 53-66.
    • (1994) Journal of Marketing , vol.58 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehman, D.R.3
  • 3
    • 0034101551 scopus 로고    scopus 로고
    • Performance of tourism partnerships: A focus on York
    • DOI 10.1016/S0261-5177(99)00068-0, PII S0261517799000680
    • Augustyn, M. and Knowles, T. (2000), "Performance of tourism partnerships: a focus on York", Tourism Management 21 (4): 341-351. (Pubitemid 30259991)
    • (2000) Tourism Management , vol.21 , Issue.4 , pp. 341-351
    • Augustyn, M.M.1    Knowles, T.2
  • 4
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfaction and behavioral intentions
    • DOI 10.1016/S0160-7383(99)00108-5, PII S0160738399001085
    • Baker, D. A. and Crompton, J.L. (2000), "Quality, satisfaction and behavioral intentions", Annals of Tourism Research 27(3): 785-804. (Pubitemid 30228906)
    • (2000) Annals of Tourism Research , vol.27 , Issue.3 , pp. 785-804
    • Baker, D.A.1    Crompton, J.L.2
  • 5
    • 81055145518 scopus 로고    scopus 로고
    • E-customer satisfaction in the e-tailing industry: An empirical survey for Turkish e-customers
    • Barutçu, S. (2010), "E-customer satisfaction in the e-tailing industry: An empirical survey for Turkish e-customers", Ege Academic Review, Vol.10 (1): 15-35.
    • (2010) Ege Academic Review , vol.10 , Issue.1 , pp. 15-35
    • Barutçu, S.1
  • 6
    • 0002788863 scopus 로고
    • Rust, R.T., Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, Sage Publications, USA
    • Bitner, M.J., Hubbert, A.R. (1994) Encounter satisfaction versus overall satisfaction versus quality, 72-94, in Rust, R.T., Oliver, R.L. (Eds), Service Quality: New Directions in Theory and Practice, Sage Publications, USA
    • (1994) Encounter Satisfaction Versus Overall Satisfaction Versus Quality , pp. 72-94
    • Bitner, M.J.1    Hubbert, A.R.2
  • 7
    • 0002695532 scopus 로고    scopus 로고
    • Marketing the competitive destination of the future
    • Buhalis, D. (2000), "Marketing the competitive destination of the future", Tourism Management 21: 97-116.
    • (2000) Tourism Management , vol.21 , pp. 97-116
    • Buhalis, D.1
  • 9
    • 60949086645 scopus 로고    scopus 로고
    • The attractiveness and competitiveness of tourist destinations: A study of Southern Italian regions
    • Cracoli, M. F. and Nijkamp, P. (2008), "The attractiveness and competitiveness of tourist destinations: A study of Southern Italian regions", Tourism Management 30: 336-344.
    • (2008) Tourism Management , vol.30 , pp. 336-344
    • Cracoli, M.F.1    Nijkamp, P.2
  • 12
    • 81055126374 scopus 로고    scopus 로고
    • Russian and German tourist potential and satisfaction in sustainable competitive advantage of alanya destination
    • Proceeding, July 8-10, St-Petersburg, Russian Federation
    • Doǧan, H., Barutçu, S., Üngüren, E. (2010) "Russian and German Tourist Potential and Satisfaction in Sustainable Competitive Advantage of Alanya Destination", 6th International Strategic Management Conference, Proceeding, July 8-10, St-Petersburg, Russian Federation, 997-1006.
    • (2010) 6th International Strategic Management Conference , pp. 997-1006
    • Doǧan, H.1    Barutçu, S.2    Üngüren, E.3
  • 14
  • 15
    • 0011406254 scopus 로고
    • A managerial approach for customer satisfaction and fulfillment of the marketing concept
    • Ellis, B. and Marino, P. (1992), "A managerial approach for customer satisfaction and fulfillment of the marketing concept", Journal of Applied Business Research, Vol. 8 (2): 42-47.
    • (1992) Journal of Applied Business Research , vol.8 , Issue.2 , pp. 42-47
    • Ellis, B.1    Marino, P.2
  • 16
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The swedish experience
    • Fornell, C. (1992), "A national customer satisfaction barometer: the Swedish experience", Journal of Marketing 56: 6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 17
    • 0030518346 scopus 로고    scopus 로고
    • The American customer satisfaction index: Description, nature, purpose, and findings
    • Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J. and Bryant, B.E. (1996), "The American customer satisfaction index: description, nature, purpose, and findings", Journal of Marketing Research 60(4): 7-18.
