Measuring the level of services at airport passenger terminals: Comparison of perceived and observed time

Transportation Research Record

Volumn , Issue 1744, 2001, Pages 17-23

  Yen, J R ^a   Teng, C H ^a   Chen, P S ^a  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

AIR TRANSPORTATION; COMPUTER SIMULATION; CUSTOMER SATISFACTION; ESTIMATION; FUZZY SETS; STATISTICAL METHODS;

AIRPORT PASSENGER TERMINALS; CHECK-INSERVICE;

AIRPORTS;

EID: 0035202166     PISSN: 03611981     EISSN: None     Source Type: Journal    
DOI: 10.3141/1744-03     Document Type: Article

References (9)

1. Measuring airport landside capacity
2. Use of analytical queuing model for airport terminal design
3. Level of service design concept for airport passenger terminals: A European view
4. Methodology for planning and operations management of airport terminal facilities
5. Evaluation of transportation level of service using fuzzy sets
6. A new approach to measure the level of service of procedures in the airport landside
7. Fuzzy sets
8. A study on the level of service at airport passenger terminals