메뉴 건너뛰기




Volumn 18, Issue 3, 2011, Pages 298-304

Information seeking and social support in online health communities: Impact on patients' perceived empathy

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CONSUMER HEALTH INFORMATION; CONTROLLED STUDY; EMPATHY; FEMALE; HEALTH CARE ORGANIZATION; HEALTH CARE SURVEY; HEALTH CENTER; HUMAN; INFORMATION PROCESSING; INFORMATION SEEKING; INTERNET; MALE; MEDICAL INFORMATICS; NORMAL HUMAN; SOCIAL SUPPORT;

EID: 79958273496     PISSN: 10675027     EISSN: 1527974X     Source Type: Journal    
DOI: 10.1136/amiajnl-2010-000058     Document Type: Article
Times cited : (218)

References (62)
  • 1
    • 4143088180 scopus 로고    scopus 로고
    • Characteristics of online and offline health information seekers and factors that discriminate between them
    • Cotton SR, Gupta SS. Characteristics of online and offline health information seekers and factors that discriminate between them. Soc Sci Med 2004;59:1795-806.
    • (2004) Soc Sci Med , vol.59 , pp. 1795-1806
    • Cotton, S.R.1    Gupta, S.S.2
  • 2
    • 33646034353 scopus 로고    scopus 로고
    • Are virtual communities good for our Health
    • Jadad AR, Enkin MW, Glouberman S, et al. Are virtual communities good for our Health. BMJ 2006;332:925-6.
    • (2006) BMJ , vol.332 , pp. 925-926
    • Jadad, A.R.1    Enkin, M.W.2    Glouberman, S.3
  • 3
    • 0344549115 scopus 로고    scopus 로고
    • Provider-sponsored virtual communities for chronic patients: improving health outcomes through organizational patient-centered knowledge management
    • Winkelman WJ, Choo CW. Provider-sponsored virtual communities for chronic patients: improving health outcomes through organizational patient-centered knowledge management. Health Expect 2003;6:352-8.
    • (2003) Health Expect , vol.6 , pp. 352-358
    • Winkelman, W.J.1    Choo, C.W.2
  • 4
    • 67649340831 scopus 로고    scopus 로고
    • Seeking health information online: Does Wikipedia matter?
    • Laurent MR, Vickers TJ. Seeking health information online: Does Wikipedia matter? J Am Med Inform Assoc 2009;16:471-9.
    • (2009) J Am Med Inform Assoc , vol.16 , pp. 471-479
    • Laurent, M.R.1    Vickers, T.J.2
  • 5
    • 70349190791 scopus 로고    scopus 로고
    • Bridging the gap: knowledge seeking and sharing in a virtual community of emergency practice
    • Curran JA, Murphy AL, Abidi SS, et al. Bridging the gap: knowledge seeking and sharing in a virtual community of emergency practice. Eval Health Prof 2009;32:312-25.
    • (2009) Eval Health Prof , vol.32 , pp. 312-325
    • Curran, J.A.1    Murphy, A.L.2    Abidi, S.S.3
  • 6
    • 58349103495 scopus 로고    scopus 로고
    • The experiential health information processing model: supporting collaborative web-based patient education
    • O'Grady LA, Witteman H, Wathen CN. The experiential health information processing model: supporting collaborative web-based patient education. BMC Med Inform Decis Mak 2008;8:58.
    • (2008) BMC Med Inform Decis Mak , vol.8 , pp. 58
    • O'Grady, L.A.1    Witteman, H.2    Wathen, C.N.3
  • 7
    • 0002443239 scopus 로고    scopus 로고
    • Observations and explorations of empathy online
    • Rice RR, Katz JE, eds. Thousand Oaks: Sage Publications Inc
    • Preece J, Ghozati K. Observations and explorations of empathy online. In: Rice RR, Katz JE, eds. The Internet and Health Communication: Experience and Expectations. Thousand Oaks: Sage Publications Inc, 2001:237-60.
    • (2001) The Internet and Health Communication: Experience and Expectations , pp. 237-260
    • Preece, J.1    Ghozati, K.2
  • 8
    • 0002034077 scopus 로고    scopus 로고
    • Empathic communities: balancing emotional and factual communication
    • Preece J. Empathic communities: balancing emotional and factual communication. Interact Comput 1999;12:63-7.
    • (1999) Interact Comput , vol.12 , pp. 63-67
    • Preece, J.1
  • 9
    • 0037493524 scopus 로고    scopus 로고
    • Online empathy for mood disorders: patients turn to internet support groups
    • Lamberg L. Online empathy for mood disorders: patients turn to internet support groups. JAMA 2003;289:3073-7.
