-
1
-
-
0031161156
-
The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry
-
Armstrong, R. W., Mok, C., Go, F. M., & Chan, A. (1997). The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management, 16(2), 181-190.
-
(1997)
International Journal of Hospitality Management
, vol.16
, Issue.2
, pp. 181-190
-
-
Armstrong, R.W.1
Mok, C.2
Go, F.M.3
Chan, A.4
-
2
-
-
34447119012
-
Examining e-relationship marketing features on hotel Websites
-
Bai, B., Hu, C., & Jang, S. (2006). Examining e-relationship marketing features on hotel Websites. Journal of Travel & Tourism Marketing, 21(2/3), 33-48.
-
(2006)
Journal of Travel & Tourism Marketing
, vol.21
, Issue.2-3
, pp. 33-48
-
-
Bai, B.1
Hu, C.2
Jang, S.3
-
3
-
-
27644459552
-
The Website design and Internet site marketing practices of upscale and luxury hotels in Turkey
-
Baloglu, S., & Pekcan, Y. A. (2006). The Website design and Internet site marketing practices of upscale and luxury hotels in Turkey. Tourism Management, 27(1), 171-176.
-
(2006)
Tourism Management
, vol.27
, Issue.1
, pp. 171-176
-
-
Baloglu, S.1
Pekcan, Y.A.2
-
4
-
-
33947572510
-
Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
-
Briggs, S., Sutherland, J., & Drummond, S. (2007). Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector. Tourism Management, 28(4), 1006-1019
-
(2007)
Tourism Management
, vol.28
, Issue.4
, pp. 1006-1019
-
-
Briggs, S.1
Sutherland, J.2
Drummond, S.3
-
5
-
-
0000268751
-
Investigating the relationship between time in market and pioneering advantage
-
Brown, C. L., & Lattin, J. M. (1994). Investigating the relationship between time in market and pioneering advantage. Management Science, 40(10), 1361-1369.
-
(1994)
Management Science
, vol.40
, Issue.10
, pp. 1361-1369
-
-
Brown, C.L.1
Lattin, J.M.2
-
6
-
-
33748697180
-
Destination image representation on the Web: Content analysis of Macau travel related websites
-
Choi, S., Lehto, X. Y., & Morrison, A. M. (2007). Destination image representation on the Web: Content analysis of Macau travel related websites. Tourism Management, 28(1), 118-129
-
(2007)
Tourism Management
, vol.28
, Issue.1
, pp. 118-129
-
-
Choi, S.1
Lehto, X.Y.2
Morrison, A.M.3
-
7
-
-
0011090535
-
Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry
-
Choi, T. Y., & Chu, R. (2001). Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry. Hospitality Management, 20, 277-297.
-
(2001)
Hospitality Management
, vol.20
, pp. 277-297
-
-
Choi, T.Y.1
Chu, R.2
-
8
-
-
0037365660
-
Developing a performance indicator for hotel Websites
-
Chung, T., & Law, R. (2003). Developing a performance indicator for hotel Websites. International Journal of Hospitality Management, 22(1), 119-125.
-
(2003)
International Journal of Hospitality Management
, vol.22
, Issue.1
, pp. 119-125
-
-
Chung, T.1
Law, R.2
-
9
-
-
67349196638
-
Logging brand personality online: Website content analysis of Middle Eastern and North African destinations
-
In M. Hitz, M. Sigala, & J. Murphy (Eds.), New York: Springer Vienna
-
Douglas, A. C., & Mills, J. E. (2006). Logging brand personality online: Website content analysis of Middle Eastern and North African destinations. In M. Hitz, M. Sigala, & J. Murphy (Eds.), Information and communication technologies in tourism 2006 (p. 345). New York: Springer Vienna.
-
(2006)
Information and Communication Technologies In Tourism 2006
, pp. 345
-
-
Douglas, A.C.1
Mills, J.E.2
-
10
-
-
0009110223
-
How hotel attributes deliver the promised benefits: Guests' perspective on the lodging industry's functional best practices
-
Dube, L., & Renaghan, L. M. (1999). How hotel attributes deliver the promised benefits: Guests' perspective on the lodging industry's functional best practices. Cornell Hotel and Restaurant Administration Quarterly, 40(6), 89-95.
