Crisis management and the discourse of renewal: Understanding the potential for positive outcomes of crisis

Public Relations Review

Volumn 28, Issue 4, 2002, Pages 361-365

  Ulmer, Robert R ^a   Sellnow, Timothy L ^a  

^a UNIVERSITY OF ARKANSAS AT LITTLE ROCK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036887848     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0363-8111(02)00165-0     Document Type: Article

References (5)

1. Matthew W. Seeger, Timothy L. Sellnow, Robert R. Ulmer, communication, organization and crisis, in: Michael E. Roloff (Ed.), Communication Yearbook, Sage, Thousand Oaks, CA, 1998, pp. 231-275.
2. Keith M. Hearit, 'Mistakes were made': organizations, apologia, and crises of social legitimacy, Communication Studies 46 (1995), pp. 1-17.
3. William L. Benoit, Accounts, excuses, and apologies, State University of New York Press, Albany, NY, 1995.
4. Matthew W. Seeger, The challenger disaster and search for legitimacy, Central States Speech Journal 37 (3) (1986), pp. 147-157.
5. David K. Hurst, Crisis and renewal: meeting the challenge of organizational change, Harvard Business School Press, Boston, MA, 1995, p. 3.