    • (2003) JAMA , vol.289 , pp. 3073-3077
    • Lamberg, L.1
  • 10
    • 0033176288 scopus 로고    scopus 로고
    • An exploration of helping processes in an online self-help group focusing on issues of disability
    • Finn J. An exploration of helping processes in an online self-help group focusing on issues of disability. Health Soc Work 1999;24:220-32.
    • (1999) Health Soc Work , vol.24 , pp. 220-232
    • Finn, J.1
  • 11
    • 77957271420 scopus 로고    scopus 로고
    • Coping with infertility online: an examination of self-help mechanisms in an online infertility support group
    • Malik SH, Coulson NS. Coping with infertility online: an examination of self-help mechanisms in an online infertility support group. Patient Educ Couns 2010;81:315-18.
    • (2010) Patient Educ Couns , vol.81 , pp. 315-318
    • Malik, S.H.1    Coulson, N.S.2
  • 12
    • 3943070378 scopus 로고    scopus 로고
    • The effects of physician empathy on patient satisfaction and compliance
    • Kim SS, Kaplowitz S, Johnston MV. The effects of physician empathy on patient satisfaction and compliance. Eval Health Prof 2004;27:237-51.
    • (2004) Eval Health Prof , vol.27 , pp. 237-251
    • Kim, S.S.1    Kaplowitz, S.2    Johnston, M.V.3
  • 13
    • 0029437441 scopus 로고    scopus 로고
    • Relationships between nurse-expressed empathy, patient-perceived empathy and patient distress
    • Olson JK. Relationships between nurse-expressed empathy, patient-perceived empathy and patient distress. J Nurs Scholarsh 2007;27:317-22.
    • (2007) J Nurs Scholarsh , vol.27 , pp. 317-322
    • Olson, J.K.1
  • 14
    • 0033553182 scopus 로고    scopus 로고
    • Computer-based support systems for women with breast cancer
    • Gustafson DH, McTavish F, Hawkins R. Computer-based support systems for women with breast cancer. J Am Med Assoc 1999;281:1268-9.
    • (1999) J Am Med Assoc , vol.281 , pp. 1268-1269
    • Gustafson, D.H.1    McTavish, F.2    Hawkins, R.3
  • 15
    • 2442532722 scopus 로고    scopus 로고
    • Health related virtual communities and electronic support groups:systematic review of the effects of online peer to peer interactions
    • Eysenbach G, Powell J, Englesakis M, et al. Health related virtual communities and electronic support groups:systematic review of the effects of online peer to peer interactions. BMJ 2004;328:1166-71.
    • (2004) BMJ , vol.328 , pp. 1166-1171
    • Eysenbach, G.1    Powell, J.2    Englesakis, M.3
  • 16
    • 0028307335 scopus 로고
    • Use of a home-care computer network by persons with AIDS
    • Brennan PF, Ripich S. Use of a home-care computer network by persons with AIDS. Int J Technol Assess Health Care 1994;10:258-72.
    • (1994) Int J Technol Assess Health Care , vol.10 , pp. 258-272
    • Brennan, P.F.1    Ripich, S.2
  • 17
    • 34548509498 scopus 로고    scopus 로고
    • Social support in cyberspace: a content analysis of communication within a Huntington's disease online support group
    • Coulson NS, Buchanan H, Aubeeluck A. Social support in cyberspace: a content analysis of communication within a Huntington's disease online support group. Patient Educ Couns 2007;68:173-8.
    • (2007) Patient Educ Couns , vol.68 , pp. 173-178
    • Coulson, N.S.1    Buchanan, H.2    Aubeeluck, A.3
  • 19
    • 33845290279 scopus 로고    scopus 로고
    • Breast and prostate cancer online discussion boards: a thematic analysis of gender differences and similarities
    • Gooden RJ, Winefield HR. Breast and prostate cancer online discussion boards: a thematic analysis of gender differences and similarities. J Health Psychol 2007;12:103-14.
    • (2007) J Health Psychol , vol.12 , pp. 103-114
    • Gooden, R.J.1    Winefield, H.R.2
  • 20
    • 84925885186 scopus 로고
    • Situated identities, attitude similarity, and interpersonal attraction
    • Touhey JC. Situated identities, attitude similarity, and interpersonal attraction. Sociometry 1974;37:363-74.
