-
1
-
-
0036377463
-
Implementing strategies successfully
-
Aaltonen, P. and Ikävalko, H. 2002, “Implementing strategies successfully”, Integrated Manufacturing Systems, Vol. 13 No. 6, pp. 415-8.
-
(2002)
Integrated Manufacturing Systems
, vol.13
, Issue.6
, pp. 415-418
-
-
Aaltonen, P.1
Ikävalko, H.2
-
2
-
-
0022073090
-
Successfully implementing strategic decisions
-
Alexander, L.D. 1985, “Successfully implementing strategic decisions”, Long Range Planning, Vol. 18 No. 3, pp. 91-7.
-
(1985)
Long Range Planning
, vol.18
, Issue.3
, pp. 91-97
-
-
Alexander, L.D.1
-
4
-
-
84986021502
-
Obstacles to successful implementation of strategic decisions: the British experience
-
Al-Ghamdi, S.M. 1998, “Obstacles to successful implementation of strategic decisions: the British experience”, European Business Review, Vol. 98 No. 6, pp. 322-7.
-
(1998)
European Business Review
, vol.98
, Issue.6
, pp. 322-327
-
-
Al-Ghamdi, S.M.1
-
5
-
-
84951659358
-
Relationship marketing of services – growing interest, emerging perspectives
-
Berry, L.L. 1995, “Relationship marketing of services – growing interest, emerging perspectives”, Journal of Academy of Marketing Science, Vol. 23 No. 4, pp. 68-81.
-
(1995)
Journal of Academy of Marketing Science
, vol.23
, Issue.4
, pp. 68-81
-
-
Berry, L.L.1
-
6
-
-
84993058015
-
The new science of strategy execution: how incumbents become fast, sleek wealth creators
-
Bigler, W.R. 2001, “The new science of strategy execution: how incumbents become fast, sleek wealth creators”, Strategy & Leadership, Vol. 23 No. 3, pp. 29-34.
-
(2001)
Strategy & Leadership
, vol.23
, Issue.3
, pp. 29-34
-
-
Bigler, W.R.1
-
7
-
-
0003907592
-
-
Butterworth-Heinemann Oxford
-
Christopher, M., Payne, A. and Ballantyne, D. 1991, Relationship Marketing: Bringing Quality, Customer Service and Marketing Together, Butterworth-Heinemann, Oxford.
-
(1991)
Relationship Marketing: Bringing Quality, Customer Service and Marketing Together
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
8
-
-
84986109125
-
Service quality by relationships in the international market
-
Eriksson, K., Majkgård, A. and Sharma, D.D. 1999, “Service quality by relationships in the international market”, Journal of Service Marketing, Vol. 13 Nos 4-5, pp. 361-75.
-
(1999)
Journal of Service Marketing
, vol.13
, Issue.4-5
, pp. 361-375
-
-
Eriksson, K.1
Majkgård, A.2
Sharma, D.D.3
-
9
-
-
84986144833
-
Implementing quality in a services marketing context
-
Gilmore, A. 1997, “Implementing quality in a services marketing context”, Marketing Intelligence and Planning, Vol. 15 No. 4, pp. 185-9.
-
(1997)
Marketing Intelligence and Planning
, vol.15
, Issue.4
, pp. 185-189
-
-
Gilmore, A.1
-
10
-
-
2442550793
-
The relationship marketing process: communication, interaction, dialogue, value
-
Grönroos, C. 2004, “The relationship marketing process: communication, interaction, dialogue, value”, Journal of Business and Industrial Marketing, Vol. 19 No. 2, pp. 99-113.
-
(2004)
Journal of Business and Industrial Marketing
, vol.19
, Issue.2
, pp. 99-113
-
-
Grönroos, C.1
-
11
-
-
0032000448
-
Strategy implementation and project management
-
Grundy, T. 1998, “Strategy implementation and project management”, International Journal of Project Management, Vol. 16 No. 1, pp. 43-50.
-
(1998)
International Journal of Project Management
, vol.16
, Issue.1
, pp. 43-50
-
-
Grundy, T.1
-
13
-
-
0005320537
-
Service level agreements: panacea or pain
-
Hiles, A.N. 1994, “Service level agreements: panacea or pain”, The TQM Magazine, Vol. 6 No. 2, pp. 14-16.
