A methodology to measure the value of services provided to customers in manufacturing firms

Measuring Business Excellence

Volumn 12, Issue 3, 2008, Pages 3-15

  Panizzolo, Roberto ^a  

^a UNIVERSITY OF PADOVA   (Italy)

Author keywords

Case studies; Quality function deployment; Service industries

Indexed keywords

EID: 51849154305     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040810900359     Document Type: Article

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