Development and validation of a heuristic model for evaluation of the team performance of operators in nuclear power plants

Annals of Nuclear Energy

Volumn 38, Issue 9, 2011, Pages 2005-2016

  Kim, Sa Kil ^a   Byun, Seong Nam ^b   Lee, Dhong Hoon ^c  

^a Korea Atomic Energy Research Institute   (South Korea)

^b Kyung Hee University   (South Korea)

^c Korea Institute of Nuclear Safety (KINS)   (South Korea)

Author keywords

Adaptability; Leadership; Shared situational awareness; Team mental model; Team performance; Team skill

Indexed keywords

NUCLEAR ENERGY; NUCLEAR POWER PLANTS;

ADAPTABILITY; LEADERSHIP; SHARED SITUATIONAL AWARENESS; TEAM MENTAL MODELS; TEAM PERFORMANCE; TEAM SKILLS;

NUCLEAR FUELS;

EID: 79960279741     PISSN: 03064549     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.anucene.2011.04.016     Document Type: Article

References (62)

1. P.A. Argenti Corporate communication strategy: Applying theory to practice at Dow Corning Corp. Reput. Rev. 1 3 1998 234 249
2. C. Argyris Interpersonal Relations; Organizational Effectiveness 1962 Dorsey Press Homewood Ill
3. Baber, C.; Stanton, N.A.; 2004. Methodology for DTC-HFI WP1 Field trials, Defence Technology Center for Human Factors Integration, Report 2.1.
4. D.P. Baker Behavioral observation scales (BOS) N.A. Stanton, A. Hedge, K. Brookhuis, E. Salas, H. Hendrick, Handbook of Human Factors Methods 2004 Taylor and Francis London
5. G. Barczak, and D. Wilemon Factors influencing product development team satisfaction Eur. J. Innov. Manage. 4 1 2001 32 36
6. B.M. Bass From transactional to transformational leadership: Learning to share the vision Organ. Dyn. 18 3 1990 19 32
7. J.P. Campbell Personnel training and development Ann. Rev. Psychol. 22 1971 565 602
8. M.A. Campion, G.J. Medsker, and A.C. Higgs Relations between work group characteristics and effectiveness: implications for designing effective work groups Pers. Psychol. 46 1993 823 850
9. J.A. Cannon-Bowers, E. Salas, and S.A. Converse Cognitive psychology and team training: Shared mental models in complex systems Hum. Factors Bull. 33 1990 1 4
10. J. Cannon-Bowers, E. Salas, and S.A. Converse Shared mental models in expert team decision making N.J. Castellan Jr. Current Issues in Individual and Group Decision Making 1993 Erlbaum Hillsdale, NJ 221 246
11. J.A. Cannon-Bowers, S.I. Tannenbaum, E. Salas, and C.E. Volpe Defining competencies and establishing team training requirements R.A. Buzzo, E. Salas, Team Effectiveness and Decision Making in Organizations 1995 Jossey-Bass San Francisco, CA 333 380
12. P.V.R. Carvalho, and M.C.R. Vidal Nuclear power plant communications in normative and actual practice: A field study of control room operator's communications Hum. Factors Ergonom. Manufact. 17 1 2007 43 78 (Pubitemid 46062581)
13. J. Clevelland, and K.R. Murphy Understanding Performance Appraisal: Social, Organizational, and Goal-Based Perspectives 1995 Sage Publications, CA pp. 442-483
14. S. Cohen, and D. Bailey What makes teams work: Group effectiveness research from the shop floor to the executive suite J. Manag. 23 3 1997 239 290 (Pubitemid 127173449)
15. J.H. Davis Group decision and social interaction: A theory of social decision schemes Psychol. Rev. 80 1973 97 125
16. DOE Human Performance Improvement Handbook: Concepts and Principles. DOE-HDBK-1028-2009 2009 US Department of Energy Washington, DC 20585