-
(1999)
Cornell Hotel and Restaurant Administration Quarterly
, vol.40
, Issue.6
, pp. 89-95
-
-
Dube, L.1
Renaghan, L.M.2
-
11
-
-
0034134554
-
Marketing your hotel to and through intermediaries
-
Dube, L., & Renaghan, L. M. (2000). Marketing your hotel to and through intermediaries. Cornell Hotel and Restaurant Administration Quarterly, 41(1), 73-83.
-
(2000)
Cornell Hotel and Restaurant Administration Quarterly
, vol.41
, Issue.1
, pp. 73-83
-
-
Dube, L.1
Renaghan, L.M.2
-
12
-
-
0003114397
-
The meaning and measurement of destination image
-
Echtner, C. M., & Ritchie, J. R. B. (1991). The meaning and measurement of destination image. Journal of Tourism Studies, 2(2), 2-12.
-
(1991)
Journal of Tourism Studies
, vol.2
, Issue.2
, pp. 2-12
-
-
Echtner, C.M.1
Ritchie, J.R.B.2
-
13
-
-
84898947407
-
East versus West: A comparison of online destination marketing in China and the USA
-
Feng, R., Morrison, A. M., & Ismail, J. A. (2003). East versus West: A comparison of online destination marketing in China and the USA. Journal of Vacation Marketing, 10(1), 43-56.
-
(2003)
Journal of Vacation Marketing
, vol.10
, Issue.1
, pp. 43-56
-
-
Feng, R.1
Morrison, A.M.2
Ismail, J.A.3
-
14
-
-
73449091920
-
Benchmarking Internet use for the marketing of Swiss hotels
-
In K. W. Wober, A. Frew, & M. Hitz (Eds.), New York: Springer-Wien
-
Frey, S., Schegg, R., & Steiner, T. (2002). Benchmarking Internet use for the marketing of Swiss hotels. In K. W. Wober, A. Frew, & M. Hitz (Eds.), Information and communication technologies in tourism 2002 (pp. 294-302). New York: Springer-Wien.
-
(2002)
Information and Communication Technologies In Tourism 2002
, pp. 294-302
-
-
Frey, S.1
Schegg, R.2
Steiner, T.3
-
15
-
-
33746637667
-
Exploring developments in Web-based relationship marketing within the industry
-
Gilbert, D., & Powell-Perry, J. (2003). Exploring developments in Web-based relationship marketing within the industry. Journal of Hospitality & Leisure Marketing, 9(3/4), 141-159.
-
(2003)
Journal of Hospitality & Leisure Marketing
, vol.9
, Issue.3-4
, pp. 141-159
-
-
Gilbert, D.1
Powell-Perry, J.2
-
16
-
-
0013456767
-
Approaches by hotel to the use of the Internet as a relationship marketing tool
-
Gilbert, D., Powell-Perry, J., & Widijoso, S. (1999). Approaches by hotel to the use of the Internet as a relationship marketing tool. Journal of Marketing Practice: Applied Marketing Science, 5(1), 21-38.
-
(1999)
Journal of Marketing Practice: Applied Marketing Science
, vol.5
, Issue.1
, pp. 21-38
-
-
Gilbert, D.1
Powell-Perry, J.2
Widijoso, S.3
-
17
-
-
33748682817
-
Projected destination image online: Website content analysis of pictures and text
-
Govers, R., & Go, F. M. (2005). Projected destination image online: Website content analysis of pictures and text. Information Technology & Tourism, 7, 73-89.
-
(2005)
Information Technology & Tourism
, vol.7
, pp. 73-89
-
-
Govers, R.1
Go, F.M.2
-
18
-
-
38849183971
-
A service quality measurement architecture for hot spring hotels in Taiwan
-
Hsieh, L., Lin, L., & Lin, Y. (2008). A service quality measurement architecture for hot spring hotels in Taiwan. Tourism Management, 29(3), 429-438.
-
(2008)
Tourism Management
, vol.29
, Issue.3
, pp. 429-438
-
-
Hsieh, L.1
Lin, L.2
Lin, Y.3
-
19
-
-
2342663869
-
Understanding and measuring tourist destination images
-
Jenkins, O. H. (1999). Understanding and measuring tourist destination images. The International Journal of Tourism Research, 1(1), 1-15.