    • (1974) Sociometry , vol.37 , pp. 363-374
    • Touhey, J.C.1
  • 21
    • 49649096193 scopus 로고    scopus 로고
    • Health information, credibility, homophily, and influence via the Internet: Web sites versus discussion groups
    • Wang Z, Walther JB, Pingree S, et al. Health information, credibility, homophily, and influence via the Internet: Web sites versus discussion groups. Health Commun 2008;23:358-68.
    • (2008) Health Commun , vol.23 , pp. 358-368
    • Wang, Z.1    Walther, J.B.2    Pingree, S.3
  • 22
    • 33748321010 scopus 로고    scopus 로고
    • Practitioner empathy, patient enablement and health outcomes: a prospective study of acupuncture patients
    • Price S, Mercer S, MacPherson H. Practitioner empathy, patient enablement and health outcomes: a prospective study of acupuncture patients. Patient Educ Couns 2006;63:239-45.
    • (2006) Patient Educ Couns , vol.63 , pp. 239-245
    • Price, S.1    Mercer, S.2    MacPherson, H.3
  • 23
    • 67650813025 scopus 로고    scopus 로고
    • Practitioner empathy and the duration of the common cold
    • Rakel DP, Hoeft TJ, Barrett BP, et al. Practitioner empathy and the duration of the common cold. Fam Med 2009;41:494-501.
    • (2009) Fam Med , vol.41 , pp. 494-501
    • Rakel, D.P.1    Hoeft, T.J.2    Barrett, B.P.3
  • 24
    • 0347356448 scopus 로고    scopus 로고
    • Realizing Engel's vision: psychosomatic medicine and the education of physician-healers
    • Novack DH. Realizing Engel's vision: psychosomatic medicine and the education of physician-healers. Psychosom Med 2003;65:925-30.
    • (2003) Psychosom Med , vol.65 , pp. 925-930
    • Novack, D.H.1
  • 25
    • 1842855324 scopus 로고    scopus 로고
    • Teaching empathy to first year medical students: evaluation of an elective literature and medicine course
    • Shapiro J, Morrison EH, Boker JR. Teaching empathy to first year medical students: evaluation of an elective literature and medicine course. Educ Health(Abingdon) 2004;17:73-84.
    • (2004) Educ Health(Abingdon) , vol.17 , pp. 73-84
    • Shapiro, J.1    Morrison, E.H.2    Boker, J.R.3
  • 26
    • 84947646986 scopus 로고
    • Physician behaviors that correlate with patient satisfaction
    • Comstock LM, Hooper EM, Goodwin JM, et al. Physician behaviors that correlate with patient satisfaction. J Med Educ 1982;57:105-12.
    • (1982) J Med Educ , vol.57 , pp. 105-112
    • Comstock, L.M.1    Hooper, E.M.2    Goodwin, J.M.3
  • 27
    • 77649262326 scopus 로고    scopus 로고
    • Giving birth to empathy: the effects of similar experience on empathic accuracy, empathic concern, and perceived empathy
    • Hodges SD, Klein KJK, Veach D, et al. Giving birth to empathy: the effects of similar experience on empathic accuracy, empathic concern, and perceived empathy. Pers Soc Psychol Bull 2010;36:398-409.
    • (2010) Pers Soc Psychol Bull , vol.36 , pp. 398-409
    • Hodges, S.D.1    Klein, K.J.K.2    Veach, D.3
  • 28
    • 84860522947 scopus 로고    scopus 로고
    • Social support in empathic online communities for older people
    • In People and Computers XXI: HCI. but not as we know it. UK: British Computer Society
    • Pfeil U. Social support in empathic online communities for older people. In People and Computers XXI: HCI.but not as we know it. Proceedings of the 21st British HCI Group Annual Conference on HCI. UK: British Computer Society, 2008;Volume 2:255-6.
    • (2008) Proceedings of the 21st British HCI Group Annual Conference on HCI , vol.2 , pp. 255-256
    • Pfeil, U.1
  • 29
    • 1842781568 scopus 로고    scopus 로고
    • Empathic and predictable communication influences online interpersonal trust
    • Feng J, Lazar J, Preece J. Empathic and predictable communication influences online interpersonal trust. Behav Inf Technol 2004;23:97-106.
    • (2004) Behav Inf Technol , vol.23 , pp. 97-106
    • Feng, J.1    Lazar, J.2    Preece, J.3
  • 30
    • 0035724606 scopus 로고    scopus 로고
    • Effect of computer support on younger women with breast cancer
    • Gustafson DH, Hawkins R, Pingree S, et al. Effect of computer support on younger women with breast cancer. J Gen Inter Med 2001;16:435-45.
