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Volumn 10, Issue 4, 2000, Pages 257-262

Developing a quality index for US airports

Author keywords

Airports; Service quality; USA

Indexed keywords


EID: 84986166774     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010373136     Document Type: Article
Times cited : (55)

References (14)
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    • Adam-Smith, Y.1
  • 2
    • 84952958058 scopus 로고    scopus 로고
    • The airport service decathlon
    • Adam-Smith, Y. (1998), “The airport service decathlon”, Airlines International, Vol. 4 No. 3, pp. 8-14.
    • (1998) Airlines International , vol.4 , Issue.3 , pp. 8-14
    • Adam-Smith, Y.1
  • 5
    • 12344249301 scopus 로고
    • Identification and measurement of capacity and levels of service of landside elements of the airport
    • special report 159
    • Brink, M. and Maddison, D. (1975), “Identification and measurement of capacity and levels of service of landside elements of the airport”, Transportation Research Board, special report 159, pp. 92-111.
    • (1975) Transportation Research Board , pp. 92-111
    • Brink, M.1    Maddison, D.2
  • 6
    • 84986100476 scopus 로고    scopus 로고
    • Effective marketing: a key to airport success
    • in Bulter, G. and Keller, M.R. (Eds) McGraw-Hill, New York, NY
    • Feldman, D. and Shields, M. (1998), “Effective marketing: a key to airport success”, in Bulter, G. and Keller, M.R. (Eds), Handbook of Airline Marketing, McGraw-Hill, New York, NY, pp. 657-65
    • (1998) Handbook of Airline Marketing , pp. 657-665
    • Feldman, D.1    Shields, M.2
  • 7
    • 84986110648 scopus 로고    scopus 로고
    • Congress wimps out on reforming FAA
    • Editorial
    • (The) Kansas City Star (2000), “Congress wimps out on reforming FAA”, Editorial, The Kansas City Star.
    • (2000) The Kansas City Star
  • 8
    • 4243936060 scopus 로고
    • Measuring performance of airport passenger terminals
    • Lemer, A.C. (1992), “Measuring performance of airport passenger terminals”, Transportation Research, Vol. 26A No. 1, pp. 37-45.
    • (1992) Transportation Research , vol.26A , Issue.1 , pp. 37-45
    • Lemer, A.C.1
  • 9
    • 84986060465 scopus 로고    scopus 로고
    • Airports aim for peak performance
    • Mackenzie-Williams, P. (1998), “Airports aim for peak performance”, Airports International, September, pp. 38-40.
    • (1998) Airports International , vol.September , pp. 38-40
    • Mackenzie-Williams, P.1
  • 10
    • 0347446147 scopus 로고
    • Feel the quality
    • Rowland, R. (1994), “Feel the quality”, Airline Business, Vol. 10, September, pp. 72-4.
    • (1994) Airline Business , vol.10 , Issue.September , pp. 72-74
    • Rowland, R.1
  • 11
    • 0001939578 scopus 로고
    • Criteria for evaluating quality of service in air terminals
    • Seneviratne, P. and Martel, N. (1994), “Criteria for evaluating quality of service in air terminals”, Transportation Research Record, No. 1461, pp. 24-30.
    • (1994) Transportation Research Record , Issue.1461 , pp. 24-30
    • Seneviratne, P.1    Martel, N.2
  • 14
    • 84900127356 scopus 로고    scopus 로고
    • Airport marketing: an oxymoron?
    • in Bulter, G. and Keller, M.R. (Eds) McGraw-Hill New York, NY
    • Tretheway, M.W. (1998), “Airport marketing: an oxymoron?”, in Bulter, G. and Keller, M.R. (Eds), Handbook of Airline Marketing, McGraw-Hill New York, NY, pp. 649-56.
    • (1998) Handbook of Airline Marketing , pp. 649-656
    • Tretheway, M.W.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.