Public relations in the airline industry: The crisis response to the september 11th attacks

Journal of Hospitality and Leisure Marketing

Volumn 12, Issue 1-2, 2005, Pages 97-114

  Massey, Joseph Eric ^a  

^a CALIFORNIA STATE UNIVERSITY   (United States)

Author keywords

9 11; Airlines; Crisis communication; Crisis management; Organizational image

Indexed keywords

EID: 33745758522     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v12n01_07     Document Type: Article

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