    • (2001) J Gen Inter Med , vol.16 , pp. 435-445
    • Gustafson, D.H.1    Hawkins, R.2    Pingree, S.3
  • 31
    • 0000799451 scopus 로고
    • The stress buffering role of social support: problems and prospects for systemic investigation
    • Dean A, Lin N. The stress buffering role of social support: problems and prospects for systemic investigation. J Health Soc Behav 1977;32:321-41.
    • (1977) J Health Soc Behav , vol.32 , pp. 321-341
    • Dean, A.1    Lin, N.2
  • 32
    • 34548285905 scopus 로고    scopus 로고
    • Benefiting from social capital in online support groups: an empirical study of cancer patients
    • Beaudoin CE, Tao CC. Benefiting from social capital in online support groups: an empirical study of cancer patients. CyberPsychol behav 2007;10:587-590.
    • (2007) CyberPsychol behav , vol.10 , pp. 587-590
    • Beaudoin, C.E.1    Tao, C.C.2
  • 35
    • 0030138122 scopus 로고    scopus 로고
    • The relationship between social support and physiological processes: a review with emphasis on underlying mechanisms and implications for health
    • Uchino B, Cacioppo J, Kiecolt-Glaser J. The relationship between social support and physiological processes: a review with emphasis on underlying mechanisms and implications for health. Psychol Bull 1996;119:488-531.
    • (1996) Psychol Bull , vol.119 , pp. 488-531
    • Uchino, B.1    Cacioppo, J.2    Kiecolt-Glaser, J.3
  • 36
    • 21344488300 scopus 로고
    • The role of emotion in social support provision: gender, empathy, and expressions of distress
    • Trobst KK, Collins RL, Embree JJ. The role of emotion in social support provision: gender, empathy, and expressions of distress. J Soc Pers Relat 1994;11:45-62.
    • (1994) J Soc Pers Relat , vol.11 , pp. 45-62
    • Trobst, K.K.1    Collins, R.L.2    Embree, J.J.3
  • 37
    • 0001862139 scopus 로고
    • Friendship as a social Process: a substantive and methodological analysis
    • Berger M, Abel T, Page CH, eds. New York: Van Nostrand
    • Lazarsfeld P, Merton RK. Friendship as a social Process: a substantive and methodological analysis. In: Berger M, Abel T, Page CH, eds. Freedom and Control in Modern Society. New York: Van Nostrand, 1954:18-66.
    • (1954) Freedom and Control in Modern Society , pp. 18-66
    • Lazarsfeld, P.1    Merton, R.K.2
  • 39
    • 0002494767 scopus 로고    scopus 로고
    • The communication of social support within an on-line community for older adults: a qualitative analysis of the SeniorNet community
    • Wright KB. The communication of social support within an on-line community for older adults: a qualitative analysis of the SeniorNet community. Qualitative Research Reports in Communication 2000;1:33-43.
    • (2000) Qualitative Research Reports in Communication , vol.1 , pp. 33-43
    • Wright, K.B.1
  • 40
    • 85047682032 scopus 로고
    • Empathy cycle: refinement of a nuclear concept
    • Barrett-Lennard GT. Empathy cycle: refinement of a nuclear concept. J Couns Psychol 1981;28:91-9.
    • (1981) J Couns Psychol , vol.28 , pp. 91-99
    • Barrett-Lennard, G.T.1
  • 41
    • 85043740534 scopus 로고
    • Measuring individual differences in empathy: evidence for a multidimensional approach
    • Davis MH. Measuring individual differences in empathy: evidence for a multidimensional approach. J Pers Soc Psychol 1983;44:113-26.
    • (1983) J Pers Soc Psychol , vol.44 , pp. 113-126
    • Davis, M.H.1
  • 42
    • 0035531764 scopus 로고    scopus 로고
    • The Jefferson scale of physician empathy: development and preliminary psychometric data
    • Hojat M, Mangione S, Nasca TJ, et al. The Jefferson scale of physician empathy: development and preliminary psychometric data. Educ Psychol Meas 2001;61:349-66.
    • (2001) Educ Psychol Meas , vol.61 , pp. 349-366
    • Hojat, M.1    Mangione, S.2    Nasca, T.J.3
  • 43
  • 44
    • 69049106628 scopus 로고    scopus 로고
    • Conceptualizing Customers' Online Community Experience (OCE): an experimental study
    • Nambisan P. Conceptualizing Customers' Online Community Experience (OCE): an experimental study. International Journal of Internet Marketing and Advertising 2009;5:309-28.
