Business Process Blueprinting - an enhanced view on process performance

Business Process Management Journal

Volumn 17, Issue 5, 2011, Pages 732-747

  Gersch, Martin ^a   Hewing, Michael ^a   Schöler, Bernd ^a  

^a FREIE UNIVERSITÄT BERLIN   (Germany)

Author keywords

Business process modeling; Customer integration; Customers; Process management; Process performance management; Service blueprinting; Usage; Usage process

Indexed keywords

EID: 80053058896     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151111166169     Document Type: Article

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