Can user perception influence the quality of water services? evidence from León, Nicaragua

International Review of Administrative Sciences

Volumn 77, Issue 3, 2011, Pages 481-503

  Vásquez, William F ^a   Trudeau, Jennifer ^b   Franceschi, Dina ^a  

^a FAIRFIELD UNIVERSITY   (United States)

^b UNIVERSITY OF NEW HAMPSHIRE   (United States)

Author keywords

citizen feedback; Latin America; loss aversion; Nicaragua; user satisfaction; water services

Indexed keywords

LOGIT ANALYSIS; PERCEPTION; PERFORMANCE ASSESSMENT; POLICY DEVELOPMENT; PUBLIC SERVICE; SERVICE PROVISION; WATER SUPPLY; WATER USE;

LEON [NICARAGUA]; NICARAGUA;

EID: 80052611197     PISSN: 00208523     EISSN: 14617226     Source Type: Journal    
DOI: 10.1177/0020852311407363     Document Type: Article

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