17. Dutra, L.; Norman, D.; Malone, T.; McDougall, W.; Edens, E.; 1995. Crew resource management/accident: Identification of key observable behaviours. In: Jensen, R. (Ed.), Proceeding of the 8th Symposium of Aviation Psychology. Ohio State University, Columbus, OH, pp. 562-567.
18. FAA, 1998. Advisory Circular: Crew Resource Management Training (AC No: 120-51C), US Department of Transport, Washington.
19. F.E. Fiedler A Theory of Leadership Effectiveness 1967 McGraw-Hill New York
20. Fowlkes, J.E.; Lane, N.E.; Dwyer, D.J.; Willis, R.P.; Oser, R.; 1995. Team performance measurement issues in DIS-based training environments. In: Proceedings of the 14th Interservice/Industry Training Systems and Education Conference. American Defense Preparedness Association, Arlington, VA, pp. 272-280.
21. C. Gaddy, and J. Wachtel Team skills training in nuclear power plant operations R. Swezey, E. Salas, Teams: Their Training and Performance 1992 Ablex Norwood, NJ
22. B.R. Georopoulus, and A.S. Tannenbaum A study of organizational effectiveness Am. Soc. Rev. 22 5 1957 534 540
23. I.L. Goldstein Training in work organizations Ann. Rev. Psychol. 31 1980 229 272
24. S. Gregorich, R.L. Helmreich, and J.A. Wilhelm The structure of cockpit management attitudes J. Appl. Psychol. 75 6 1990 682 690
25. J.R. Hackman Groups that Work (and those that Don't): Creating Conditions for Effective Teamwork 1990 Jossey Bass San Fransisco, CA
26. R.G. Harris Internet as the GTP E. Helpman, General Purpose Technologies and Economic Growth 1998 MIT Press Cambridge, Mass 145 166
27. P. Hersey, and K.H. Blanchard Management of organizational behavior: Utilizing human resource sixth ed. 1993 Prentice Hall
28. M. Hogel, and H.G. Gemuenden Teamwork quality and the success of innovative projects: A theoretical concept and empirical evidence Organ. Sci. 12 4 2001 435 449
29. S.L. Hwang A real-time warning model for teamwork performance and system safety in nuclear power plants Safety Sci. 47 2007 425 435
30. B.G. Kanki, and R.L. Helmreich Cockpit Resource Management 1993 Academic San Diego, CA pp. 283-314
31. J.W. Kim, and J.K. Park Task types and error types involved in the human-related unplanned reactor trip events Nuclear Engineering and Technology 40 7 2008 615 624
32. G. Klein Cognitive task analysis of teams J.M. Schraagen, S.F. Chipman, V.L. Shalin, Cognitive Task Analysis 2000 Lawrence Erlbaum associates Mahwah, NJ 417 431
33. Klein, G.A.; Thordsen, M.L.; 1989. Recognition decision making in C2 organizations. In: Proceedings of the 1989 Symposium on Command-and-Control Research. pp. 239-244.
34. G. Klein, and A.A. Armstrong Critical decision method N.A. Stanton, A. Hedge, K. Brookhuis, E. Salas, H. Hendrick, Handbook of Human Factors and Ergonomics Methods 2005 CRC Press Boca Raton, FL 58-1 58-6
35. H. Koontz, and C. Donell Principles of Management 1959 McGraw-Hill New York
36. L. Larwood, C.M. Falbe, M.P. Kriger, and P. Miesing Structure and meaning of organizational vision Acad. Manage. J. 38 1995 740 769
37. G.P. Latham Human resource training and development Ann. Rev. Psychol. 39 1988 545 582
38. M.A. Marks, J.E. Mathieu, and S.J. Zaccaro A temporally based framework and taxonomy of team processes Acad. Manage. Rev. 26 3 2001 356 376
39. Orasanu, J.; 1990. Shared Mental Model and Crew Decision Making. Cognitive Science Laboratory #46, Princeton University, Princeton, NJ.
40. J. Orasanu, and E. Salas Team decision making in complex environments C. Asambok, Decision Making in Action: Models and Methods 1995 Ablex Norwood, NJ 327 345
