Availability and sustainability as value elements in assessing customer value of an industrial service

PICMET: Portland International Center for Management of Engineering and Technology, Proceedings

Volumn , Issue , 2011, Pages

  Ojanen, Ville ^a   Ahonen, Toni ^b   Reunanen, Markku ^b  

^a LAPPEENRANTA UNIVERSITY OF TECHNOLOGY   (Finland)

^b VTT TECHNICAL RESEARCH CENTRE OF FINLAND   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER VALUES; INDUSTRIAL MAINTENANCE; INDUSTRIAL SERVICES; INDUSTRIAL SOLUTIONS; INTEGRATED METHODOLOGY; KNOW-HOW; MAINTENANCE SERVICES; MANAGEMENT OPTIONS; MULTI-METHOD APPROACH; PRODUCTION SYSTEM; SERVICE BUSINESS; SERVICE PROVIDER; SOLUTION MANAGEMENT; SOLUTION PROVIDERS; VALUE ASSESSMENT; VALUE PROPOSITION; VALUE-BASED ASSESSMENT;

ASSET MANAGEMENT; CUSTOMER SATISFACTION; INDUSTRIAL RESEARCH; INDUSTRY; MAINTAINABILITY; QUALITY FUNCTION DEPLOYMENT; RATING; SALES; TECHNOLOGY TRANSFER;

INDUSTRIAL MANAGEMENT;

EID: 80053365629     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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