Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises

Computers in Human Behavior

Volumn 27, Issue 6, 2011, Pages 2129-2140

  Chang, Li Min ^a   Chang, She I ^a   Ho, Chin Tsang ^a   Yen, David C ^b   Chiang, Mei Chen ^a  

^a NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

^b MIAMI UNIVERSITY   (United States)

Author keywords

Information systems success model; Small and medium sized enterprises; Social cognitive theory; Structural equation modeling

Indexed keywords

COMPUTER SELF-EFFICACY; DIRECT LINKS; EBUSINESS; END-USERS; INFORMATION QUALITY; INFORMATION SYSTEMS SUCCESS; IS SUCCESS MODEL; MAIL SURVEYS; SERVICE QUALITY; SMALL AND MEDIUM-SIZED ENTERPRISE; SOCIAL COGNITIVE THEORY; STRUCTURAL EQUATION MODELING; SUCCESS FACTORS; SYSTEM QUALITY; TOTAL RESPONSE;

DATA REDUCTION; HUMAN COMPUTER INTERACTION; INFORMATION ANALYSIS; INFORMATION SYSTEMS; QUALITY OF SERVICE; SURVEYS;

INDUSTRY;

EID: 80052799523     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2011.06.007     Document Type: Article

References (68)

1. N. Al-Qirim An empirical investigation of an e-commerce adoption-capability model in small businesses in New Zealand Electronic Markets 15 4 2005 418 437
2. N. Au, E.W.T. Ngai, and T.C.E. Cheng A critical review of end-user information system satisfaction research and a new research framework Omega 30 2002 451 478
3. J.E. Bailey, and S.W. Pearson Development of a tool for measuring and analyzing computer user satisfaction Management Science 29 5 1983 530 545
4. A. Bandura Self-efficacy: Toward a unifying theory of behavioral change Psychological Review 84 2 1977 191 215
5. A. Bandura Self-efficacy mechanism in human agency American Psychologist 37 1982 122 147
6. A. Bandura Social foundations of thought and action: A social-cognitive theory 1986 Prentice-Hall Englewood Cliffs, NJ
7. A. Bandura Human agency in social cognitive theory American Psychologist 44 1989 1175 1184
8. A. Bandura Self-efficacy: The exercise of control 1997 W.H. Freeman New York
9. J.J. Baroudi, and W.J. Orlikowski A short-form measure of user information satisfaction: A psychometric evaluation and note on use Journal of Measurement Information Systems 4 4 1988 44 59
10. P. Bharati, and A. Chaudhury Current status of technology adoption: Micro, small and medium manufacturing firms in Boston Communications of the ACM 49 10 2006 88 93
11. S. Blili, and L. Raymond Information technology: Threats and opportunities for small and medium-sized enterprises International Journal of Information Management 13 6 1993 439 448
12. A. Brady Small is as small does Journal of Business Strategy 16 2 1995 44 52
13. R.T. Cenfentelli, I. Benbasat, and S. Al-Natour Addressing the what and how of online services: Positioning supporting-services functionality and service quality for business-to-consumer success Information Systems Research 19 2 2008 161 181
14. G.A. Churchill A paradigm for developing better measures of marketing constructs Journal of Marketing Research 16 1 1979 64 73
15. D.R. Compeau, and C.A. Higgins Computer self-Efficacy: Development of a measure and initial test MIS Quarterly 19 2 1995 189 211
16. D.R. Compeau, and C.A. Higgins Application of social cognitive theory to training for computer skills Information Systems Research 6 2 1995 118 143 (Pubitemid 126102975)
17. D.R. Compeau, C.A. Higgins, and S. Huff Social cognitive theory and individual reactions to computing technology: A longitudinal study MIS Quarterly 23 2 1999 145 158
18. D.R. Cooper, and P.S. Schindler Business research methods 7th ed. 2001 McGraw-Hill Higher Education
19. M.J. Cotteleer, and E. Bendoly Order time improvement following enterprise information technology implementation: An empirical study MIS Quarterly 30 3 2006 643 660 (Pubitemid 46051915)
20. F.D. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Quarterly 13 3 1989 319 339