-
(1999)
The International Journal of Tourism Research
, vol.1
, Issue.1
, pp. 1-15
-
-
Jenkins, O.H.1
-
20
-
-
0001136450
-
Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging Websites
-
Jeong, M., & Lambert, C. U. (2001). Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging Websites. Hospitality Management, 20, 129-146.
-
(2001)
Hospitality Management
, vol.20
, pp. 129-146
-
-
Jeong, M.1
Lambert, C.U.2
-
21
-
-
0038692378
-
Conceptualizing Web site quality and its consequences in the lodging industry
-
Jeong, M., Oh, H., & Gregoire, M. (2003). Conceptualizing Web site quality and its consequences in the lodging industry. Hospitality Management, 22, 161-175.
-
(2003)
Hospitality Management
, vol.22
, pp. 161-175
-
-
Jeong, M.1
Oh, H.2
Gregoire, M.3
-
22
-
-
34047270920
-
A new look at the antecedents and consequences of relationship quality in the hotel service environment
-
Jones, D., Mak, B., & Sim, J. (2007). A new look at the antecedents and consequences of relationship quality in the hotel service environment. Services Marketing Quarterly, 28(3), 15-31.
-
(2007)
Services Marketing Quarterly
, vol.28
, Issue.3
, pp. 15-31
-
-
Jones, D.1
Mak, B.2
Sim, J.3
-
23
-
-
0001144423
-
Order-of-entry effects on consumer memory and judgment: An information integration perspective
-
Kardes, F. R., & Kalyanaram, G. (1992). Order-of-entry effects on consumer memory and judgment: An information integration perspective. Journal of Marketing Research, 29(3), 343-357.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.3
, pp. 343-357
-
-
Kardes, F.R.1
Kalyanaram, G.2
-
24
-
-
0004289446
-
Marketing for hospitality and tourism
-
NJ: Pearson Prentice Hall
-
Kotler, P., Bowen, J. T., & Makens, J. C. (2005). Marketing for hospitality and tourism. Upper Saddle River, NJ: Pearson Prentice Hall.
-
(2005)
Upper Saddle River
-
-
Kotler, P.1
Bowen, J.T.2
Makens, J.C.3
-
25
-
-
73449117620
-
A study of the functionality of hotel Websites in mainland China and the United States
-
Law, R., Ho, D., & Cheung, C. (2004). A study of the functionality of hotel Websites in mainland China and the United States. Journal of the Academy of Business and Economics, 3(1), 202-209.
-
(2004)
Journal of the Academy of Business and Economics
, vol.3
, Issue.1
, pp. 202-209
-
-
Law, R.1
Ho, D.2
Cheung, C.3
-
26
-
-
73449104191
-
Progress in tourism management: A review of Website evaluation in tourism research
-
Law, R., Qi, S., & Buhalis, D. (2009). Progress in tourism management: A review of Website evaluation in tourism research. Tourism Management, 31(3), 297-313.
-
(2009)
Tourism Management
, vol.31
, Issue.3
, pp. 297-313
-
-
Law, R.1
Qi, S.2
Buhalis, D.3
-
27
-
-
0010335458
-
An exploration of cross-cultural destination image assessment
-
Mackay, K. J., & Fesenmaier, D. R. (2000). An exploration of cross-cultural destination image assessment. Journal of Travel Research, 38(4), 417-423.
-
(2000)
Journal of Travel Research
, vol.38
, Issue.4
, pp. 417-423
-
-
Mackay, K.J.1
Fesenmaier, D.R.2
-
28
-
-
0030162829
-
Hotel management and marketing on the Internet
-
Murphy, J., Forrest, E. J., Wotring, C. E., & Brymer, R. A. (1996). Hotel management and marketing on the Internet. Cornell Hotel & Restaurant Administration Quarterly, 37(3), 70-82.
