On adopting quality orientation as an operations philosophy to improve business performance in banking services

International Journal of Quality and Reliability Management

Volumn 28, Issue 9, 2011, Pages 951-968

  Mehra, Satish ^a   Joyal, Aaron D ^a   Rhee, Munsung ^b  

^a UNIVERSITY OF MEMPHIS   (United States)

^b Uiduk University   (South Korea)

Author keywords

Banking; Business performance; Quality management; Quality orientation philosophy; Service operations

Indexed keywords

EID: 80055037357     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711111172531     Document Type: Article

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