Multi-View Interaction Modelling of human collaboration processes: A business process study of head and neck cancer care in a Dutch academic hospital

Journal of Biomedical Informatics

Volumn 44, Issue 6, 2011, Pages 1039-1055

  Stuit, Marco ^a   Wortmann, Hans ^a   Szirbik, Nick ^a   Roodenburg, Jan ^b  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

^b UNIVERSITY MEDICAL CENTER GRONINGEN   (Netherlands)

Author keywords

Academic medical center; Business process modelling; Cancer care facilities; Case study; Multidisciplinary healthcare collaboration process; Process assessment

Indexed keywords

ACADEMIC HOSPITALS; BUSINESS PROCESS; BUSINESS PROCESS MODELLING; COLLABORATION PROCESS; DOMAIN KNOWLEDGE; EVALUATION RESULTS; GLOBAL INTERACTION; GRAPHICAL DESCRIPTION; GRAPHICAL MODELLING; HEAD AND NECK; HEAD-AND-NECK CANCER; HEALTHCARE DELIVERY; HEALTHCARE DOMAINS; HEALTHCARE PROCESS; HEALTHCARE WORKERS; HUMAN INTERACTIONS; INTERACTION DIAGRAM; MEDICAL CENTER; MEDICAL DISCIPLINES; MULTI-VIEWS; MULTIDISCIPLINARY HEALTHCARE COLLABORATION PROCESS; PROCESS ANALYSIS; PROCESS ASSESSMENTS; PROCESS MODELLING; QUALITY OF CARE; TREE-BASED;

DISEASES; HOSPITALS; RESEARCH;

HEALTH CARE;

ARTICLE; HEAD AND NECK CANCER; HEALTH CARE; HEALTH CARE MANAGEMENT; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HUMAN; HUMAN COLLABORATION PROCESS; INTERVIEW; NETHERLANDS; PATIENT CARE; PRIORITY JOURNAL; UNIVERSITY HOSPITAL;

COOPERATIVE BEHAVIOR; DELIVERY OF HEALTH CARE; HEAD AND NECK NEOPLASMS; HUMANS; INTERDISCIPLINARY COMMUNICATION; MODELS, ORGANIZATIONAL; NETHERLANDS; PROCESS ASSESSMENT (HEALTH CARE);

EID: 80055044400     PISSN: 15320464     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbi.2011.08.007     Document Type: Article

References (82)