    • (2009) International Journal of Internet Marketing and Advertising , vol.5 , pp. 309-328
    • Nambisan, P.1
  • 45
    • 84963145330 scopus 로고
    • The multidimensional scale of perceived social support
    • Zimet GD, Dahlem NW, Zimet SG, et al. The multidimensional scale of perceived social support. J Pers Assess 1988;52:30-41.
    • (1988) J Pers Assess , vol.52 , pp. 30-41
    • Zimet, G.D.1    Dahlem, N.W.2    Zimet, S.G.3
  • 46
    • 84987460478 scopus 로고
    • The development of a measure of perceived homophily in interpersonal communication
    • McCroskey JC, Richmond VP, Daly JA. The development of a measure of perceived homophily in interpersonal communication. Hum Commun Res 1975;1:323-32.
    • (1975) Hum Commun Res , vol.1 , pp. 323-332
    • McCroskey, J.C.1    Richmond, V.P.2    Daly, J.A.3
  • 47
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C, Larker DF. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 1981;18:39-50.
    • (1981) J Mark Res , vol.18 , pp. 39-50
    • Fornell, C.1    Larker, D.F.2
  • 50
    • 3843061422 scopus 로고    scopus 로고
    • Conducting Web-based surveys. Practical Assessment, Research & Evaluation
    • Retrieved from the Web on January 8, 2010
    • Solomon DJ. Conducting Web-based surveys. Practical Assessment, Research & Evaluation. 2001;7. Retrieved from the Web on January 8, 2010. http://pareonline.net/genpare.asp?wh=4&abt=Solomon.
    • (2001) , vol.7
    • Solomon, D.J.1
  • 51
    • 0037547501 scopus 로고    scopus 로고
    • The Web questionnaire challenge to survey methodologists
    • Retrieved from the Web on January 8, 2010
    • Dillman DA, Bowker DK. The Web questionnaire challenge to survey methodologists. 2001. Retrieved from the Web on January 8, 2010. http://survey.sesrc.wsu.edu/dillman/zuma_paper_dillman_bowker.pdf.
    • (2001)
    • Dillman, D.A.1    Bowker, D.K.2
  • 53
    • 55049098347 scopus 로고    scopus 로고
    • Health-related on-line forums: what's the big attraction?
    • Tanis M. Health-related on-line forums: what's the big attraction? J Health Commun 2008;13:698-714.
    • (2008) J Health Commun , vol.13 , pp. 698-714
    • Tanis, M.1
  • 54
    • 79958269305 scopus 로고    scopus 로고
    • http://www.patientslikeme.com.
  • 55
    • 44649119874 scopus 로고    scopus 로고
    • Social uses of personal health information within PatientsLikeMe, and online patient community: What can happen when patients have access to one another's data
    • Frost JH, Massagli MP. Social uses of personal health information within PatientsLikeMe, and online patient community: What can happen when patients have access to one another's data. J Med Internet Res 2008;10:e15.
    • (2008) J Med Internet Res , vol.10
    • Frost, J.H.1    Massagli, M.P.2
  • 56
    • 1142279649 scopus 로고    scopus 로고
    • The top five reasons for lurking: improving community experiences for everyone
    • Preece J, Nonnecke B, Andrews D. The top five reasons for lurking: improving community experiences for everyone. Comput Human Behav 2004;20:201-23.
    • (2004) Comput Human Behav , vol.20 , pp. 201-223
    • Preece, J.1    Nonnecke, B.2    Andrews, D.3
  • 57
  • 59
    • 0034340409 scopus 로고    scopus 로고
    • Measuring the customer experience in online environments: a structural modeling approach
    • Novak TP, Hoffman DL, Yung YF. Measuring the customer experience in online environments: a structural modeling approach. Marketing Science 2000;19:22-42.
    • (2000) Marketing Science , vol.19 , pp. 22-42
    • Novak, T.P.1    Hoffman, D.L.2    Yung, Y.F.3
  • 60
    • 79958270661 scopus 로고    scopus 로고
    • http://www.facebook.com.
  • 61
    • 79958269857 scopus 로고    scopus 로고
    • http://www.linkedln.com.
  • 62
    • 34548495571 scopus 로고    scopus 로고
    • Do people experience cognitive biases while searching for information?
    • Lau AY, Coiera EW. Do people experience cognitive biases while searching for information? J Am Med Inform Assoc 2007;14:599-608.
    • (2007) J Am Med Inform Assoc , vol.14 , pp. 599-608
    • Lau, A.Y.1    Coiera, E.W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.