메뉴 건너뛰기




Volumn 20, Issue 2, 2011, Pages 121-130

Virtue ethics and customer relationship management: Towards a more holistic approach for the development of 'best practice'

Author keywords

[No Author keywords available]

Indexed keywords


EID: 80054861856     PISSN: 09628770     EISSN: 14678608     Source Type: Journal    
DOI: 10.1111/j.1467-8608.2011.01613.x     Document Type: Article
Times cited : (30)

References (38)
  • 4
    • 84951659358 scopus 로고
    • Relationship Marketing of Services - Growing Interest, Emerging Perspectives
    • Relationship Marketing
    • Berry, L.L. 1995. 'Relationship marketing ofservices -growing interest, emerging perspective'. Journal of the Academy of Marketing Science, 23:4, 236-245. (Pubitemid 126007048)
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 5
    • 84986014447 scopus 로고    scopus 로고
    • Strategic issues in customer relation-ship management (CRM) implementation
    • Bull, C.M. 2003. 'Strategic issues in customer relation-ship management (CRM) implementation'. Business Process Management Journal, 9:5, 592-602.
    • (2003) Business Process Management Journal , vol.9 , Issue.5 , pp. 592-602
    • Bull, C.M.1
  • 6
    • 73449130186 scopus 로고    scopus 로고
    • Customer relationship management (CRM) systems, intermediation and disintermedia-tion: The case of INSG
    • Bull, C.M. 2010. 'Customer relationship management (CRM) systems, intermediation and disintermedia-tion: the case of INSG'. International Journal of Information Management, 30:1, 94-97.
    • (2010) International Journal of Information Management , vol.30 , Issue.1 , pp. 94-97
    • Bull, C.M.1
  • 7
    • 12244294767 scopus 로고    scopus 로고
    • Mining customer product ratings for perso-nalized marketing
    • Cheung, K.W., Kwok, J.T., Law, M.H. and Tsui, K.C. 2003. 'Mining customer product ratings for perso-nalized marketing'. Decision Support Systems, 35:2, 231-243.
    • (2003) Decision Support Systems , vol.35 , Issue.2 , pp. 231-243
    • Cheung, K.W.1    Kwok, J.T.2    Law, M.H.3    Tsui, K.C.4
  • 9
    • 68549092508 scopus 로고    scopus 로고
    • Relationship marketing research (1994-2006): An academic literature review and classification
    • Das, K. 2009. 'Relationship marketing research (1994-2006): an academic literature review and classification'. Marketing Intelligence and Planning, 27:3, 326-363.
    • (2009) Marketing Intelligence and Planning , vol.27 , Issue.3 , pp. 326-363
    • Das, K.1
  • 10
    • 80054854573 scopus 로고    scopus 로고
    • Conflicting stories of virtue in UK healthcare: Bringing together organisational studies and ethics
    • Dawson, D. 2009. 'Conflicting stories of virtue in UK healthcare: bringing together organisational studies and ethics'. Business Ethics: A European Review, 18:2, 95-109.
    • (2009) Business Ethics: A European Review , vol.18 , Issue.2 , pp. 95-109
    • Dawson, D.1
  • 11
    • 40249094794 scopus 로고    scopus 로고
    • The implications of a critical agenda in gender and IS research
    • Howcroft, D. and Trauth, E.M. 2008. 'The implications of a critical agenda in gender and IS research'. Information Systems Journal, 18:2, 185-202.
    • (2008) Information Systems Journal , vol.18 , Issue.2 , pp. 185-202
    • Howcroft, D.1    Trauth, E.M.2
  • 12
    • 59949104759 scopus 로고    scopus 로고
    • CRM literature: Conceptual and functional insights by keyword analysis
    • Kevork, E.K. and Vrechopoulos, A.P. 2009. 'CRM literature: conceptual and functional insights by keyword analysis'. Marketing Intelligence and Planning, 27:1, 48-85.
    • (2009) Marketing Intelligence and Planning , vol.27 , Issue.1 , pp. 48-85
    • Kevork, E.K.1    Vrechopoulos, A.P.2
  • 13
    • 0003902676 scopus 로고    scopus 로고
    • Upper Saddle River, NJ: Prentice-Hall
    • Kotler, P. 2000. Marketing Management. Upper Saddle River, NJ: Prentice-Hall.
    • (2000) Marketing Management
    • Kotler, P.1
  • 16
    • 16244406605 scopus 로고    scopus 로고