21. W.H. DeLone, and E.R. McLean Information systems success: The quest for the dependent variable Information Systems Research 3 1 1992 60 95
22. W.H. DeLone, and E.R. McLean The DeLone and McLean model of information systems success: A ten-year update Journal of Management Information Systems 19 4 2003 9 30
23. W.H. DeLone, and E.R. McLean Measuring e-commerce success: Applying the DeLone & McLean information systems success model International Journal of Electronic Commerce 9 1 2004 31 47 (Pubitemid 39444047)
24. W.J. Doll, and G. Torkzadeh The measurement of end-user computing satisfaction MIS Quarterly 12 2 1988 259 274
25. W.J. Doll, W. Xia, and G. Trokzadeh A confirmatory factor analysis of the end-user computing satisfaction instrument MIS Quarterly 18 4 1994 452 461
26. G.G. Gable, D. Sedera, and T. Chan Re-conceptualizing information system success: The IS-impact measurement model Journal of the Association for Information Systems 9 7 2008 377 408
27. D.F. Galletta, and A.L. Lederer Some cautions on the measurement of user information satisfaction Decision Sciences 20 3 1989 419 438
28. T.F. Gattiker, and D.L. Goodhue What happens after ERP implementation: Understanding the impact of inter-dependence and differentiation on plant-level outcomes MIS Quarterly 29 3 2005 559 585 (Pubitemid 46063141)
29. D. Gefen, D.W. Straub, and M.C. Boudreau Structural equation modeling and regression: Guideline for research practice Communications of the Association for Information Systems 4 7 2000 1 70
30. J.F. Hair, R.E. Anderson, R.L. Tatham, and W.C. Black Multivariate data analysis with reading 6th ed. 2006 Prentice Hall
31. A.M. Hardin, J.C. Chang, and M.A. Fuller Formative vs. reflective measurement: Comment on Marakas, Johnson, and Clay (2007) Journal of the Association for Information Systems 9 9 2008 520 534
32. D.A. Harrison, P.P. Mykytyn, and C.K. Riemenschneider Executive decisions about adoption of information technology in small business: Theory and empirical tests Information Systems Research 8 2 1997 171 195
33. J.W. Henry, and R.W. Stone Computer self-efficacy and outcome expectancy: The effects on the end-user's job satisfaction Computer Personnel 16 4 1995 15 34
34. S. Hornik, H.G. Chen, G. Klein, and J.J. Jiang Communication skills of IS providers: An expectation gap analysis from three stakeholder perspectives IEEE Transactions on Professional Communication 46 1 2003 17 34
35. S.F. Huin Managing deployment of ERP systems in SMEs using multi-agents International Journal of Project Management 22 6 2004 511 517 (Pubitemid 38653520)
36. M. Igbaria, T. Guimaraes, and G.B. Davis Testing the determinants of microcomputer usage via a structural equation model Journal of Management Information Systems 11 4 1995 87 114
37. M. Igbaria, and J. Iivari The effects of self-efficacy on computer usage Omega, International Journal of Management Science 23 6 1995 587 605
38. R. Kalakota, and M. Robinson E-business 2.0: Roadmap for success 2000 Addison-Wesley Longman Inc
39. M. Levy, and P. Powell Exploring SME internet adoption: Towards a contingent model Electronic Markets 13 2 2003 173 181
40. M. Li, and L.R. Ye Research information technology and firm performance: Linking with environmental, strategic and managerial contexts Information & Management 35 4 1999 43 51 (Pubitemid 129674530)
41. H. Liang, N. Saraf, Q. Hu, and Y. Xue Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management MIS Quarterly 31 1 2007 59 87 (Pubitemid 46382518)
42. E.J. Malecki, and P. Oinas Making connections: Technological learning and regional economic change 1999 Ashgate Pub. Co
43. G.M. Marakas, R.D. Johnson, and P.F. Clay The evolving nature of the computer self-efficacy construct: An empirical investigation of measurement construction, validity, reliability and stability over time Journal of the Association for Information Systems 8 1 2007 16 46
