Measuring quality of service in airport passenger terminals

Transportation Research Record

Volumn , Issue 2214, 2011, Pages 69-76

  Zidarova, Elena D ^a   Zografos, Konstantinos G ^a  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

QUALITY OF SERVICE;

AIRPORT PASSENGER; ASSESSMENT MODELS; EVALUATION APPROACH; EVALUATION MODELS; INNOVATIVE TECHNIQUES; PASSENGER TERMINALS; PERFORMANCE; QUALITY-OF-SERVICE; STATE OF THE ART; STATE OF THE PRACTICE;

AIRPORTS;

EID: 80052324356     PISSN: 03611981     EISSN: None     Source Type: Journal    
DOI: 10.3141/2214-09     Document Type: Article

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