    • Doing critical research in information systems: A case of theory and practice not informing each other
    • DOI 10.1111/j.1365-2575.2005.00187.x
    • Mc Grath, K. 2005. 'Doing critical research in information systems: a case of theory and practice not informing each other'. Information Systems Journal, 15:2, 85-101. (Pubitemid 40454327)
    • (2005) Information Systems Journal , vol.15 , Issue.2 , pp. 85-101
    • McGrath, K.1
  • 17
    • 0036326912 scopus 로고    scopus 로고
    • On the implications of the practice-institution distinction: Mac Intyre and the application of modern virtue ethics to business
    • Moore, G. 2002. 'On the implications of the practice-institution distinction: Mac Intyre and the application of modern virtue ethics to business'. Business Ethics Quarterly, 12:1, 19-32.
    • (2002) Business Ethics Quarterly , vol.12 , Issue.1 , pp. 19-32
    • Moore, G.1
  • 18
    • 8144230373 scopus 로고    scopus 로고
    • Hives and horseshoes, Mintzberg or Mac Intyre: What future for corporate social responsibility?
    • Moore, G. 2003. 'Hives and horseshoes, Mintzberg or Mac Intyre: what future for corporate social responsibility?'. Business Ethics: A European Review, 12:1, 41-53.
    • (2003) Business Ethics: A European Review , vol.12 , Issue.1 , pp. 41-53
    • Moore, G.1
  • 19
    • 18144362470 scopus 로고    scopus 로고
    • Humanizing business: A modern virtue ethics approach
    • Moore, G. 2005a. 'Humanizing business: a modern virtue ethics approach'. Business Ethics Quarterly, 15:2, 237-255. (Pubitemid 40622802)
    • (2005) Business Ethics Quarterly , vol.15 , Issue.2 , pp. 237-255
    • Moore, G.1
  • 20
    • 27144535888 scopus 로고    scopus 로고
    • Corporate character: Modern virtue ethics and the virtuous corporation
    • Moore, G. 2005b. 'Corporate character: modern virtue ethics and the virtuous organization'. Business Ethics Quarterly, 15:4, 659-685. (Pubitemid 41498189)
    • (2005) Business Ethics Quarterly , vol.15 , Issue.4 , pp. 659-685
    • Moore, G.1
  • 21
    • 33644894553 scopus 로고    scopus 로고
    • In search of organizational virtue in business: Agents, goods, practices, institutions and environments
    • DOI 10.1177/0170840606062427
    • Moore, G. and Beadle, R. 2006. 'In search of organizational virtue in business: agents, goods, practices, institutions and environments'. Organization Studies, 27:3, 369-389. (Pubitemid 43392926)
    • (2006) Organization Studies , vol.27 , Issue.3 , pp. 369-389
    • Moore, G.1    Beadle, R.2
  • 23
    • 0034339925 scopus 로고    scopus 로고
    • A model of ERP project implementation
    • Parr, A. and Shanks, G. 2000. 'A model of ERP project implementation'. Journal of Information Technology, 15:4, 289-303.
    • (2000) Journal of Information Technology , vol.15 , Issue.4 , pp. 289-303
    • Parr, A.1    Shanks, G.2
  • 25
    • 0141863227 scopus 로고    scopus 로고
    • Fitting standard software packages to non-standard organizations: The 'Biography' of an enterprise-wide system
    • DOI 10.1080/09537320310001601504
    • Pollock, N., Williams, R. and Procter, R. 2002. 'Fitting standard software packages to non-standard organizations: the biography of an enterprise wide system'. Technology Analysis and Strategic Management, 15:3, 317-332. (Pubitemid 37178353)
    • (2003) Technology Analysis and Strategic Management , vol.15 , Issue.3 , pp. 317-332
    • Pollock, N.1    Williams, R.2    Procter, R.3
  • 26
    • 85006894912 scopus 로고    scopus 로고
    • The effects of national culture on ERP implementation: A study of Colombia and Switzerland
    • Polomino Murcia, M.A. and Whitley, E.A. 2007. 'The effects of national culture on ERP implementation: a study of Colombia and Switzerland'. Enterprise Information Systems, 1:3, 301-325.
    • (2007) Enterprise Information Systems , vol.1 , Issue.3 , pp. 301-325
    • Polomino Murcia, M.A.1    Whitley, E.A.2
  • 27
    • 0003821850 scopus 로고    scopus 로고
    • Boston, MA: Harvard Business School Press
    • Reichheld, F.F. 1996. The Loyalty Effect. Boston, MA: Harvard Business School Press.
