Can warranties substitute for reputations?

American Economic Journal: Microeconomics

Volumn 3, Issue 3, 2011, Pages 69-85

  Roberts, James W ^a  

^a DUKE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 80052291637     PISSN: 19457669     EISSN: 19457685     Source Type: Journal    
DOI: 10.1257/mic.3.3.69     Document Type: Article

References (27)

1. Anwar, Sajid, Robert McMillan, and Mingli Zheng. 2006. "Bidding Behavior in Competing Auctions: Evidence from eBay." European Economic Review, 50(2): 307-22.
2. Ba, Sulin, and Paul A. Pavlou. 2002. "Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior." MIS Quarterly, 26(3): 243-68.
3. Bajari, Patrick, and Ali Hortaçsu. 2004. "Economic Insights from Internet Auctions." Journal of Economic Literature, 42(2): 457-86.
4. Cohen, Adam. 2002. The Perfect Store: Inside eBay. New York: Back Bay Books.
5. Cooper, Russell, and Thomas W. Ross. 1985. "Product Warranties and Double Moral Hazard." RAND Journal of Economics, 16(1): 103-13.
6. Douglas, Evan J., Dennis C. Glennon, and Julia I. Lane. 1993. "Warranty, Quality and Price in the U.S. Automobile Market." Applied Economics, 25(1): 135-41.
7. Elfenbein, Daniel W., Raymond J. Fisman, and Brian McManus. 2010. "Charity as a Substitute for Reputation: Evidence from an Online Marketplace." Social Science Research Network (SSRN) Working Paper 1615120.
8. Gill, H. Leroy, and David C. Roberts. 1989. "New Car Warranty Repair: Theory and Evidence." Southern Economic Journal, 55(3): 662-78.
9. Houser, Daniel, and John Wooders. 2006. "Reputation in Auctions: Theory, and Evidence from eBay." Journal of Economics & Management Strategy, 15(2): 353-69.
10. Koenker, Roger, and Kevin F. Hallock. 2001. "Quantile Regression." Journal of Economic Perspectives, 15(4): 143-56.
11. Lewis, Gregory. Forthcoming. "Asymmetric Information, Adverse Selection and Seller Disclosure: The Case of eBay Motors." American Economic Review.
12. Lutz, Nancy A. 1989. "Warranties as Signals under Consumer Moral Hazard." RAND Journal of Economics, 20(2): 239-55.
13. Lwin, May O., and Jerome D. Williams. 2006. "Promises, Promises: How Consumers Respond to Warranties in Internet Retailing." Journal of Consumer Affairs, 40(2): 236-60.
14. Mathwick, Charla, Naresh Malhotra, and Edward Rigdon. 2001. "Experiential Value: Conceptualization, Measurement and Application in the Catalog and Internet Shopping Environment." Journal of Retailing, 77(1): 39-56.
15. Matthews, Steven, and John Moore. 1987. "Monopoly Provision of Quality and Warranties: An Exploration in the Theory of Multidimensional Screening." Econometrica, 55(2): 441-67.
16. McDevitt, Ryan. 2011. "A Business by Any Other Name: Firm Name Choice as an Endogenous Strategic Variable and Signal of Firm Quality." SSRN Working Paper Series 1667550.
17. Palfrey, Thomas, and Thomas Romer. 1983. "Warranties, Performance and the Resolution of Buyer-Seller Disputes." Bell Journal of Economics, 14(1): 97-117.
18. Peters, Michael, and Sergei Severinov. 2006. "Internet Auctions with Many Traders." Journal of Economic Theory, 130(1): 220-45.
19. Resnick, Paul, and Richard Zeckhauser. 2002. "Trust Among Strangers in Internet Transactions: Empirical Analysis of eBay's Reputation System." The Economics of the Internet and E-Commerce. ed. Michael R. Baye, Volume 11, Issue 12 of Advances in Applied Microeconomics, 127-57. Amsterdam, Elsevier Science.
20. Resnick, Paul, Richard Zeckhauser, John Swanson, and Kate Lockwood. 2006. "The Value of Reputation on eBay: A Controlled Experiment." Experimental Economics, 9(2): 79-101.
21. Rob, Rafael, and Arthur Fishman. 2005. "Is Bigger Better? Customer Base Expansion through Wordof-Mouth Reputation." Journal of Political Economy, 113(5): 1146-62.
22. Roberts, James W. 2011. "Can Warranties Substitute for Reputations: Dataset." American Economic Journal: Microeconomics. http://www.aeaweb.org/articles.php?doi=10.1257/mic.3.3.69.
23. Roth, Alvin E., and Axel Ockenfels. 2002. "Last-Minute Bidding and the Rules for Ending Second-Price Auctions: Evidence from eBay and Amazon Auctions on the Internet." American Economic Review, 92(4): 1093-1103.
24. Shapiro, Carl. 1983. "Premiums for High Quality Products as Returns to Reputations." Quarterly Journal of Economics, 98(4): 659-79.
25. Spence, Michael. 1977. "Consumer Misperceptions, Product Failure and Producer Liability." Review of Economic Studies, 44(3): 561-72.
26. Stewart, David W., and Qin Zhao. 2000. "Internet Marketing, Business Models, and Public Policy." Journal of Public Policy and Marketing, 19(2): 287-96.
27. Van den Poel, Dirk, and Joseph Leunis. 1999. "Consumer Acceptance of the Internet as a Channel of Distribution." Journal of Business Research, 45(3): 249-56.