-
(1996)
Cornell Hotel & Restaurant Administration Quarterly
, vol.37
, Issue.3
, pp. 70-82
-
-
Murphy, J.1
Forrest, E.J.2
Wotring, C.E.3
Brymer, R.A.4
-
29
-
-
69249182256
-
An evaluation of hotel Website attribute utilization and effectiveness by hotel class
-
Musante, M. D., Bojani, D. C., & Zhang, J. (2009). An evaluation of hotel Website attribute utilization and effectiveness by hotel class. Journal of Vacation Marketing, 15(3), 203-215.
-
(2009)
Journal of Vacation Marketing
, vol.15
, Issue.3
, pp. 203-215
-
-
Musante, M.D.1
Bojani, D.C.2
Zhang, J.3
-
30
-
-
13244295780
-
Ireland's image as a tourism destination in France: Attribute importance and performance
-
O'Leary, S., & Deegan, J. (2005). Ireland's image as a tourism destination in France: Attribute importance and performance. Journal of Travel Research, 43(3), 247-256.
-
(2005)
Journal of Travel Research
, vol.43
, Issue.3
, pp. 247-256
-
-
O'Leary, S.1
Deegan, J.2
-
31
-
-
1842668718
-
Marketing communications
-
In K. Blois (Ed.), Oxford: Oxford University Press
-
Puth, G. (2000). Marketing communications. In K. Blois (Ed.), Oxford textbook of marketing (pp. 271-291). Oxford: Oxford University Press.
-
(2000)
Oxford Textbook of Marketing
, pp. 271-291
-
-
Puth, G.1
-
32
-
-
50149084896
-
The characteristics of hotel Websites and their implications for Website effectiveness
-
Schmidt, S., Cantallops, A. S., & dos Santos, C. P. (2008). The characteristics of hotel Websites and their implications for Website effectiveness. International Journal of Hospitality Management, 27(4), 504-516.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.4
, pp. 504-516
-
-
Schmidt, S.1
Cantallops, A.S.2
dos Santos, C.P.3
-
33
-
-
33746093506
-
The destination image of Russia: From the online induced perspective
-
Stepchenkova, S., & Morrison, A. M. (2006). The destination image of Russia: From the online induced perspective. Tourism Management, 27(5), 943-956.
-
(2006)
Tourism Management
, vol.27
, Issue.5
, pp. 943-956
-
-
Stepchenkova, S.1
Morrison, A.M.2
-
34
-
-
38849118258
-
Russia's destination image among American pleasure travelers: Revisiting Echtner and Ritchie
-
Stepchenkova, S., & Morrison, A. M. (2008). Russia's destination image among American pleasure travelers: Revisiting Echtner and Ritchie. Tourism Management, 29(3), 548-560.
-
(2008)
Tourism Management
, vol.29
, Issue.3
, pp. 548-560
-
-
Stepchenkova, S.1
Morrison, A.M.2
-
36
-
-
33748710908
-
Using correspondence analysis to map relationships
-
Whitlark, D. B., & Smith, S. M. (2001). Using correspondence analysis to map relationships. Marketing Research, 13(3), 22-27.
-
(2001)
Marketing Research
, vol.13
, Issue.3
, pp. 22-27
-
-
Whitlark, D.B.1
Smith, S.M.2
-
38
-
-
73449142564
-
Website accessibility of U.S. based hospitality Websites
-
In W. Hopken, U. Gretzel, & R. Law (Eds.), New York: Springer-Wien
-
Xiong, L., Cobanoglu, C., Cummings, P., & DeMicco, F. (2009). Website accessibility of U.S. based hospitality Websites. In W. Hopken, U. Gretzel, & R. Law (Eds.), Information and communication technologies in tourism 2009 (pp. 273-284). New York: Springer-Wien.
-
(2009)
Information and Communication Technologies In Tourism 2009
, pp. 273-284
-
-
Xiong, L.1
Cobanoglu, C.2
Cummings, P.3
Demicco, F.4
-
39
-
-
58049083207
-
A framework for the evaluation of hotel Websites: The case of Greece
-
Zafiropoulos, C., & Vrana, V. (2006). A framework for the evaluation of hotel Websites: The case of Greece. Information Technology & Tourism, 8(3/4), 239-254.
-
(2006)
Information Technology & Tourism
, vol.8
, Issue.3-4
, pp. 239-254
-
-
Zafiropoulos, C.1
Vrana, V.2
|