    • (1996) The Loyalty Effect
    • Reichheld, F.F.1
  • 28
    • 0037216892 scopus 로고    scopus 로고
    • Victims of circumstances? A defense of virtue ethics in business
    • Solomon, R.C. 2003. 'Victims of circumstances? A defense of virtue ethics in business'. Business Ethics Quarterly, 13:1, 43-62. (Pubitemid 36289094)
    • (2003) Business Ethics Quarterly , vol.13 , Issue.1 , pp. 43-62
    • Solomon, R.C.1
  • 29
    • 0001278130 scopus 로고    scopus 로고
    • Case studies
    • In Denzin, N.K. and Lincoln, Y.S. (Eds.) Thousand Oaks, CA: Sage Publications
    • Stake, R.E. 2000. 'Case studies'. In Denzin, N.K. and Lincoln, Y.S. (Eds.), Handbook of Qualitative Research: 435-454. Thousand Oaks, CA: Sage Publications.
    • (2000) Handbook of Qualitative Research , pp. 435-454
    • Stake, R.E.1
  • 32
    • 0037657982 scopus 로고    scopus 로고
    • Writing case studies in information systems research
    • DOI 10.1080/0268396031000077440
    • Van Der Blonk, H. 2003. 'Writing case studies in information systems research'. Journal of Information Technology, 18:1, 45-52. (Pubitemid 36564450)
    • (2003) Journal of Information Technology , vol.18 , Issue.1 , pp. 45-52
    • Van Der Blonk, H.1
  • 33
    • 14044267432 scopus 로고    scopus 로고
    • 'Best' for whom?: The tension between 'best practice' ERP packages and diverse epistemic cultures in a university context
    • DOI 10.1016/j.jsis.2004.11.002, PII S0963868704000472
    • Wagner, E.L. and Newell, S. 2004. 'Best for whom? The tension between best practice and ERP packages and diverse epistemic cultures in a university context'. Journal of Strategic Information Systems, 13:4, 305-328. (Pubitemid 40274945)
    • (2004) Journal of Strategic Information Systems , vol.13 , Issue.4 SPEC. ISSUE , pp. 305-328
    • Wagner, E.L.1    Newell, S.2
  • 34
    • 84974872728 scopus 로고
    • Interpretive case studies in IS research: Nature and method
    • Walsham, G. 1995. 'Interpretive case studies in IS research: nature and method'. European Journal of Information Systems, 4:2, 74-81.
    • (1995) European Journal of Information Systems , vol.4 , Issue.2 , pp. 74-81
    • Walsham, G.1
  • 35
    • 0035651098 scopus 로고    scopus 로고
    • How virtue fits within business ethics
    • DOI 10.1023/A:1017554318867
    • Whetstone, J.T. 2001. 'How virtue fits within business ethics'. Journal of Business Ethics, 33:2, 101-114. (Pubitemid 33571402)
    • (2001) Journal of Business Ethics , vol.33 , Issue.2 , pp. 101-114
    • Whetstone, J.T.1
  • 36
    • 0346040138 scopus 로고    scopus 로고
    • The Language of Managerial Excellence: Virtues as Understood and Applied
    • DOI 10.1023/A:1023640401539
    • Whetstone, J.T. 2003. 'The language of managerial excellence: virtue as understood and applied'. Journal of Business Ethics, 44:4, 343-357. (Pubitemid 38097346)
    • (2003) Journal of Business Ethics , vol.44 , Issue.4 , pp. 343-357
    • Whetstone, J.T.1
  • 37
    • 36348981797 scopus 로고    scopus 로고
    • A framework for organizational virtue: The interrelationship of mission, culture and leadership
    • Whetstone, J.T. 2005. 'A framework for organizational virtue: the interrelationship of mission, culture and leadership'. Business Ethics: A European Review, 14:4, 367-378.
    • (2005) Business Ethics: A European Review , vol.14 , Issue.4 , pp. 367-378
    • Whetstone, J.T.1
  • 38
    • 4243107245 scopus 로고    scopus 로고
    • An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon
    • DOI 10.1016/j.indmarman.2004.01.006, PII S0019850104000318
    • Zablah, A.R., Bellenger, D.N. and Johnson, W.J. 2004. 'An evaluation of divergent perspectives on customer relationship management: towards a common understanding of an emerging phenomenon'. Industrial Marketing Management, 33:6, 475-489. (Pubitemid 39109186)
    • (2004) Industrial Marketing Management , vol.33 , Issue.6 , pp. 475-489
    • Zablah, A.R.1    Bellenger, D.N.2    Johnston, W.J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.