A maturity model for implementing ITIL V3 in practice

Proceedings - IEEE International Enterprise Distributed Object Computing Workshop, EDOC

Volumn , Issue , 2011, Pages 259-268

  Pereira, Rúben ^a   Da Silva, Miguel Mira ^a  

^a INSTITUTO SUPERIOR TÉCNICO   (Portugal)

Author keywords

Implementation; ITIL; Maturity model

Indexed keywords

CONFIGURATION MANAGEMENT; IMPLEMENTATION; INCIDENT MANAGEMENT; ITIL; MATURITY MODEL; ROADMAP;

RATING; SURVEYS;

INFORMATION TECHNOLOGY;

EID: 80054797657     PISSN: 15417719     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/EDOCW.2011.30     Document Type: Conference Paper

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