41. Rogers, Y.; 1997. A brief introduction to distributed cognition. Interact Lab, School of Cognitive and Computing Sciences, University of Sussex.
42. Romney, B.D.; 2004. The probability and management of human error. In: Proceedings of the International Conference on Nuclear Engineering (ICONE12), Virginia, US, pp. 25-29.
43. E. Salas, and J.A. Cannon-Bowers Methods, tools, and strategies for team training M.A. Quiiiones, A. Ehrenstein, Training for a Rapidly Changing Workplace: Applications of Psychological Research 1997 American Psychological Association Washington, DC 249 279
44. E. Salas, and J.A. Cannon-Bowers The science of training: a decade of progress Ann. Rev. Psychol. 52 2001 471 499 (Pubitemid 33705581)
45. E. Salas, T.L. Dickenson, S. Converse, and S.I. Tnnenbaum Toward an understanding of team performance and training R.W. Swezey, E. Salas, Teams: Their Training and Performance 1992 Ablex Norwood 3 29
46. Salas, E.; Guthrie, J.W.; Wilson-Donnelly, K.A.; Priest, H.A.; Burke, C.S.; 2004. Modeling Team Performance: The Basic Ingredients and Research Needs. pp. 185-228.
47. P.M. Salmon, N.A. Stanton, G. Walker, and D. Green Situational awareness measurement: A review of applicability for C4i environment Appl. Ergon 37 2 2006 225 238 (Pubitemid 41773596)
48. Seamster, T.L.; Edens, E.S.; Holt, R.W.; 1995a. Scenario event sets and the reliability of CRM assessment. In: Proceedings of the Eighth International Symposium on Aviation Psychology. Ohio State University, Columbus, OH.
49. Seamster, T.L.; Hamman, W.R.; Edens, E.S.; 1995b. Specification of observable behaviors within LOE/LOFT event sets. In: Proceedings of the Eighth Int. Symposium on Aviation Psychology. Ohio State University, Columbus, OH.
50. A. Sebok Team performance in process control: influences of interface design and staffing levels Ergonomics 43 8 2000 1210 1236 (Pubitemid 30657657)
51. Y. Shu, and K. Furuta An inference method of team situation awareness based on mutual awareness Cogn. Technol. Work 7 2005 272 287 (Pubitemid 41660767)
52. P.c. Smith, and L.M. Kendall Retranslation of expectations: an approach to the construction on unambiguous anchors for rating scales J. Appl. Psychol. 47 1963 149 155
53. N.A. Stanton, P.M. Salmon, G.H. Walker, C. Baber, and D.P. Jenkins Human Factors Methods: A Practical Guide for Engineering and Design 2005 Ashgate Publishing Limited p. 419
54. S.I. Tannenbaum, and G. Yukl Training and development in work organization Ann. Rev. Psychol. 43 1992 339 441
55. B. Tuckman Developmental sequence in small groups Psychol. Bull. 63 6 1965 384 399
56. USNRC Operator Licensing Examiner Standards. NUREG-1021 1989 US Nuclear Regulatory Commission Washington, DC
57. Walkers, G.H.; Gibson, H.; Baber, C.; Stanton, N.A.; 2004. Work package 1.1.3: Report on results of WP1.1 EAST methodology for railway data: possession scenario. Defence Technology Center for Human Factors Integration.
58. L.A. Watts, and A.F. Monk Reasoning about tasks, activities and technology to support collaboration J. Annett, N. Stanton, Task Analysis 2000 Taylor and Francis UK 55 78
59. J.M. Werner, and S.W. Lester Applying a team effectiveness framework to the performance of student case teams Hum. Resour. Dev. Quarterly 12 4 2001 385 402
60. K.N. Wexley Personnel training Ann. Rev. Psychol. 35 1984 519 551
61. C.D. Wickens Engineering Psychology and Human Performance 1992 Harper Collins New York, NY
62. C.D. Wickens, S.E. Gordon, and Y. Liu An Introduction to Human Factors Engineering 1998 Longman New York, NY