메뉴 건너뛰기




Volumn 53, Issue 1, 2000, Pages 25-37

Service quality in public and private hospitals in urban Bangladesh: A comparative study

Author keywords

Comparative; Hospitals; Service quality

Indexed keywords

ARTICLE; BANGLADESH; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HOSPITAL CARE; PRIVATE HOSPITAL; PUBLIC HOSPITAL; QUALITY CONTROL; URBAN AREA;

EID: 0033870684     PISSN: 01688510     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0168-8510(00)00077-4     Document Type: Article
Times cited : (35)

References (16)
  • 4
    • 0003787495 scopus 로고
    • Sustainability in the Health Sector
    • London: Save the Children Fund
    • Guldner M, Rifkin S. Sustainability in the Health Sector, part 1: Vietnam Case Study, London: Save the Children Fund, 1993.
    • (1993) Part 1: Vietnam Case Study
    • Guldner, M.1    Rifkin, S.2
  • 6
    • 0024007458 scopus 로고
    • Measuring patient satisfaction: Collecting useful data
    • Petersen M.B.H. Measuring patient satisfaction: collecting useful data. Journal of Nursing Quality Assurance. 2(3):1988;25-35.
    • (1988) Journal of Nursing Quality Assurance , vol.2 , Issue.3 , pp. 25-35
    • Petersen, M.B.H.1
  • 7
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman A., Zeithaml V.A., Berry L.L. A conceptual model of service quality and its implications for future research. Journal of Marketing. 49(4):1985 (Fall);41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 8
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
    • Parasuraman A., Zeithaml V.A., Berry L.L. SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing. 64:1988 (Spring);12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 9
    • 0001261094 scopus 로고
    • Refinement and Reassessment of the SERVQUAL Scale
    • Parasuraman A., Berry L.L., Zeithaml V.A. Refinement and Reassessment of the SERVQUAL Scale. Journal of Retailing. 67(4):1991 (Winter);420-450.
    • (1991) Journal of Retailing , vol.67 , Issue.4 , pp. 420-450
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 11
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin J.J. Jr., Taylor S.A. Measuring service quality: a reexamination and extension. Journal of Marketing. 56:1992 (July);55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin J.J., Jr.1    Taylor, S.A.2
  • 12
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
    • Carman J.M. Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. Journal of Retailing. 66:1990 (Spring);33-55.
    • (1990) Journal of Retailing , vol.66 , pp. 33-55
    • Carman, J.M.1
  • 13
    • 0025652050 scopus 로고
    • Explaining perceptions of hospital operations by a modified SERVQUAL approach
    • Reidenbach R.E., Sandifer-Smallwood B. Explaining perceptions of hospital operations by a modified SERVQUAL approach. Journal of Health Care Marketing. 10(4):1990;47-55.
    • (1990) Journal of Health Care Marketing , vol.10 , Issue.4 , pp. 47-55
    • Reidenbach, R.E.1    Sandifer-Smallwood, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.