1. Andersson A., Hallberg N., Timpka T. A model for interpreting work and information management in process-oriented healthcare organisations. Int J Med Inform 2003, 72(1-3):47-56.
2. Hägglund M., Scandurra I., Kochab S. Scenarios to capture work processes in shared homecare: from analysis to application. Int J Med Inform 2010, 79(6):126-134.
3. Kane B., Luz S. Multidisciplinary medical team meetings: an analysis of collaborative working with special attention to timing and teleconferencing. CSCW 2006, 15(5/6):501-535.
4. Reddy M., Bardram J., Gorman P. Special issue call for papers: supporting collaboration in healthcare settings. Int J Med Inform 2009, 78(1):I.
5. Dalmaris P., Tsui E., Hall B., Smith B. A framework for the improvement of knowledge-intensive business processes. Bus Process Manag J 2007, 13(2):279-305.
6. Weske M. Business process management: concepts, languages, architectures 2007, Springer, Berlin, Germany.
7. Cull R., Eldabi T. A hybrid approach to workflow modelling. J Enterprise Inform Manag 2010, 23(3):268-281.
8. van der Aalst W.M.P., van Hee K.M. Workflow management: models, methods and systems 2002, The MIT Press, Cambridge, MA, USA.
9. Hall J.M., Johnson M.E. When should a process be art, not science?. Harv Bus Rev 2009, 87(3):58-65.
10. Harrison-Broninski K. Human processes: playing in the orchestra on the titanic. BPTrends Column [Internet]; 2010 January. [cited 23.09.10]. http://www.bptrends.com/publicationfiles/ONE_01-10-COL-HumanProcesses-Harrison-Broninski-20091224.pdf.
11. Gratton L. The democratic enterprise: liberating your business with freedom, flexibility and commitment 2004, Financial Times Prentice Hall, London, UK.
12. Brooks C. Working with healthcare professionals. Healthcare management 2006, 253-268. Open University Press, Maidenhead, Berkshire, UK. K. Walshe, J. Smith (Eds.).
13. Mans R.S., Russell N.C., van der Aalst W.M.P., Bakker P.J., Moleman A.J., Jaspers M.W. Proclets in healthcare. J Biomed Inform 2010, 43(4):632-649.
14. Lenz R., Reichert M. IT support for healthcare processes. Business process management 2005, 354-363. Springer, Berlin, Germany. W.M.P. van der Aalst, B. Benatallah, F. Casati, F. Curbera (Eds.).
15. Wu B, Wang M, Yun M. An agent-based system for healthcare process management. In: ICEIS'09: Proceedings of the 11th international conference on enterprise information systems; 2009 May 6-10; Milan, Italy. Setubal, Portugal: INSTICC; 2009. p. 45-9.
16. Middleton S, Barnett J, Reeves D. What is an integrated care pathway? What is? 2001;3(3):1-8. [Internet]. [cited 06.04.11]. http://www.medicine.ox.ac.uk/bandolier/painres/download/whatis/What_is_an_ICP.pdf.
17. Chaffey D., Wood S. Knowledge management strategy. Business information management: improving performance using information systems 2005, 221-272. Financial Times Prentice Hall, Harlow, England. D. Chaffey, S. Wood (Eds.).
18. Stuit M., Szirbik N.B. Modelling and executing complex and dynamic business processes by reification of agent interactions. Engineering societies in the agents world VI 2007, 106-125. Springer, Berlin, Germany. G.M.P. O'Hare, A. Ricci, M.J. O'Grady, O. Dikenelli (Eds.).
19. Stuit M., Szirbik N.B. Towards agent-based modeling and verification of collaborative business processes: an approach centered on interactions and behaviors. Int J Cooper Inform Syst 2009, 18(3/4):423-479.
20. Stuit M, Wortmann JC. A collaboration process study with application of agent interaction and behavior diagrams. In: CTS'10: Proceedings of the 2010 International Symposium on Collaborative Technologies and Systems; 2010 May 17-21; Chicago, IL, USA. Washington, DC, USA: IEEE Computer Society; 2010. p. 302-13.
21. Kolfschoten G.L., de Vreede G., Briggs R.O., Sol H.G. Collaboration 'engineerability'. Group Decis Negot 2010, 19(3):301-321.
22. White SA. Introduction to BPMN. Technical Report IBM Corporation [Internet]; 2004 May. [cited 19.04. 11]. http://www.bpmn.org/Documents/Introduction_to_BPMN.pdf.
23. OASIS. Web services business process execution language version 2.0. Technical Report Organization for the Advancement of Structured Information Standards (OASIS) [Internet]; 2007 April [cited 19.04.11]. http://docs.oasis-open.org/wsbpel/2.0/OS/wsbpel-v2.0-OS.pdf.
24. Desel J. Process modeling using Petri nets. Process-aware information systems: bridging people and software through process technology 2005, 147-177. John Wiley & Sons, Hoboken, NJ, USA. M. Dumas, W.M.P. van der Aalst, A.H.M. ter Hofstede (Eds.).
25. Dumas M., ter Hofstede A.H.M. UML activity diagrams as a workflow specification language. UML 2001 - the unified modeling language. Modeling languages, concepts, and tools 2001, 76-90. Springer, Heidelberg, Berlin, Germany. M. Gogolla, C. Kobryn (Eds.).
26. Eshuis R. Semantics and verification of UML activity diagrams for workflow modeling [dissertation]. Twente, the Netherlands: University of Twente; 2002. http://doc.utwente.nl/64834/1/eshuis.pdf.
