Citizen satisfaction survey: A national review of the delivery of social services in the new South Africa

International Review of Administrative Sciences

Volumn 71, Issue 3, 2005, Pages 493-519

  Tshandu, Zwelakhe ^a  

^a Office of the Public Service Commission   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

SOCIAL STRUCTURE; SURVEY DESIGN;

AFRICA; EASTERN HEMISPHERE; SOUTH AFRICA; SOUTHERN AFRICA; SUB-SAHARAN AFRICA; WORLD;

EID: 27244460402     PISSN: 00208523     EISSN: None     Source Type: Journal    
DOI: 10.1177/0020852305056831     Document Type: Conference Paper

References (5)

1. Batho Pele White Paper, No. 1459 (1997) Department of Public Service and Administration.
2. Gross, D.A, Zyzanski, S.J., Borawski, A, Cebul, R.D. and Strange, KC. (1998) 'Patient Satisfaction with Time Spent with their Physician', The Journal of Family Practice 47(2):133-7.
3. Minnick, A.F., Roberts, M.J., Young, W.B., Kleinpell, R.M. and Marcantonio, R.J. (1997) 'What Influences Patients' Reports of Three Aspects of Hospital Services?', Medical Care 35: 399-409.
4. Sitzia, J. and Wood, N. (1998) 'Response Rate in Patient Satisfaction Research: An Analysis of 210 Published Studies', International Journal for Quality in Health Care 10(4): 311-17.
5. Health Services Research Group (1992): A Guide to Direct Measures of Patient Satisfaction in Clinical Practice Canadian Medical Association Journal 146(10):1727-31.