44. G.M. Marakas, M.Y. Yi, and R.D. Johnson The multilevel and multifaceted character of computer self-efficacy: Toward clarification of the construct and an integrative framework for research Information Systems Research 9 2 1998 126 163
45. R.O. Mason Measuring information output: A communication systems approach Information and Management 1 5 1978 219 234
46. N.P. Melone A theoretical assessment of the user-satisfaction construct in information systems research Management Science 36 1 1990 76 91
47. Ministry of Economic Affairs in Taiwan (2008). < http://www.moeasmea. gov.tw/content.asp?CuItem=8448)>.
48. D.S. Niederhauser, and S. Perkmen Beyond self-efficacy: Measuring pre-service teachers' instructional technology outcome expectations Computers in Human Behavior 26 2010 436 442
49. G. Nprris, J.R. Hurley, K.M. Hartley, J.R. Dunleavy, and J.D. Balls E-business and ERP: Transforming the enterprise 2000 John Wiley and Sons, Inc
50. R.L. Oliver, and J.E. Swan Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach Journal of Marketing 53 1989 21 35
51. K.A. Olsen, and P. Sætre IT for niche companies: Is an ERP system the solution? Information Systems Journal 17 1 2007 37 58
52. A. Parasuraman, L.L. Berry, and V.A. Zeithaml A conceptual model of service quality and its implications for future research Journal of Marketing 49 4 1985 41 50
53. A. Parasuraman, L.L. Berry, and V.A. Zeithaml SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality Journal of Retailing 64 1 1988 12 40
54. S. Petter, W.H. DeLone, and E.R. McLean Measuring information systems success: Models, dimensions, measures, and interrelationships European Journal of Information Systems 17 2008 236 263
55. G. Piccoli, R. Ahmad, and B. Ives Web-based virtual learning environments: A research framework and a preliminary assessment of effectiveness in basic IT skills training MIS Quarterly 25 4 2001 401 426 (Pubitemid 33738436)
56. L.F. Pitt, R.T. Watson, and C.B. Kavan Service quality: A measure of information systems effectiveness MIS Quarterly 19 2 1995 173 188
57. P.M. Podsakoff, S.M. MacKenzie, J. Lee, and N.P. Podsakoff Common method variance in behavioral research: A critical review of the literature and recommended remedies Journal of Applied Psychology 88 5 2003 879 903 (Pubitemid 37239703)
58. A. Rai, S.S. Lang, and R.B. Welker Assessing the validity of is success models: An empirical test and theoretical analysis Information Systems Research 13 1 2002 50 69
59. L. Raymond Validating and applying user satisfaction as a measure of MIS success in small organizations Information and Management 12 4 1987 173 179
60. R. Sabherwal, A. Jeyaraj, and C. Chowa Information systems success: Individual and organizational determinants Management Science 52 12 2006 1849 1864 (Pubitemid 44927000)
61. P.B. Seddon A respecification and extension of the DeLone and McLean model of IS success Information Systems Research 8 3 1997 240 253
62. P.B. Seddon, and M.Y. Kiew A partial test and development of DeLone and McLean's model of IS success Australian Journal of Information Systems 4 1 1996 90 109
63. A.H. Segars, and V. Grover Re-examining perceived ease of use and usefulness: A Confirmatory factor analysis MIS Quarterly 17 4 1993 517 525
64. C.E. Shannon, and W. Weaver The mathematical theory of communication 1949 University of Illinois Press Urbana, IL
65. S.K. Singh, H.J. Watson, and R.T. Watson EIS support for the strategic management process Decision Support Systems 33 1 2002 71 85 (Pubitemid 34182362)
66. N. Venkatraman, and J.H. Grant Construct measurement in organizational strategy research: A critique and proposal Academy of Management Review 11 1 1986 71 87
67. J.A. Welsh, and J.F. White A small business is not a little big business Harvard Business Review 59 4 1981 18 32
68. J.H. Wu, and Y.M. Wang Measuring ERP success: The ultimate users view International Journal of Operations & Production Management 26 8 2006 882 903