    • (1996) Journal of Marketing Research , vol.60 , Issue.4 , pp. 7-18
    • Fornell, C.1    Johnson, M.D.2    Anderson, E.W.3    Cha, J.4    Bryant, B.E.5
  • 18
    • 8644250642 scopus 로고    scopus 로고
    • New perspectives of satisfaction research in tourism destinations
    • Fuchs, M. and Weiermair, K. (2003), "New perspectives of satisfaction research in tourism destinations", Tourism Review 58(3): 6-14.
    • (2003) Tourism Review , vol.58 , Issue.3 , pp. 6-14
    • Fuchs, M.1    Weiermair, K.2
  • 19
    • 1042301715 scopus 로고    scopus 로고
    • Destination benchmarking: An indicator-system's potential for exploring guest satisfaction
    • DOI 10.1177/0047287503258827
    • Fuchs, M. and Weiermair, K. (2004), "Destination benchmarking: an indicator system's potential for exploring guest satisfaction", Journal of Travel Research 42: 212-225. (Pubitemid 38193290)
    • (2004) Journal of Travel Research , vol.42 , Issue.3 , pp. 212-225
    • Fuchs, M.1    Weiermair, K.2
  • 20
    • 0033423162 scopus 로고    scopus 로고
    • The differential roles of satisfaction, trust, and commitment in customer relationships
    • Garbarino, E. and Johnson, M.S. (1999), "The differential roles of satisfaction, trust, and commitment in customer relationships", Journal of Marketing Research 63(2): 70-87.
    • (1999) Journal of Marketing Research , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 21
    • 0030500171 scopus 로고    scopus 로고
    • The relationship of customer satisfaction, customer loyalty, and profitability: An empirical study
    • Hallowell, R. (1996), "The relationship of customer satisfaction, customer loyalty, and profitability: an empirical study", International Journal of Service Industry Management 7(4): 249-263.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.4 , pp. 249-263
    • Hallowell, R.1
  • 22
    • 0034044237 scopus 로고    scopus 로고
    • Assessing tourists' satisfaction with shopping in hong-kong special administrative region of China
    • Spring
    • Heung, V.C.S and Cheng, E. (2000), "Assessing tourists' satisfaction with shopping in Hong-Kong Special Administrative Region of China", Journal of Travel Research, Spring: 7-11.
    • (2000) Journal of Travel Research , pp. 7-11
    • Heung, V.C.S.1    Cheng, E.2
  • 23
    • 84986160765 scopus 로고    scopus 로고
    • Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services
    • Heung, V.C.S. (2000), "Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services", International Journal of Contemporary Hospitality Management 12(5), 308-315.
    • (2000) International Journal of Contemporary Hospitality Management , vol.12 , Issue.5 , pp. 308-315
    • Heung, V.C.S.1
  • 24
    • 33947598312 scopus 로고    scopus 로고
    • Tourists' satisfaction, recommendation and revisiting Singapore
    • DOI 10.1016/j.tourman.2006.08.008, PII S0261517706001518
    • Hui, T.K., Wan, D. and Ho, A. (2007), "Tourists' satisfaction, recommendation and revisiting Singapore", Tourism Management 28: 965-975. (Pubitemid 46477995)
    • (2007) Tourism Management , vol.28 , Issue.4 , pp. 965-975
    • Hui, T.K.1    Wan, D.2    Ho, A.3
  • 26
    • 0000678266 scopus 로고
    • A framework for comparing customer satisfaction across ndividuals and product categories
    • Johnson, M.D. and Fornell, C. (1991), "A framework for comparing customer satisfaction across ndividuals and product categories", Journal of economic Psychology 12(2): 267-286.
    • (1991) Journal of Economic Psychology , vol.12 , Issue.2 , pp. 267-286
    • Johnson, M.D.1    Fornell, C.2
  • 27
    • 0034998101 scopus 로고    scopus 로고
    • Comparative assessment of tourist satisfaction with destinations across two nationalities
    • DOI 10.1016/S0261-5177(00)00064-9, PII S0261517700000649
    • Kozak, M. (2001a), "Comparative assessment of tourist satisfaction with destinations across two nationalities", Tourism Management 22(4): 391-401. (Pubitemid 32467980)
    • (2001) Tourism Management , vol.22 , Issue.4 , pp. 391-401
    • Kozak, M.1
  • 28
    • 0035006491 scopus 로고    scopus 로고
    • Repeater's behavior at two distinct destinations
    • DOI 10.1016/S0160-7383(00)00078-5, PII S0160738300000785
    • Kozak, M. (2001b), "Repeats' behavior at two distinct destinations", Annals of Tourism Research 28(3): 784-807. (Pubitemid 32480912)
    • (2001) Annals of Tourism Research , vol.28 , Issue.3 , pp. 784-807
    • Kozak, M.1
  • 32
    • 0002274650 scopus 로고    scopus 로고
    • Competitive destination analysis in Southeast Asia
    • Pearce, D. G. (1997), "Competitive destination analysis in Southeast Asia", Journal of Travel Research, 35(4): 16-24. (Pubitemid 127668657)
    • (1997) Journal of Travel Research , vol.35 , Issue.4 , pp. 16-24
    • Pearce, D.G.1
  • 34
    • 49349127429 scopus 로고
    • Dimensions of tourist satisfaction with a destination area
    • Pizam, A., Neumann, Y. and Reichel, A. (1978), "Dimensions of tourist satisfaction with a destination area", Annals of Tourism Research, 5(3): 314-332.