-
(1994)
The TQM Magazine
, vol.6
, Issue.2
, pp. 14-16
-
-
Hiles, A.N.1
-
14
-
-
0003798542
-
-
Prentice-Hall London
-
Hope, C. and Mühlemann, A. 1997, Service Operations Management: Strategy, Design, and Delivery, Prentice-Hall, London.
-
(1997)
Service Operations Management: Strategy, Design, and Delivery
-
-
Hope, C.1
Mühlemann, A.2
-
15
-
-
4444357474
-
A conceptual framework for the development of a service delivery strategy for industrial systems and products
-
Kumar, R. and Kumar, U. 2004, “A conceptual framework for the development of a service delivery strategy for industrial systems and products”, Journal of Business and Industrial Marketing, Vol. 19 No. 5, pp. 310-9.
-
(2004)
Journal of Business and Industrial Marketing
, vol.19
, Issue.5
, pp. 310-319
-
-
Kumar, R.1
Kumar, U.2
-
16
-
-
84986053159
-
Development of performance-based service strategies for the oil and gas industry: a case study
-
accepted for publication in Journal of Business & Industrial Marketing
-
Kumar, R. and Markeset, T. 2005, “Development of performance-based service strategies for the oil and gas industry: a case study”, accepted for publication in Journal of Business & Industrial Marketing.
-
(2005)
-
-
Kumar, R.1
Markeset, T.2
-
17
-
-
8844266910
-
Maintenance of machinery: negotiating service contracts in business-to-business marketing
-
Kumar, R., Markeset, T. and Kumar, U. 2004, “Maintenance of machinery: negotiating service contracts in business-to-business marketing”, International Journal of Service Industry Management, Vol. 15 No. 4, pp. 400-13.
-
(2004)
International Journal of Service Industry Management
, vol.15
, Issue.4
, pp. 400-413
-
-
Kumar, R.1
Markeset, T.2
Kumar, U.3
-
18
-
-
13844272671
-
Key success factors when implementing strategic manufacturing initiatives
-
Manarro-Viseras, E., Baines, T. and Sweeney, M. 2005, “Key success factors when implementing strategic manufacturing initiatives”, International Journal of Operations & Production Management, Vol. 25 No. 2, pp. 151-79.
-
(2005)
International Journal of Operations & Production Management
, vol.25
, Issue.2
, pp. 151-179
-
-
Manarro-Viseras, E.1
Baines, T.2
Sweeney, M.3
-
19
-
-
84986029689
-
Patterns in strategy formation
-
Mintzberg, H. 1978, “Patterns in strategy formation”, Management Science, Vol. 24 No. 9, pp. 934-48.
-
(1978)
Management Science
, vol.24
, Issue.9
, pp. 934-948
-
-
Mintzberg, H.1
-
20
-
-
84986091279
-
The Petroleum Resources on the Norwegian Continental Shelf
-
available at: www.npd.no-NR-rdonlyres-5F3AA562-3F16-4454-ABA5-7979A6D572B9-0-Res03e.pdf accessed 20 May 2005.
-
NPD Report 2003, “The Petroleum Resources on the Norwegian Continental Shelf”, available at: www.npd.no-NR-rdonlyres-5F3AA562-3F16-4454-ABA5-7979A6D572B9-0-Res03e.pdf accessed 20 May 2005.
-
(2003)
NPD Report
-
-
-
21
-
-
84986180671
-
A framework to implement strategies in organizations
-
Okumus, F. 2003, “A framework to implement strategies in organizations”, Management Decision, Vol. 41 No. 9, pp. 871-82.
-
(2003)
Management Decision
, vol.41
, Issue.9
, pp. 871-882
-
-
Okumus, F.1
-
23
-
-
33745092640
-
Why good strategies fail
-
Wery, R. and Waco, M. 2004, “Why good strategies fail”, Handbook of Business Strategy, Vol. 5 No. 1, pp. 153-7.
-
(2004)
Handbook of Business Strategy
, vol.5
, Issue.1
, pp. 153-157
-
-
Wery, R.1
Waco, M.2
|