The significance of crisis communication in the aftermath of 9/11: A national investigation of how tourism managers have re-tooled their promotional campaigns

Tourism Crises: Management Responses and Theoretical Insight

Volumn , Issue , 2013, Pages 77-90

  Fall, Lisa T ^a   Massey, Joseph Eric ^b  

^a UNIVERSITY OF TENNESSEE   (United States)

^b CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

Communication strategies; Crisis communication theory; Crisis management; Destination image; Public relations; Tourism; Travel

Indexed keywords

EID: 79960313145     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1300/J073vl9n02_07     Document Type: Chapter

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