    • (1978) Annals of Tourism Research , vol.5 , Issue.3 , pp. 314-332
    • Pizam, A.1    Neumann, Y.2    Reichel, A.3
  • 35
    • 0010377630 scopus 로고    scopus 로고
    • Japanese tourism satisfaction: Gold coast versus hawaii
    • Reisinger, Y. and Turner, L. (2000), "Japanese tourism satisfaction: Gold Coast versus Hawaii", Journal of Vacation Marketing 6(4): 299-317.
    • (2000) Journal of Vacation Marketing , vol.6 , Issue.4 , pp. 299-317
    • Reisinger, Y.1    Turner, L.2
  • 36
    • 0006475599 scopus 로고    scopus 로고
    • Diagnosing customer loyalty drivers
    • Ryan, M. J., Rayner, R. and Morrison, A. (1999), "Diagnosing customer loyalty drivers", marketing Research 11(2): 19-26.
    • (1999) Marketing Research , vol.11 , Issue.2 , pp. 19-26
    • Ryan, M.J.1    Rayner, R.2    Morrison, A.3
  • 37
    • 84992955237 scopus 로고    scopus 로고
    • Antecedents and consequences of trust and satisfaction in buyer-seller relationships
    • Selnes, F. (1998), "Antecedents and consequences of trust and satisfaction in buyer-seller relationships", European Journal of Marketing, 32(3/4): 305-322.
    • (1998) European Journal of Marketing , vol.32 , Issue.3-4 , pp. 305-322
    • Selnes, F.1
  • 39
    • 1842663410 scopus 로고    scopus 로고
    • Customer satisfaction and its consequences on customer behavior revisited. The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty
    • Soderlund, M. (1998), "Customer satisfaction and its consequences on customer behavior revisited. The Impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty", International Journal of Service Industry Management 9(2):169.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.2 , pp. 169
    • Soderlund, M.1
  • 40
    • 0003137315 scopus 로고    scopus 로고
    • From SERVQUAL to HOLSAT: Holiday satisfaction in Varadero, Cuba
    • PII S0261517797000940
    • Tribe, J. and Snaith, T. (1998), "From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba", Tourism Management 19: 25-34. (Pubitemid 128396793)
    • (1998) Tourism Management , vol.19 , Issue.1 , pp. 25-34
    • Tribe, J.1    Snaith, T.2
  • 42
    • 0345304293 scopus 로고    scopus 로고
    • The moderating role of confidence in expectations and the asymmetric influence of disconfirmation on customer satisfaction
    • Yi, Y. and La, S. (2003), "The moderating role of confidence in expectations and the asymmetric influence of disconfirmation on customer satisfaction", The Service Industries Journal 23(5): 20-47. (Pubitemid 37453734)
    • (2003) Service Industries Journal , vol.23 , Issue.5 , pp. 20-47
    • Yi, Y.1    La, S.2
  • 43
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
    • DOI 10.1016/j.tourman.2003.08.016, PII S0261517703002000
    • Yoon, Y. and Uysal, M. (2005), "An examination of the effects of motivation and satisfaction on destination loyalty: a structural model", Tourism Management 26: 45-56. (Pubitemid 39428219)
    • (2005) Tourism Management , vol.26 , Issue.1 , pp. 45-56
    • Yoon, Y.1    Uysal, M.2
  • 44
    • 1842739143 scopus 로고    scopus 로고
    • The contribution of emotional satisfaction to customer loyalty
    • Yu, Y. and Dean, A. (2001), "The contribution of emotional satisfaction to customer loyalty", International Journal of Service Industry Management 12(3):234-250.
    • (2001) International Journal of Service Industry Management , vol.12 , Issue.3 , pp. 234-250
    • Yu, Y.1    Dean, A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.