27. Scheer W., Thomas O., Adam O. Process modeling using event-driven process chains. Process-aware information systems: bridging people and software through process technology 2005, 119-145. John Wiley & Sons, Hoboken, NJ, USA. M. Dumas, W.M.P. van der Aalst, A.H.M. ter Hofstede (Eds.).
28. Mayer RJ, Painter MK, deWitte PS. IDEF family of methods for concurrent engineering and business reengineering applications. Technical Report Knowledge Based Systems Inc. [Internet]; 1992 February. [cited 19.04. 11]. http://www.idef.com/pdf/IDEFFAMI.pdf.
29. Hommes BJ. The evaluation of business process modeling techniques [dissertation]. Delft, the Netherlands: Delf University of Technology; 2004. http://www.m3pe.org/reading/Hommes-PhD-EvaluationBPMTechniques.pdf.
30. Barjis J. An innovative method for business process modeling. In: MSVVEIS'07: Proceedings of the fifth international workshop on modeling, simulation, verification and validation of enterprise information systems; 2007 June 12-13; Funchal, Madeira, Portugal. Setubal, Portugal: INSTICC; 2007. p. 31-42.
31. De Backer M., Snoeck M., Monsieur G., Lemahieu W. A scenario-based verification technique to assess the compatibility of collaborative business processes. Data Knowl Eng 2009, 68(6):531-551.
32. Melão N., Pidd M. A conceptual framework for understanding business processes and business process modeling. Inform Syst J 2000, 10(2):105-129.
33. Ryu K., Yücesan E. CPM: a collaborative process modelling for cooperative manufacturers. Adv Eng Informat 2007, 21(2):231-239.
34. Abraham J., Reddy M.C. Challenges to inter-departmental coordination of patient transfers: a workflow perspective. Int J Med Inform 2010, 79(2):112-122.
35. Brixey J.J., Robinson D.J., Turley J.P., Zhang J. The roles of MDs and RNs as initiators and recipients of interruptions in workflow. Int J Med Inform 2010, 79(6):109-115.
36. Huser V., Peissig P.L., Christensen C.A., Starren J.B. PS1-21: evaluation of commercial workflow engine for modeling clinical processes in quality improvement and decision support. Clin Med Res 2010, 8(1):46.
37. Malhotra S., Jordan D., Shortliffe E., Patel V.L. Workflow modeling in critical care: piecing together your own puzzle. J Biomed Inform 2007, 40(2):81-92.
38. Rojo M.G., Rolón E., Calahorra L., García F.O., Sánchez R.P., Ruiz F., et al. Implementation of the Business Process Modelling Notation (BPMN) in the modelling of anatomic pathology processes. Diagn Pathol. 2008, 3(Suppl. 1):S22.
39. Vankipuram M., Kahol K., Cohen T., Patel V.L. Toward automated workflow analysis and visualization in clinical environments. J Biomed Inform 2011, 44(3):385-506.
40. Kalpic B., Bernus P. Business process modelling in industry - the powerful tool in enterprise management. Comput Ind 2002, 47(3):299-318.
41. Binder W., Constantinescu I., Faltings B., Haller K., Türker C. A multiagent system for the reliable execution of automatically composed ad-hoc processes. Auton Agent Multi-Agent Sys 2006, 12(2):219-237.
42. Buhler P.A., Vidal J.M. Towards adaptive workflow enactment using multi-agent systems. Inf Technol Manag 2005, 6(1):61-87.
43. Delias P., Doulamis A., Matsatsinis N. What agents can do in workflow management systems. Artif Intell Rev 2011, 35(2):155-189.
44. Ehrler L., Fleurke M., Purvis M., Savarimuthu B.T.R. Agent-based workflow management systems (WfMSs): JBees - a distributed and adaptive WfMS with monitoring and controlling capabilities. Inform Syst E-Bus Manag 2006, 4(1):5-23.
45. Reijers H.A., Poelmans S. Re-configuring workflow management systems to facilitate a "smooth flow of work" Int J Cooper Inform Syst 2007, 16(2):155-175.
46. van der Aalst W.M.P., Pesic M., Schonenberg H. Declarative workflows: balancing between flexibility and support. Compu Sci Res Dev 2009, 23(2):99-113.
47. Verginadis Y., Mentzas G. Agents and workflow engines for inter-organizational workflows in e-government cases. Bus Process Manag J 2008, 14(2):188-203.
48. Melby L., Toussaint P.J. Coping with the unforeseen in surgical work. Int J Med Inform 2011, 80(8):e39-e47.
49. Reijers H.A., Russell N., van der Geer S., Krekels G.A.M. Worfklow for healthcare: a methodology for realizing flexible medical treatment processes. Business process management workshops 2010, 354-363. Springer, Berlin, Germany. S. Rinderle-Ma, S. Sadiq, F. Leymann (Eds.).
50. Houy C., Fettke P., Loos P. Empirical research in business process management - analysis of an emerging field of research. Bus Process Manag J 2010, 16(4):619-661.
51. Carr N.G. IT doesn't matter. Harv Bus Rev 2003, 81(5):41-49.
52. Barjis J. Collaborative participative and interactive enterprise modeling. Enterprise information systems 2009, 651-662. Springer, Berlin, Germany. J. Filipe, J. Cordeiro (Eds.).
53. Yin R.K. Case study research: design and methods 2003, Sage Publications, Thousand Oaks, CA, USA. 3rd ed.
54. Eisenhardt K.M. Theory building from cases: opportunities and challenges. Acad Manag J 2007, 50(1):25-32.
