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Volumn , Issue , 2011, Pages 517-522

Hospital service quality evaluation: A fuzzy preference relation approach

Author keywords

consistent reciprocal additive transitivity; fuzzy preferece relations; hospital service quality; performance evaluation

Indexed keywords

CONSISTENT RECIPROCAL ADDITIVE TRANSITIVITY; EVALUATION CRITERIA; FUZZY PREFERECE RELATIONS; FUZZY PREFERENCE RELATIONS; HOSPITAL SERVICE; HOSPITAL SERVICE QUALITY; ILLUSTRATIVE EXAMPLES; IMPORTANCE WEIGHTS; PAIR-WISE COMPARISON; PERFORMANCE EVALUATION; PERFORMANCE RATINGS; SERVICE QUALITY; SOUTHERN TAIWAN;

EID: 80053075811     PISSN: 10987584     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/FUZZY.2011.6007350     Document Type: Conference Paper
Times cited : (4)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.