55. Dul J., Hak T. Case study methodology in business research 2008, Butterworth-Heinemann Elsevier, Oxford, UK.
56. Gibbert M., Ruigrok W., Wicki B. What passes as a rigorous case study?. Strat Manag J 2008, 29(13):1465-1474.
57. Brouha X.D., Tromp D.M., Koole R., Hordijk G.J., Winnubst J.A., de Leeuw J.R. Professional delay in head and neck cancer patients: analysis of the diagnostic pathway. Oral Oncol 2007, 43(6):551-556.
58. Harrison L.B., Sessions R.B., Hong W.K. Head and neck cancer: a multidisciplinary approach 2006, Wolters Kluwer/Lippincott Williams & Wilkins, Philadelphia, PA, USA. 3rd ed.
59. Pruyn JFA. Op weg naar vanzelfsprekende samenwerking!? [Internet]. Tilburg, the Netherlands: University of Tilburg; 2002 November. Dutch. [cited 21.06.10]. http://www.ikc.nl/uploaded/bibliotheek_upload_document/1550/folder_pruyn.pdf.
60. Atwal A., Caldwell K. Nurseś perceptions of multidisciplinary team work in acute healthcare. Int J Nurs Pract 2006, 12(6):359-365.
61. Dubé L., Paré L. Rigor in information systems positivist case research: current practices, trends, and recommendations. MIS Quart 2003, 27(4):597-635.
62. Marshall M.N. The key informant technique. Fam Pract 1996, 13(1):92-97.
63. Tremblay M. The key informant technique: a nonethnographic application. Am Anthropol 1957, 59(4):688-701.
64. Schultze U., Avital M. Designing interviews to generate rich data for information systems research. Inform Organ 2011, 21(1):1-16.
65. Patton M.Q. Qualitative research and evaluation methods 2002, Sage Publications, Thousand Oaks, CA, USA. 3rd ed.
66. Myers M.D., Newman M. The qualitative interview in IS research: examining the craft. Inform Organ 2007, 17(1):2-26.
67. Stuit M., Meyer G.G. Agent interaction modeling based on product-centric data: a formal method to improve enterprise interoperability. Agent-based technologies and applications for enterprise interoperability 2009, 197-219. Springer, Berlin, Germany. K. Fischer, J.P. Müller, J. Odell, A.J. Berre (Eds.).
68. Illgen JD, Gledhill DW. 21st century verification and validation techniques for synthetic training models and simulations. In: SIMTecT'01: Proceedings of the 2001 simulation technology and training conference; 2001 May 28-31; Canberra, ACT, Australia. Lindfield, NSW, Australia: SIAA; 2001.
69. Pace D.K. Modeling and simulation verification and validation challenges. John Hopkins APL Tech Digest 2004, 25(2):163-172.
70. Sargent RG. Verification and validation of simulation models. In: WSC'07: Proceedings of the 39th conference on winter simulation; 2007 December 9-12; Washington, DC, USA. Piscataway, NJ, USA: IEEE Press; 2007. p. 124-37.
71. Bridgeland D., Zahavi R. Business modeling: a practical guide to realizing business value 2009, Morgan Kaufmann Publishers Elsevier, Burlington, MA, USA.
72. Shvaiko P., Euzenat J. Ten challenges for ontology matching. On the move to meaningful internet systems: OTM 2008 2008, 1164-1182. Springer, Berlin, Germany. R. Meersman, Z. Tari (Eds.).
73. Offerman MPJ, Pruyn, JFA. Goede zorg voor mensen met kanker in het hoofd-halsgebied: kwaliteitscriteria gezien vanuit de patient [Internet]. Patiëntenvereniging NSvG en Stichting Klankbord; 2009 September. Dutch. [cited 8.07.10]. http://www.stichtingklankbord.nl/klankbord/images/stories/brochure_klankbord.pdf.
74. Rozinat A, de Jong ISM, Günther CW. Conformance analysis of ASMĹs test process. In: GRCIS'09: Proceedings of the second international workshop on governance, risk and compliance; 2009 June 8; Amsterdam, the Netherlands. Aachen, Germany: CEUR-WS.org; 2010. p. 1-15.
75. Hevner A.R., March S.R., Park J., Ram S. Design science in information systems research. MIS Quart 2004, 28(1):75-105.
76. Li L, Hosking J, Grundy J. EML: a tree overlay-based visual language for business process modelling. In: ICEIS'07: Proceedings of the 9th international conference on enterprise information systems; 2007 June 12-16; Funchal, Madeira, Portugal. Setubal, Portugal: INSTICC; 2007. p. 131-37.
77. Tsay J.J., Wu B.L., Jeng Y.S. Hierarchically organized layout for visualization of biochemical pathways. Artif Intell Med 2010, 48(2/3):107-117.
78. Panella M., Vanhaecht K., Sermeus W. Care pathways: from clinical pathways to care innovation. J Integr Care Pathw 2009, 13(2):49-50.
79. Walshe K., Smith J. Introduction: the current and future challenges of healthcare management. Healthcare management 2006, 1-9. Open University Press, Maidenhead, Berkshire, UK. K. Walshe, J. Smith (Eds.).
80. Every N.R., Hochman J., Becker R., Kopecky S., Cannon C.P. Critical pathways: a review. Circulation 2001, 101(4):461-465.
81. Wood K.A., Angus D.C. Reducing variation and standardizing practice in the intensive care unit. Curr Opin Crit Care 2001, 7(4):281-283.
82. McDonald S. Studying actions in context: a qualitative shadowing method for organizational research. Qual Res 2005, 5(4):455-473.